An effective methodology for surveying a Medicaid population: The 1996 Oregon Health Plan client satisfaction survey

Journal of Ambulatory Care Management

Volumn 20, Issue 1, 1997, Pages 37-45

  Edlund, Christine ^a  

^a Office of Medical Assistance Programs   (United States)

Author keywords

Client satisfaction; Managed care; Medicaid

Indexed keywords

COST EFFECTIVENESS ANALYSIS; HEALTH CARE PLANNING; HEALTH CARE POLICY; HEALTH SERVICE; HEALTH SURVEY; MANAGED CARE; MEDICAID; METHODOLOGY; POPULATION RESEARCH; REVIEW; SATISFACTION;

EID: 0030667650     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-199701000-00006     Document Type: Review

References (7)

1. Babbie, E. (1995). The practice of social research (7th ed.). Belmont, CA: Wadsworth.
2. Baldasare, P.M. (1995, Winter). Should marketers care about satisfying Medicaid patients? Journal of Health Care Marketing, 75(2), 32.
3. Group Health Association of America/Davies & Ware. (1991). Client satisfaction survey. Washington, DC: Author.
4. Hall, M.F. (1995, Spring). Patient satisfaction or acquiescence? Comparing mail and telephone survey results. Journal of Health Care Marketing, 15(8), 54.
5. Kiefe, C.I., & Hyman, D.J. (1996, February). Do public health clinic systems provide health care access for the urban poor? A cross-sectional survey. Journal of Community Health, 21, 61.
6. Pascoe, G.C. (1983). Patient satisfaction in primary health care. Evaluation and Program Planning, 6, 185-210.
7. Ware, J., Snyder, M., Wright, W.R., & Davies, A. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6, 247-263.