Integrating business-process re-engineering with human-resource development for continuous improvement

International Journal of Technology Management

Volumn 14, Issue 1, 1997, Pages 39-49

  Mertins, Kai ^a,b,c   Heisig, Peter ^a,b,d   Krause, Oliver ^a,b,d,e  

^a FRAUNHOFER INSTITUTE FOR PRODUCTION SYSTEMS AND DESIGN TECHNOLOGY IPK   (Germany)

^b Technical University of Berlin ^*

^c TECHNISCHE UNIVERSITÄT BERLIN   (Germany)

^d IPK Division Systems Planning

^e Advanced Manufacturing Systems   (United Kingdom)

Author keywords

Business process re engineering; Case study; Change management; Continuous improvement; Empowerment; Human resources development; Team work; Training

Indexed keywords

INDUSTRIAL MANAGEMENT; OPERATIONS RESEARCH; PERSONNEL TRAINING;

BUSINESS PROCESS REENGINEERING; CHANGE MANAGEMENT; CONTINUOUS IMPROVEMENT; EMPLOYEE EMPOWERMENT; HUMAN RESOURCES DEVELOPMENT;

PROCESS ENGINEERING;

EID: 0030661507     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/IJTM.1997.001711     Document Type: Article

References (30)

1. Butera, F. (1995) 'Human-oriented management of change: a conceptual model', in Anzai, Y., Ogawa, K. and Mori, H. (eds) Symbiosis of Human and Artifact, Proceedings of the Sixth International Conference on Human-Computer Interaction, Tokyo, 9-14 July, Elsevier, pp. 1003-8.
2. Coulson-Thomas, Coulin (ed.) (1994) Business Process Re-engineering: Myth and Reality, London, Kogan Page.
3. Coulson-Thomas, Colin J. (1994) 'Business process re-engineering: nirvana or nemesis for Europe?', in Coulson-Thomas, Coulin (ed.) Business Process Re-engineering: Myth and Reality, London, Kogan Page, pp. 17-39.
4. de Polignac, O., Heisig, P. Kemke, C. and Schäl, T. (1995) 'The QUALIT case study library to encourage organizational change processes and the improvement of work conditions', in Proceedings of the Fifth IFAC Symposium on Automated Systems Based on Human Skills - Joint Design of Organization and Technology, Berlin, 26-28 September, Pergamon, pp. 119-24.
5. Downing, S., Ryan, G., McNeive, A., Mariani, M. and Parlangeli, O. (1995) 'The Quality of Working Life Concept', in Anzai, Y., Ogawa, K. and Mori, H. (eds) Symbiosis of Human and Artifact, Proceedings of the Sixth International Conference on Human-Computer Interaction, Tokyo, 9-14 July, Elsevier, pp. 1011-16.
6. Duhnkrack, T. (1984) Zielbildung und Strategisches Zielsystem der Internationalen Unternehmung, Göttingen, Vandenhoeck and Ruprecht.
7. Gerst, D., Hardwig, T., Kuhlmann, M. and Schumann, M. (1995) 'Gruppenarbeit in den 90cm: Zwischen strukturkonservativer und strukturinnovativer Gestaltungsvariante, SOFI-Mitteilungen, no. 22, pp. 39-65.
8. Gouillart, F. J. and Kelly, J. N. (1995) Business Transformation, Vienna, Ueberreuter.
9. Hammer, M. (1990) 'Re-engineering work: don't automate, obliterate', Harvard Business Review, July/August, pp.104-112.
10. Harrington, H. J. (1991) Business Process Improvement, New York, McGrawHill.
11. Howahlt, J. (1995) Zum Stand der Einführung von KVP-Aktivitäten, (Beiträge aus der Forschung, vol. 80), Dortmund, Fünf Fallstudien aus der Automobil- und Zulieferindustrie.
12. Kaplan, R. B. and Murdock, L. (1991) 'Core process redesign', McKinsey Quarterly, no. 2, pp. 27-43.
13. Karwowski, W. et al. (1994) 'Integrating people, organization, and technology in advanced manufacturing: a position paper based on the joint view of industrial managers, engineers, consultants, and reserachers', International Journal of Human Factors in Manufacturing, vol. 4, no. 1, pp. 1-19.
14. Krause, O. (1995) 'Business process reengineering', in Mertins, K. (ed.) IGIC Handbook.
15. Liedtke, P., Roessiger, U., Spur, G., Albrecht, R. and Heisig, P. (1995) 'Gestaltung ganzheitlicher Arbeitsabläufe', Zeitschrift für wirtschaftlichen Fabrikbetrieb, vol. 90, no. 3, pp. 104-7.
16. McHugh, P. et al. (1993) Business Process Reengineering, New York, Wiley.
17. Mertins, K. and Schallock, B. (1994) 'Menschliche Eigenschaften als Bestimmungsgrößen in der Fabrikwissenschaft', Zeitschrift für wirtschaftlichen Fabrikbetrieb, vol. 89, no. 12, pp. 587-90.
18. Mertins, K., Albrecht, R. and Edeler, H. (1993) 'Manufacturing philosophy for the new European factory', in Pappas, I. A. and Tatsiopoulos, I. P. (eds) Advances in Production Management Systems, Elsevier Science Publishers.
19. Mertins, K., Edeler, H., Neubauer, G. and Krause, O. (1996) 'The Business Engineering Process in a Complex Production Environment: A Case Study', Proceedings of the International Workshop on Modelling Techniques, Business Processes and Benchmarking, Bordeaux.
20. Mertins, K., Jochem, R. and Jäkel, F-W (1994) 'Reengineering und Optimierung von geschäftsprozessen, Zeitschrift für wirtschaftlichen Fabrikbetrieb, vol. 89, no. 10, pp. 479-81.
21. Mertins, K., Kempf, S. and Siebert, G. E. (1994) 'Benchmarking: ein managementwerkzeug', Zeitschrift für wirtschaftlichen Fabrikbetrieb, vol. 89, nos. 7-8, pp. 359-61.
22. Mertins, K., Schallock, B. and Coppola, B. (1995) 'Joint design of organization and technology: the inside story, in Proceedings of the Fifth IFAC Symposium on Automated Systems Based on Human Skills - Joint Design of Organization and Technology, Berlin, 26-28 September, Pergamon, pp. 113-18.
23. Mertins, K., Schallock, B. and Heisig, P. (1995) 'New forms of empowerment using simulation games and learning from case studies', in Anzai, Y., Ogawa, K. and Mon, H. (eds) Symbiosis of Human and Artifact, Proceedings of the Sixth International Conference on Human-Computer Interaction, Tokyo, 9-14 July, Elsevier, pp. 1021-26.
24. Mertins, K., Schallock, B. and Heisig, P. (1996) 'Unique design simulation game for shop floor workers empowerment', in Preparing World Class Manufacturing Professionals, International Conference on Education in Manufacturing, San Diego, CA, March 13-15.
25. Mertins, K., Siebert, G. E. and Kempf, S. (eds) (1995) Benchmarking: Praxis in deutschen Unternehmen, Heidelberg, Springer-Verlag.
26. Mertins, K., Süssenguth, W. and Jochem, R. (1994) Modellierungsmethoden für rechnerintegrierte Produktionsprozesse, Munich, Hanser.
27. Odgaard, I. (1995) 'User requirements for tools to support human-oriented management of change', in Anzai, Y., Ogawa, K. and Mori, H. (eds) Symbiosis of Human and Artifact, Proceedings of the Sixth International Conference on Human-Computer Interaction, Tokyo, 9-14 July, Elsevier, pp. 1017-19.
28. Oliver, J. (1993) 'Shocking to the core', Management Today, no. 8, pp. 18-22.
29. Tackray, J. (1993) 'Fads, fixes and fictions: re-engineering is the top of the US management theorie pops', Management Today, no. 6, pp. 40-42.
30. Yourdon, E. (1989) Modern Structured Analysis, Englewood Cliffs, Prentice Hall.