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Volumn 181, Issue 10, 1996, Pages 363-368

Service quality in dentistry: The role of the dental nurse

(1)  Mindak, M T a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; DENTAL ASSISTANT; EDUCATION; FEMALE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; JOB SATISFACTION; MALE; MANAGEMENT; MIDDLE AGED; PERSONNEL MANAGEMENT; PROFESSIONAL PRACTICE; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS; ROLE PLAYING; SALARY AND FRINGE BENEFIT; STATISTICS;

EID: 0030599471     PISSN: 00070610     EISSN: None     Source Type: Journal    
DOI: 10.1038/sj.bdj.4809261     Document Type: Article
Times cited : (9)

References (16)
  • 1
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    • Bader, J.1
  • 3
    • 0024743101 scopus 로고
    • Work-related stress and its predictors among Canadian dental assistants
    • Locker D, Burman D, Otchere D. Work-related stress and its predictors among Canadian dental assistants. Community Dent Oral Epidemiol 1989; 17: 263-266.
    • (1989) Community Dent Oral Epidemiol , vol.17 , pp. 263-266
    • Locker, D.1    Burman, D.2    Otchere, D.3
  • 4
    • 0026950687 scopus 로고
    • Stress and the dental team: A qualitative investigation of the causes of stress in general dental practice
    • Blinkhorn A. Stress and the dental team: a qualitative investigation of the causes of stress in general dental practice. Dent Update 1992; 19: 385-387.
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    • Blinkhorn, A.1
  • 5
    • 0029641782 scopus 로고
    • A survey of job stress and job satisfaction among DSAs in the north-west of England
    • Craven R C, Blinkhorn A S, Roberts C. A survey of job stress and job satisfaction among DSAs in the north-west of England. Br Dent J 1995; 178: 101-104.
    • (1995) Br Dent J , vol.178 , pp. 101-104
    • Craven, R.C.1    Blinkhorn, A.S.2    Roberts, C.3
  • 6
    • 46549092043 scopus 로고
    • A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings
    • Jackson S E, Schuler R S. A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behaviour and Human Decision Processes 1985; 36: 16-49.
    • (1985) Organizational Behaviour and Human Decision Processes , vol.36 , pp. 16-49
    • Jackson, S.E.1    Schuler, R.S.2
  • 8
    • 84925925760 scopus 로고
    • Between service and servility
    • Shamir B. Between service and servility. Human Relations 1984; 33: 741-756.
    • (1984) Human Relations , vol.33 , pp. 741-756
    • Shamir, B.1
  • 9
    • 0019582340 scopus 로고
    • A path analytic study of the consequences of role conflict and ambiguity
    • Bedian A, Armenakis A. A path analytic study of the consequences of role conflict and ambiguity. Academy of Management J 1981; 24: 417-424.
    • (1981) Academy of Management J , vol.24 , pp. 417-424
    • Bedian, A.1    Armenakis, A.2
  • 12
    • 0023742407 scopus 로고
    • Motivating the dental staff
    • Schwartz S. Motivating the dental staff. Dent Clin North Am 1988; 32: 35-45.
    • (1988) Dent Clin North Am , vol.32 , pp. 35-45
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  • 13
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    • Empowering your dental team
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  • 14
    • 0026948082 scopus 로고
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    • Manji I. Fair pay and then some: how to retain your staff. J Can Dent Assoc 1992; 58: 895-896.
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  • 16
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    • Nacht E S. 13 ways to keep the staff motivated in your pediatric dental office. J Clin Pediatr Dent 1994; 18: 163-164.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.