User training, user involvement, and is implementation success

Journal of Computer Information Systems

Volumn 36, Issue 3, 1996, Pages 1-9

  Kappelman, Leon A ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER INFORMATION SYSTEMS; END USER TRAINING; FIELD STUDIES; INFORMATION SYSTEM SUCCESS; IS IMPLEMENTATION; PSYCHOLOGICAL OUTCOMES; USER INVOLVEMENT; USER TRAINING;

COMPUTER SCIENCE; HARDWARE;

INFORMATION SYSTEMS;

EID: 0030528706     PISSN: 08874417     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (30)

1. Alvi, M. and E. Joachimsthaler. "Revisiting DSS Implementation Research: A Meta-Analysis of the Literature and Suggestions for Researchers," MIS Quarterly, March 1992, pp. 95-116.
2. Argyris, C. Organization and Innovation, Homewood, IL: Irwin, 1965.
3. Barki, H. and J. Hartwick. "Measuring User Participation, User Involvement, and User Attitude," MIS Quarterly, 18:1, 1994, pp. 59-82.
4. Baronas, A. and M. Louis. "Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance," MIS Quarterly, 12:1, 1988, pp. 111-126.
5. Bloch, P.H. and M. Richins. "A Theoretical Model for the Study of Product Importance," Journal of Marketing, 47, Summer 1983, pp. 69-81.
6. Bostrom, R., L. Olfman, and M. Sein. "The Importance of Learning Study in End-User Training," MIS Quarterly, March 1990, pp. 101-119.
7. Crano, W.D. and M.B. Brewer. Principles of Research in Social Psychology, New York: McGraw-Hill, 1973.
8. Davis, S. and R. Bostrom. "Training End Users: An Experimental Investigation of the Roles of the Computer Interface and Training Methods," MIS Quarterly, March 1993, pp. 61-85.
9. Fishbein, M. and I. Ajzen. "Attitudes Toward Objects as Predictors of Single and Multiple Behavior Criteria," Psychological Review, 81:1, 1974, pp. 59-74.
10. French, W. "Organization Development: Objectives, Assumptions and Strategies," California Management Review, 12:2, 1969, pp. 313-327.
11. Galletta, D.F. and A.L. Lederer. "Some Cautions on the Measurement of User Information Satisfaction," Decision Sciences Journal, 20:3, 1989, pp. 419-438.
12. Herzberg, F. "One More Time: How Do You Motivate Employees?" Harvard Business Review, January-February 1968.
13. Jarvenpaa, S. and B. Ives. "Executive Involvement and Participation in the Management of Information Technology," MIS Quarterly, June 1991, pp. 204-227.
14. Kanungo, R. Work Alienation: An Integrative Approach, New York: Praeger, 1982.
15. Kappelman, L. "Measuring User Involvement with Information Systems and with Their Development," Journal of Computer Information Systems, Summer 1995, forthcoming.
16. Kappelman, L. and E. McLean. "Promoting Information System Success: The Respective Roles of User Participation and User Involvement," Journal of Information Technology Management, 3:1, 1992, pp. 1-12.
17. Kappelman, L. and E. McLean. "User Engagement in Information System Development, Implementation, and Use: Towards Conceptual Clarity." In Levine, L. (Ed.), Diffusion, Transfer, and Implementation of Information Technology, Elsevier Science B.V. (North-Holland), IFIP Transactions A-45, 1993, pp. 199-214.
18. Kappelman, L. and E. McLean. "User Engagement in the Development, Implementation, and Use of Information Technologies," Proceedings of the 27th Hawaiian International Conference on the System Sciences, Maui, 4, January 1994, pp. 512-521.
19. Kappelman, L. and E. McLean. "The Respective Roles of User Participation and User Involvement in Information System Implementation Success," Proceedings of the 12th International Conference on Information Systems, New York, December 15-18, 1991, pp. 339-348.
20. Lewin, K. Field Theory in Social Science, New York: Harper & Row, 1951.
21. Maslow, A. Motivation and Personality, New York: Harper & Row, 1954.
22. McLean, E., L. Kappelman, and J. Thompson. "Converging End-User and Corporate Computing," Communications of the ACM, 36:12, 1993, pp. 79-91.
23. Nelson, R. and P. Cheney. "Educating the CBIS User: A Case Analysis," Data Base, 18:2, 1987, pp. 11-16.
24. Nunnally, J. Psychometric Theory, 2nd ed., New York: McGraw-Hill, 1978.
25. Pedhauzer, E.J. Multiple Regression in Behavioral Research (2nd Ed.), New York: Holt, Reinhart, and Winston, 1982.
26. Rockart, J.F. "The Line Takes the Leadership - IS Management in a Wired Society," Sloan Management Review, 29:4, 1988, pp. 57-64.
27. Seitz, V., L. Kappelman, and T. Massey. "Measuring Involvement: Another Look," Proceedings of the American Marketing Association Winter Conference, Volume 4: Marketing Theory and Applications, 1993, pp. 292-297.
28. Straub, D.W. "Validating Measurements in MIS Research," MIS Quarterly, 13:2, 1989, pp. 147-169.
29. Webster, J., J. Heian, and J. Michelman. "Computer Training and Computer Anxiety in the Educational Process: An Experimental Analysis," Proceedings of the Twelfth International Conference on Information Systems, 1990, pp. 171-182.
30. Zaichowsky, J.L. "Measuring the Involvement Construct," Journal of Consumer Research, 12, 1985, pp. 341-352.