The assessment of general practitioner registrars' consultations by a patient satisfaction questionnaire

Medical Teacher

Volumn 18, Issue 4, 1996, Pages

  Jenkins, Michael ^a,b   Thomas, Andrea ^a  

^a Davenal House Surgery ^*

^b Davenal House   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSULTATION; GENERAL PRACTICE; GENERAL PRACTITIONER; HUMAN; PATIENT SATISFACTION; QUESTIONNAIRE; RELIABILITY; SKILL;

EID: 0030469256     PISSN: 0142159X     EISSN: None     Source Type: Journal    
DOI: 10.3109/01421599609034192     Document Type: Article

References (6)

1. BAKER, R. (1990) Development of a questionnaire to assess patient satisfaction with consultations in general practice, British Journal of General Practice, 40, pp. 487-490.
2. FITZPATRICK, R. & HOPKINS, A. (1993) Measurement of Patients' Satisfaction with their Care (London, Royal College of Physicians of London, RCP Publications).
3. GRAY, D.P. (1992) The Wants and Needs of the Population, Occasional Paper 57, Planning Primary Care, Royal College of General Practitioners.
4. ROTER, D. (1989) Which facets of communication have strong effects on outcome: a meta-analysis, in: M. STEWART & D. ROTER Communicating with Medical Patients (London, Sage).
5. STILES, W., PUTMAN, S., WOLF, M. & JAMES, S. (1979) Interaction exchange structure and patient satisfaction with medical interviews, Medical Care, 17, pp. 667-681.
6. WILLIAM, S. & CALNAN, M. (1991) Key determinants of consumer satisfaction with general practice, Family Practice, 8, pp. 237-242.