Communication and interaction between customers and pharmacy personnel in two Norwegian pharmacies - An observational study

International Journal of Pharmacy Practice

Volumn 4, Issue 4, 1996, Pages 209-213

  Strømme, Helge Knudsen ^a   Haugli, Arild ^a  

^a UNIVERSITY OF OSLO   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HUMAN; INTERPERSONAL COMMUNICATION; NORWAY; PHARMACIST; PHARMACY; PRESCRIPTION; PRIORITY JOURNAL;

EID: 0030454123     PISSN: 09617671     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.2042-7174.1996.tb00870.x     Document Type: Article

References (22)

1. Lunde I, Dukes G. editors. The role and function of the pharmacist in Europe. World Health Organisation report. Groningen 1989.
2. Hepler C, Strand L. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm 1990;47:533-43.
3. Mason HL, Svarstad BL. Medication counseling behaviors and attitudes of rural community pharmacists. DICP Ann Pharmacother 1984;18:409-14.
4. Krska J, Kennedy EJ, Milne SA, McKessack KJ. Frequency of counselling on prescription medicines in community pharmacy. Int J Pharm Pract 1995;3:178-85.
5. Evans SW, John DN. A preliminary investigation of interactions between UK and US community pharmacists and their prescription clients. Int J Pharm Pract Ibid 1995;3:157-62.
6. Blom ATG, Kam AL, Bakker A, Claesson C. Patient counselling in community pharmacy. J Soc Admin Pharm 1993;10:53-62.
7. Laurier G, Poston JW. Perceived levels of patient counseling among Canadian pharmacists. J Soc Admin Pharm Ibid 1992;9:104-13.
8. Schommer JC. Ohio pharmacists' conceptual views and experiences regarding patient counseling. Drug Inf J 1994;28:765-75.
9. De Tullio PL, Corson ME. Effect of pharmacist counseling on amhulatory patients' use of aerosolized brochodilator. Am J Hosp Pharm 1987;44:1802-6.
10. Berardo DH, Kimberlin CL, McKenzie LC, Pendergast JF. Community pharmacists' documentation of intervention on drug related problems of elderly patients. J Soc Admin Pharm 1994;11:182-93.
11. Høøg S. Positive and negative incidents perceived by self care pharmacy customers. J Soc Admin Pharm Ibid 1994;11:86-96.
12. Morrow N, Hargie O, Woodman C. Consumer perceptions of and attitudes to the advice-giving role of community pharmacists. Pharm J 1993;251:25-7.
13. Hargie O, Morrow N, Woodman C. Consumer perceptions of and attitudes to community pharmacy services. Pharm J Ibid 1992;249:688-91.
14. Berardo DH, Kimberlin CL, Barnett CW. Observational research on patient education activities of community pharmacists. J Soc Admin Pharm 1989;6:21-9.
15. Launsø L. The demands for qualitative research are developing. J Soc Admin Pharm Ibid 1991;8:1-6.
16. Pope C, Mays N. Reaching the parts other methods cannot reach: an introduction to qualitative methods in health and health services research. BMJ 1995;311:42-5.
17. Mays N, Pope C. Observational methods in health care settings. BMJ Ibid 1995;311:182-4.
18. Goffman E. Behaviour in public places. New York: The Free Press, 1963.
19. Freund P. The expressive body: a common ground for the sociology of emotions and health and illness. Soc Health Illness 1990;12:452-77.
20. Young A. The anthropologies of illness and sickness. Ann Rev Anthropol 1982;11:257-85.
21. Kleinmann A. The illness narratives: suffering, healing and human condition. New York: Basic Books, 1988.
22. Goffman E. Presentation of self in every day life. New York: Anchor Books, 1959.