TQM in retail departmental grocery and clothing chain stores in South Africa

TQM Magazine

Volumn 8, Issue 6, 1996, Pages 20-23

  Vermeulen, Werner ^a  

^a CENTRAL UNIVERSITY OF TECHNOLOGY   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; COSTS; INDUSTRIAL MANAGEMENT; MARKETING; PROJECT MANAGEMENT; RESEARCH AND DEVELOPMENT MANAGEMENT; RETAIL STORES; SUPERVISORY PERSONNEL; COST EFFECTIVENESS; CUSTOMER SATISFACTION; FABRICS; PERSONNEL TRAINING; STANDARDS;

CLOTHING CHAIN STORES; FIERCE COMPETITION; CHAIN STORES; GROCERY; SOUTH AFRICA;

TOTAL QUALITY MANAGEMENT;

EID: 0030421236     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789610152883     Document Type: Article

References (12)

1. Gilbert, P., "Organizing for total quality", FWP Journal, Vol. 31 No. 2, February 1991, pp. 33-5.
2. Garvin, D.A., Managing Quality, The Free Press, New York, NY, 1988.
3. Munro-Faure, L. and Munro-Faure, M., Implementing Total Quality Management, Pitman Publishing, London, 1992.
4. Oakland, J.S., Total Quality Management, Butter-worth-Heinemann, Oxford, 1989.
5. Juran, J.M., Juran on Quality by Design, The Free Press, New York, NY, 1992.
6. Feigenbaum, A.V., Total Quality Control, McGraw-Hill, New York, NY, 1991.
7. Grosset, M.J., "Total quality management in the South African motor industry", unpublished Master's dissertation, University of the Witwatersrand, 1991.
8. Crosby, P.B., Quality Is Free, McGraw-Hill, Singapore, 1986.
9. Townsend, P.L. and Gebhardt, J.E., Quality in Action, John Wiley & Sons, New York, NY, 1992.
10. Ishikawa, K., What Is Total Quality Control?, Prentice-Hall, New York, NY, 1985.
11. Juran, J.M., Juran's Quality Control Handbook, 4th ed., McGraw-Hill, New York, NY, 1988.
12. Volksblad. 13 March 1994, p. 4.