Managing a broadband environment: "You can't buck the market"

IEEE Communications Magazine

Volumn 34, Issue 12, 1996, Pages 108-112

  Willetts, Keith J ^a,b   Adams, Elizabeth K ^a,c  

^a NMF ^*

^b TCSI Corporation   (United States)

^c Rational Management Group Inc

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SIMULATION; COST EFFECTIVENESS; INFORMATION MANAGEMENT; STANDARDS; TECHNOLOGY; TELECOMMUNICATION SERVICES;

SERVICE DRIVEN APPROACH; TELECOMMUNICATIONS MANAGEMENT NETWORK;

BROADBAND NETWORKS;

EID: 0030417901     PISSN: 01636804     EISSN: None     Source Type: Journal    
DOI: 10.1109/35.556494     Document Type: Article

References (3)

1. ITU-T Rec. M.3010, "Principles for a Telecommunications Management Network," Geneva, Switzerland, 1992.
2. E. K. Adams, and K. J. Willetts, The Lean Communications Provider: Surviving the Shakeout through Service Management Excellence, New York: McGraw-Hill, 1996.
3. Network Management Forum, "A Service Management Business Process Model," 1995.