Technological Innovation and the U.S. Banking Industry: Innovation in the U.S. Retail and Wholesale Banking Sectors

Technology in Society

Volumn 18, Issue 4, 1996, Pages 477-501

  Whaling, Christopher L ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

BANKING; RETAIL BANKING; SERVICE SECTOR; TECHNOLOGICAL CHANGE; WHOLESALE BANKING;

USA;

EID: 0030403146     PISSN: 0160791X     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0160-791X(96)00027-9     Document Type: Article

References (78)

1. American Bankers Association, Report of the Market Share Task Force (Washington, D.C., June 27, 1994), p. ii.
2. 1994 Ernst & Young and American Banker Special Report on Technology in Banking (1993), p. 1.
3. Information Technology in the Service Sector: A Twenty-First Century Lever (Washington, D.C.: National Academy Press, 1994), p. 8.
4. 1994 Ernst & Young, op. cit., 1.
5. Information Technology in the Service Sector, op. cit., 8.
6. "Searching for what makes the top-performing banks different," American Banker (May 5, 1994), p. 18.
7. J. P. Childs, "The impact of technology on foreign exchange," Bankers Magazine (May/June 1994), p. 30.
8. See M. E. Glaske, "The impact of computerization and telecommunications advances on competitiveness," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, The Federal Reserve Bank of New York (May 1992), p. 57; and Thomas H. Hanley, John D. Leonard, and Diane B. Glossman, Salomon Brothers, Technology and Banking: Positioning for the 1990s (1992), p. 2.
9. See M. E. Glaske, "The impact of computerization and telecommunications advances on competitiveness," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, The Federal Reserve Bank of New York (May 1992), p. 57; and Thomas H. Hanley, John D. Leonard, and Diane B. Glossman, Salomon Brothers, Technology and Banking: Positioning for the 1990s (1992), p. 2.
10. C. L. Whaling, "Innovation in the U.S. retail and wholesale banking sectors: A literature review and case study analysis," Masters thesis (Baltimore, MD: The Johns Hopkins University, 1996).
11. C. L. Whaling, op. cit., p. 4.
12. C. L. Whaling, op. cit., pp. 27-30, 38-39.
13. Economist, International Banking Survey (April 30, 1994), p. 25.
14. McKinsey Global Institute, Service Sector Productivity (Washington, DC, 1992), pp. 4-7; also, see Economist, International Banking Survey, p. 39.
15. McKinsey Global Institute, Service Sector Productivity (Washington, DC, 1992), pp. 4-7; also, see Economist, International Banking Survey, p. 39.
16. McKinsey Global Institute, op. cit., p. 4.
17. "Banks will invest their dollars in PC-based solutions," Financial Technology Review (May 1994), p. 14.
18. See "Searching for what makes top-performing banks different," American Banker (May 5, 1994), p. 18.
19. "Showdown on main street," Financial Technology Review (June 1994), p. 28.
20. See C. Plotkin, "Technology trends that count," Bankers Magazine (September/October 1993), pp. 4-9; and Ernst & Young, pp. 17-25.
21. See C. Plotkin, "Technology trends that count," Bankers Magazine (September/October 1993), pp. 4-9; and Ernst & Young, pp. 17-25.
22. R. Bel Bruno, "Client-server: The great equalizer," Financial Technology Review (May 1994), pp. 30-38.
23. R. Buhrke and M. Evanco, "Client/Server in Banking," Bank Automation Quarterly (Spring, 1993), p. 29.
24. M. D. Baker, "Open systems technology for the 1990s," Bankers Magazine (September/October 1993), p. 22; J. Karr, "Performance measurement in banking: Beyond ROE," Journal of Bank Cost and Management Accounting (March, 1993), Vol. 6, pp. 13-26.
25. M. D. Baker, "Open systems technology for the 1990s," Bankers Magazine (September/October 1993), p. 22; J. Karr, "Performance measurement in banking: Beyond ROE," Journal of Bank Cost and Management Accounting (March, 1993), Vol. 6, pp. 13-26.
26. Ernst & Young, op. cit., p. 23.
27. P. Carroll and S. Rose, "Retail is coming of age," Journal of Retail Banking 16 (Winter, 1992-93), pp. 5-11.
28. Based on T. H. Hanley, et al., pp. 4-8; and R. C. Smith, Comeback: The Restoration of American Banking Power in the New World Economy (Cambridge, MA: Harvard Business School Press, 1993), pp. 63-65.
29. Based on T. H. Hanley, et al., pp. 4-8; and R. C. Smith, Comeback: The Restoration of American Banking Power in the New World Economy (Cambridge, MA: Harvard Business School Press, 1993), pp. 63-65.
30. Salomon Brothers, Technology and Banking: The Implications of Strategic Expenditures, Stock Research (1987), p. 3.
31. Ernst & Young, op. cit., p. 2.
32. D. Teixeira and J. Thompson, "The power of work flow software," Bankers Magazine (September/October, 1993), pp. 10-14.
33. M. Laudeman, "A new era of automated credit analysis," Bank Automation Quarterly (Spring, 1993), pp. 17-20.
34. Ernst & Young, op. cit., p. 27.
35. Ernst & Young, op. cit., p. 27.
36. S. A. Cams, "Image-based item processing: A cost-efficient approach," Bankers Magazine (May/June, 1994), p. 34.
37. Ernst & Young, op. cit., p. 29.
38. J. A. McHenry, "To outsource or not to outsource: That is the question," Banking Software Review (Spring, 1992), pp. 37-40; and D. Steinborn, "In-house or outsource?," ABA Banking Journal (December, 1994), pp. 58-61.
39. J. A. McHenry, "To outsource or not to outsource: That is the question," Banking Software Review (Spring, 1992), pp. 37-40; and D. Steinborn, "In-house or outsource?," ABA Banking Journal (December, 1994), pp. 58-61.
40. Ernst & Young, op. cit., pp. 32-33.
41. S. A. Cams, op. cit., pp. 35-36.
42. J. Radigan, "Chase may have started a trend," U.S. Banker (April, 1995), p. 18.
43. J. Wexler, "AT&T, BellSouth fuel outsourcing mania," and D. Rohde, "Bank Calls on AT&T for Giant Frame Relay Net," Network World (February 20, 1995), p. 4.
44. J. Wexler, "AT&T, BellSouth fuel outsourcing mania," and D. Rohde, "Bank Calls on AT&T for Giant Frame Relay Net," Network World (February 20, 1995), p. 4.
45. P. A. Worthington, "Retail banking: A recent history and an international comparison," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, Federal Reserve Bank of New York (May 1992), pp. 149-151; and Bank Administration Institute (BAI), New Paradigm in Retail Banking: The RDS Report on Retail Banking Delivery (1994), pp. 13-17, 24-27.
46. P. A. Worthington, "Retail banking: A recent history and an international comparison," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, Federal Reserve Bank of New York (May 1992), pp. 149-151; and Bank Administration Institute (BAI), New Paradigm in Retail Banking: The RDS Report on Retail Banking Delivery (1994), pp. 13-17, 24-27.
47. R. Sanford, "Meeting the challenge of mutual funds," Journal of Retail Banking 15 (Fall 1993), p. 9.
48. Economist, International Banking Survey (April 30, 1994), p. 12.
49. Standard & Poors, Banking and Other Financial Services: Basic Analysis (November 3, 1994), p. B29.
50. Economist, International Banking Survey (April 30, 1994), p. 12.
51. D. Rogers, The Future of American Banking: Managing for Change (New York: McGraw-Hill, 1993), pp. 261-262.
52. D. Rogers, op. cit., p. 262.
53. Bank Administration Institute, p. 9.1.
54. Bank Administration Institute, pp. 28-29.
55. S. H. Wildstrom, "Banking technology: A job for special branches," Economist (May 20, 1995), pp. 72-73.
56. "A transaction revolution," Business Week (June 5, 1995), p. 21.
57. Bank Administration Institute, op. cit., p. 15.
58. R. Mitchell, "The banking industry's best-kept secret," Business Week (August 4, 1994), p. 64.
59. McKinsey Global Institute, op. cit., pp. 4-5.
60. See R. C. Smith, Comeback: The Restoration of American Banking Power in the New World Economy, (Cambridge, MA: Harvard Business School Press, 1993), pp. 75-78, 88-91, 95-97, 101-106, 117-118; and G. Broker, Competition in Banking: Trends in Banking Structure and Regulation in OECD Countries (OECD, Paris, 1989), pp. 27-43.
61. See R. C. Smith, Comeback: The Restoration of American Banking Power in the New World Economy, (Cambridge, MA: Harvard Business School Press, 1993), pp. 75-78, 88-91, 95-97, 101- 106, 117-118; and G. Broker, Competition in Banking: Trends in Banking Structure and Regulation in OECD Countries (OECD, Paris, 1989), pp. 27-43.
62. Economist, A Survey of the World Economy: Fear of Finance, Special Supplement (September 19, 1992).
63. Economist, International Banking Survey (April 20, 1994), p. 34.
64. L. M. Sweet, "Competition in wholesale credit services," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, Federal Reserve Bank of New York (May, 1992), p. 99.
65. T. De Caux, "The inside story," Banking Technology (March 1994), pp. 32-34.
66. L. M. Sweet, op. cit., p. 101.
67. L. M. Sweet, op. cit., pp. 102-106.
68. D. Rogers, op. cit., pp. 12, 20-22, 193-239, 255-256.
69. See R. Cantor, "The wholesale investor services," in International Competitiveness of U.S. Financial Firms: The Dynamics of Financial Industry Change, A Staff Study, Federal Reserve Bank of New York (May 1992), pp. 116-136.
70. R. Cantor, op. cit., pp. 121-124.
71. R. Cantor, op. cit., p. 126.
72. "Don't give up on Globex yet," Financial Technology Review 1 (March/April 1994), p. 19.
73. R. Cantor, op. cit., 127.
74. T. H. Hanley, J. D. Leonard, and D. B. Glossman, op. cit., pp. 8-12.
75. T. H. Hanley, J. D. Leonard, and D. B. Glossman, op. cit., p. 11.
76. D. Clark, "Microsoft pact with Intuit makes Gates a power in banking's new digital era," Wall Street Journal (October 17, 1994), p. A2.
77. L. Bryan of McKinsey & Co. is attributed that forecast in R. C. Smith, Comeback: The Restoration of American Banking Power in the New World Economy, (Cambridge, MA: Harvard Business School Press, 1993), p 73.
78. "A busy merger scenario," Wall Street Journal (November 17, 1994), p. A1.