Evaluating research on electronic surveillance: A guide for managers of information technology

Industrial Management and Data Systems

Volumn 96, Issue 1, 1996, Pages 8-14

  Kidwell, Roland E ^a   Kidwell, Achey Linda ^a  

^a LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ELECTRONIC EQUIPMENT; INDUSTRIAL ENGINEERING; INDUSTRIAL MANAGEMENT; INDUSTRIAL RESEARCH; SUPERVISORY PERSONNEL;

ELECTRONIC SURVEILLANCE; INTERNAL CONTROL; ORGANIZATIONAL THEORY;

INFORMATION TECHNOLOGY;

EID: 0030392540     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635579610107693     Document Type: Article

References (45)

1. Aiello, J.R., "Computer-based work monitoring: electronic surveillance and its effects", Journal of Applied Social Psychology, Vol. 23, 1993, pp. 499-507.
2. Chalykoff, J. and Kochan, T.A., "Computer-aided monitoring: its influence on employee job satisfaction and turnover", Personnel Psychology, Vol. 42, 1989, pp. 807-34.
3. Grant, R.A. and Higgins, C.A., "Computerized performance monitors: factors affecting acceptance", IEEE Transactions on Engineering Management, Vol. 38, 1991, pp. 306-15.
4. Griffith, T., "Teaching Big Brother to be a team player: computer monitoring and quality", The Executive, Vol. 7, pp. 73-80.
5. Kidwell, R.E. and Bennett, N., "Electronic surveillance as employee control: a procedural justice interpretation", Journal of High Technology Management Research, Vol. 5, 1994, pp. 39-57.
6. "9to5, Working Women Education Fund", Stories of Mistrust and Manipulation: The Electronic Monitoring of the American Workforce, Cleveland, OH, 1990.
7. Piller, C., "Bosses with x-ray eyes", Macworld, Vol. 10 No.7, July 1993, pp. 118-23.
8. US Congress, Office of Technology Assessment, The Electronic Supervisor: New Technology, New Tensions, US Government Printing Office, Washington, DC, 1987.
9. Morgan, G.R., Images of Organization, Sage Publications, Newbury Park, CA, 1986, p. 13.
10. Ernst & Young, "Ernst & Young's fourteenth annual survey of retail loss prevention expenses and trends", Chain Store Age Executive, Vol. 69, 1993, pp. 3-66.
11. Grant, R. and Higgins, C.A., "Monitoring service workers via computer: the effect on employees, productivity and service", National Productivity Review, Vol. 8, pp. 101-12.
12. Kallman, E., "Electronic monitoring of employees: issues and guidelines", Journal of Systems Management, Vol. 44 No. 6, 1993, pp. 17-21.
13. Lawler, E.E., "Control systems in organizations", in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand-McNally, New York, NY, 1976, pp. 1247-91.
14. Luckett, P.F. and Eggleton, I.R.C., "Feedback and management accounting: a review of research into behavioral consequences", Accounting, Organizations, and Society, Vol. 16, 1991, pp. 371-94.
15. Nebeker, D.M. and Tatum, B.C., "The effects of computer monitoring, standards and rewards on work performance, job satisfaction and stress", Journal of Applied Social Psychology, Vol. 23, 1993, pp. 508-36.
16. Grant, R.A., "Building and testing a causal model of an information technology's impact", Proceedings of the 10th Annual International Conference on Information Systems, Boston, MA, 1989, pp. 173-84.
17. Grant, R.A., Higgins, C.A. and Irving, R.H., "Computerized performance monitors: are they costing you customers?", Sloan Management Review, Spring 1988, pp. 39-45.
18. Irving, R.H, Higgins, C.A. and Safayeni, F.R., "Computerized performance monitoring systems: use and abuse", Communications of the ACM, Vol. 29, 1986, pp. 794-801.
19. Negron, T., "Audit concerns in the PC environment", Internal Auditing, Vol. 7 No. 3, 1992, pp. 38-43.
20. Burns, D.C. and Sorkin, H.L., "EDI security and controls", Bank Management, Vol. 67 No. 2, 1991, pp. 27-31.
21. Menkus, B., "Understanding EDI security issues", Computers and Security, Vol. 11, 1992, pp. 525-8.
22. Vézina, G., "The accountant's role in EDI", CMA Magazine, Vol. 65, 1991, pp. 26-9.
23. Foegen, J.H., "A devil's advocate approach to technology", Business Horizons, November-December 1988, pp. 43-6.
24. Gandy, O.H., "The surveillance society: information technology and bureaucratic social control", Journal of Communication, Vol. 39, 1989, pp. 61-76.
25. Howard, R., Brave New Workplace, Viking, New York, NY, 1985.
26. Susser, P.A., "Modern office technology and employee relations", Employment Relations Today, Vol. 15, 1988, pp. 9-18.
27. Westin, A.F., "Employer policies to enhance the application of office system technology to clerical work", in Hartman, H.I., Kraut, R.E. and Tilly, L.A. (Eds), Computer Chips and Paper Clips: Technology and Women's Employment, National Research Council, Washington, DC, 1986, pp. 313-42.
28. Schein, E.H., Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA, 1985.
29. Smircich, L., "Concepts of culture and organizational analysis", Administrative Science Quarterly, Vol. 28, 1983, pp. 339-58.
30. Attewell, P., "Big brother and the electronic sweatshop: computer surveillance in the automated office", Sociological Theory, Vol. 5, 1987, pp. 87-99.
31. Turkle, S., The Second Self: Computers and the Human Spirit, Simon and Schuster, New York, NY, 1984.
32. Meyer, J.W. and Rowan, B., "Institutionalized organizations: formal structure as myth and ceremony", American Journal of Sociology, Vol. 83, 1977, pp. 340-63.
33. Hill, S., Competition and Control at Work: The New Industrial Sociology, MIT Press, Cambridge, MA, 1981.
34. Child, J., "Organization structure, environment and performance, the role of strategic choice", Sociology, Vol. 6, 1972, pp. 1-22.
35. Kotter, J.P. and Schlesinger, L.A., "Choosing strategies for change", Harvard Business Review, March-April, 1979, pp. 106-14.
36. Hartman, H.I., Kraut, R.E. and Tilly, L.A., Computer Chips and Paper Clips: Technology and Women's Employment, National Research Council, Washington, DC, 1986.
37. Meeker, B.F. and Weitzel-O'Neill, P.A., "Sex roles and interpersonal behavior in task-oriented groups", American Sociological Review, Vol. 42, 1977, pp. 92-105.
38. Ragins, B.R. and Sundstrom, E., "Gender and power in organizations: a longitudinal perspective", Psychological Bulletin, Vol. 105, 1988, pp. 55-88.
39. Shepard, I.M. and Duston, R.L., Work Place Privacy: Employee Testing, Surveillance Wrongful Discharge and Other Areas of Vulnerability, Bureau of National Affairs, Washington, DC, 1987.
40. Susser, P.A., "Electronic monitoring in the private sector: how closely should employers supervise their workers?", Employee Relations Law Journal, Vol. 13, 1988, pp. 575-98.
41. Wheatley, M.J., Leadership and the New Science: Learning about Organization from an Orderly Universe, Berrett-Koehler, San Francisco, CA, 1992.
42. Borthick, A.F. and Roth, H.P., "EDI for reengineering business processes", Management Accounting, Vol. 75 No. 4, 1993, pp. 32-7.
43. Zuboff, S., In the Age of the Smart Machine: The Future of Work and Power, Basic Books, New York, NY, 1988.
44. Lind, E.A. and Tyler, T.R., The Social Psychology of Procedural Justice, Plenum Press, New York, NY, 1988.
45. Lawler, E.E. and Rhode, J.G., Information and Control in Organizations, Goodyear, Pacific Palisades, CA, 1976, p. 98.