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Volumn 9, Issue 7, 1996, Pages 28-38

Improving the quality of out-patient services in NHS hospitals: Some policy considerations

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; HOSPITAL ADMISSION; HOSPITAL MANAGEMENT; HUMAN; ORGANIZATION AND MANAGEMENT; OUTPATIENT DEPARTMENT; PATIENT ADVOCACY; PATIENT SATISFACTION; PILOT STUDY; PUBLIC HOSPITAL; STANDARD; TASK PERFORMANCE; TIME MANAGEMENT; UNITED KINGDOM;

EID: 0030347258     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869610150228     Document Type: Article
Times cited : (5)

References (16)
  • 1
    • 84986086063 scopus 로고
    • National Audit Office
    • HMSO, London
    • National Audit Office, NHS Out-patient Services, HMSO, London, 1991.
    • (1991) NHS Out-patient Services
  • 2
    • 84986057752 scopus 로고
    • Research on hospital out-patients and casualty attendances: three strategies involving patients visiting hospitals
    • Evans, A.M. and Wakeford, J., “Research on hospital out-patients and casualty attendances: three strategies involving patients visiting hospitals”, The Hospital, Vol. 60, 1964, pp. 201-9.
    • (1964) The Hospital , vol.60 , pp. 201-209
    • Evans, A.M.1    Wakeford, J.2
  • 5
    • 84986099578 scopus 로고
    • Department of Health
    • HMSO, London
    • Department of Health, The Patient's Charter, HMSO, London, 1991.
    • (1991) The Patient's Charter
  • 8
    • 0025123512 scopus 로고    scopus 로고
    • Out-patients and quality: the need for information
    • October 1990
    • Lal, S., Griffiths, A. and Rothwell, P., “Out-patients and quality: the need for information”, Health Services Management, October 1990, pp. 231-5.
    • Health Services Management , pp. 231-235
    • Lal, S.1    Griffiths, A.2    Rothwell, P.3
  • 10
    • 0025900535 scopus 로고    scopus 로고
    • Monitoring waiting times in out-patient departments
    • June 1991
    • Mannion, S. and Pryce-Jones, M., “Monitoring waiting times in out-patient departments”, Health Services Management, June 1991, pp. 114-15.
    • Health Services Management , pp. 114-115
    • Mannion, S.1    Pryce-Jones, M.2
  • 14
    • 84986161195 scopus 로고
    • NHS Executive
    • Department of Health, London
    • NHS Executive, The NHS Performance Guide 1994-95, Department of Health, London, 1995.
    • (1995) The NHS Performance Guide 1994-95
  • 16
    • 0004076711 scopus 로고
    • University of Chicago Press, Chicago, IL
    • Blau, P., The Dynamics of Bureaucracy, University of Chicago Press, Chicago, IL, 1963.
    • (1963) The Dynamics of Bureaucracy
    • Blau, P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.