Clarification of the constructs of satisfaction and dissatisfaction with home care

Public Health Nursing

Volumn 13, Issue 6, 1996, Pages 377-385

  Forbes, Dorothy Anne ^a  

^a UNIVERSITY OF ALBERTA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

AGED; ARTICLE; COMMUNITY HEALTH NURSING; CONSUMER; EPIDEMIOLOGY; FEMALE; HEALTH CARE PERSONNEL; HOME CARE; HUMAN; HUMAN RELATION; MALE; NURSING EVALUATION RESEARCH; STANDARD;

AGED; AGED, 80 AND OVER; COMMUNITY HEALTH NURSING; CONSUMER SATISFACTION; FEMALE; HOME CARE SERVICES; HOME HEALTH AIDES; HOMEMAKER SERVICES; HUMANS; MALE; NURSING EVALUATION RESEARCH; PROFESSIONAL-PATIENT RELATIONS; SAMPLING STUDIES;

EID: 0030325418     PISSN: 07371209     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1525-1446.1996.tb00265.x     Document Type: Article

References (27)

1. Applebaum, R., & Phillips, P. (1990). Assuring the quality of in-home care: The "other" challenge for long-term care. The Gerontologist, 30, 445-450.
2. Artinian, B. A. (1988). Qualitative modes of inquiry. Western Journal of Nursing Research, 10(2), 138-149.
3. Bergum, V. (1993). Participatory knowledge for ethical care. The Bioethics Bulletin, 5(2), 4-6.
4. Colaizzi, P. F. (1978). Psychological research as a phenomenologist views it. In R. S. Valle & M. King (Eds.), Existential-phenomenological alternatives for psychology (pp. 48-71). New York: Oxford University Press.
5. Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of American Medical Association, 260, 1743-1748.
6. Eustis, N. N., & Fischer, L. R. (1991). Relationships between home care clients and their workers: Implications for quality of care. The Gerontologist, 31, 447-456.
7. Field, P. A. (1984). Client care-seeking behaviours and nursing care. In M. M. Leininger (Ed.), The essence of nursing and health (pp. 249-262). Thorofare, NJ: Slack.
8. Forbes, D. A. (1994). Satisfaction and dissatisfaction as perceived by elderly clients on home care. Unpublished master's thesis, University of Alberta, Edmonton, Alberta, Canada.
9. Gadow, S. (1980). Existential advocacy: Philosophical foundations of nursing. In S. Spicker & S. Gadow (Eds.), Nursing: Images and ideals: Opening dialogue with the humanities. New York: Springer.
10. Hall, J. A., & Doran, M. C. (1990). Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Social Science Medicine, 30, 811-818.
11. Hays, R. D., Nelson, E. C., Rubin, H. R., Ware, J. E., Jr., & Meterko, M. (1990). Further evaluations of the PJHQ scales. Medical Care, 28(9), S29-S39.
12. Krefting, L. (1991). Rigor in qualitative research: The assessment of trustworthiness. The American Journal of Occupational Therapy, 45, 214-222.
13. Kvale, S. (1984). The qualitative research interview: A phenomenological and hermeneutical mode of understanding. Journal of Phenomenological Psychology, 14, 171-195.
14. Lavizzo-Mourey, R. J., Zinn, J., & Taylor, L. (1992). Ability of surrogates to represent satisfaction of nursing home residents with quality of care. Journal of American Geriatrics Society, 40(1), 39-47.
15. Lincoln, Y. S., & Guba, E. A. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage.
16. Martin Matthews, A., & Wakefield, S. (1992, October). The relationship between visiting homemakers and their elderly clients: Sources of satisfaction and areas for change. Paper presented at the annual meeting of the Canadian Association on Gerontology, Edmonton, AB.
17. Meisenheimer, C. G. (1991). The consumer: Silent or intimate player in the quality revolution. Holistic Nursing Practice, 5(3), 39-50.
18. Miller Bader, M. M. (1988). Nursing care behaviours that predict patient satisfaction. Journal of Nursing Quality Assurance, 2(3), 11-17.
19. Osborne, J. W. (1994). Some similarities and differences among phenomenological and other methods of psychological qualitative research. Canadian Psychology, 35, 167-189.
20. Petersen, M. B. H. (1989). Using patient satisfaction data: An ongoing dialogue to solicit feedback. Quality Review Bulletin, 15, 168-171.
21. Reeder, P. J., & Chen, S. C. (1990). A client satisfaction survey in home health care. Journal of Nursing Quality Assurance, 5(1), 16-24.
22. Thompson, A. G. H. (1986). The soft approach to quality of hospital care. Health Care Management, 10-14. Cited in Bond, S., & Thomas, L.H. (1992). Measuring patients' satisfaction with nursing care. Journal of Advanced Nursing, 17, 52-63.
23. Thompson, A. G. H. (1986). The soft approach to quality of hospital care. Health Care Management, 10-14. Cited in Bond, S., & Thomas, L.H. (1992). Measuring patients' satisfaction with nursing care. Journal of Advanced Nursing, 17, 52-63.
24. Thorne, S., & Robinson, C. (1988). Reciprocal trust in health care relationships. Journal of Advanced Nursing, 13, 782-789.
25. Ware, J., Davies-Avery, A., & Stewart, A. (1978). The measurement and meaning of patient satisfaction. Health and Medical Care Services Review, 1(1), 3-15.
26. Weiss, G., & Ramsey, C. (1989). Regular source of primary medical care and patient satisfaction. Quality Review Bulletin, 15, 180-184.
27. Wrigglesworth, J. M., & Williams, J. T. (1975). The construction of an objective test to measure patient satisfaction. International Journal of Nursing Studies, 12, 123-132.