Computerized decision aids for flexible benefits decisions: The effects of an expert system and decision support system on employee intentions and satisfaction with benefits

Personnel Psychology

Volumn 49, Issue 4, 1996, Pages 883-908

  Sturman, Michael C ^a   Hannon, John M ^b   Milkovich, George T ^b  

^a Department of Obstetrics Gynecology   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030300487     PISSN: 00315826     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1744-6570.1996.tb02453.x     Document Type: Article

References (72)

1. Al-Attar A. (1990). Knowledge-based programming in high level languages. Information and Software Technology, 32, 127-132.
2. Aldag RJ, Power DJ. (1986). An empirical assessment of computer-assisted decision analysis. Decision Sciences, 17, 572-588.
3. Barber AE, Dunham RB, Formisano R. (1992). The impact of flexible benefits on employee satisfaction: A field study. PERSONNEL PSYCHOLOGY, 45, 55-75.
4. Bass BM. (1983). Organizational decision making. Homewood, IL: Irwin.
5. Beach LR, Mitchell TR. (1978). A contingency model for the selection of decision strategies. Academy of Management Journal, 3, 439-449.
6. Besser LJ, Frank GB. (1989). Artificial intelligence and the flexible benefits decision: Can expert systems help employees make rational choices? SAM Advanced Management Journal, 54 (2), 4-13.
7. Briggs S, Doney LD. (1989). Eight HR expert systems now. Computers in Personnel, 4(1), 10-14.
8. Broderick R, Boudreau JW. (1991). The evolution of computer use in human resource management: Interviews with ten leaders. Human Resource Management Journal, 30, 485-508.
9. Bronner F, De Hoog R. (1983). Non-expert use of a computerized decision aid. In Humphreys P, Svenson O, Vari A (Eds.), Analyzing and aiding decision processes (pp. 281-299). Budapest: Akadimiai Kiado.
10. Cohen MD, March JG, Olsen JP. (1972). A garbage can model of organizational choice. Administrative Science Quarterly, 17, 1-25.
11. Conference Board. (1993). Benefit communication: Enhancing the employer's investment. (Report No. 10-35). New York: Author.
12. Davis KR, Giles WF, Feild HS. (1985). Compensation and fringe benefits: How recruiters view new college graduate preferences. Personnel Administrator, 30 (1), 43-50.
13. Davis KR, Giles WF, Feild HS. (1988). Benefits preferences of recent college graduates (Report No. 88-2). Brookfield, WI: International Foundation of Employee Benefit Plans.
14. Dreher GF, Ash RA, Bretz RD. (1988). Benefit coverage and employee cost: Critical factors in explaining compensation satisfaction. PERSONNEL PSYCHOLOGY, 41, 237-254.
15. Edwards W. (1992). Discussion: Of human skills. Organizational Behavior and Human Decision Processes, 53, 267-277.
16. Fedorowicz J, Oz E, Berger PD. (1992). A learning curve analysis of expert system use. Decision Sciences, 23, 797-818.
17. Ferguson RL, Jones OH. (1969). A Computer aided decision system. Management Science, 15, 550-561.
18. Goslar MD, Green GI, Hughes TH. (1986). Decision support systems: An empirical assessment for decision making. Decision Sciences, 17, 79-91.
19. Goul M, Tong F. (1987). Project IPMA: Applying decision support system design principles to building expert-based systems. Decision Sciences, 18, 448-467.
20. Green H. (1987). Matching people to jobs: An expert system approach. Personnel Management, 19 (9), 42-45.
21. Hannon JM,Milkovich GT,Sturman MC. (1990). The feasibility of using expert systems in the management of human resources (Working Paper). Ithaca, NY: Cornell University: Center for Advanced Human Resource Studies.
22. Heneman HG III. (1985). Pay satisfaction. In Rowland KM, Ferris GR (Eds.), Research in Personnel and Human Resource Management (Vol. 3, pp. 115-139). Greenwich, CT: JAI Press.
23. Heneman HG III, Schwab DP. (1979). Work and rewards theory. In Yoder D, Heneman HG Jr. (Eds.), ASPA handbook of personnel and industrial relations (pp. 1-22). Washington, DC: Bureau of National Affairs.
24. Heneman HG III, Schwab DP. (1985). Pay satisfaction: Its multidimensional nature and measurement. International Journal of Psychology, 20, 129-141.
25. Hewitt Associates. (1992). Flexible compensation programs and practices: 1992. Lincolnshire, IL: Hewitt Associates.
26. Hewitt Associates. (1993a). Flexible compensation programs and practices: 1993. Lincolnshire, IL: Hewitt Associates.
27. Hewitt Associates. (1993b). Salaried employee benefits provided by major US employers in 1993. Lincolnshire, IL: Hewitt Associates.
28. Hoffman RR, Shadbolt NR, Burton AM, Klein G. (1995). Eliciting knowledge from experts: A methodological analysis. Organizational Behavior and Human Decision Processes, 62, 129-158.
29. Huseman RC, Hatfield JD, Robinson R. (1978). The MBA and fringe benefits. Personnel Administrator, 23, 560-566.
30. Joyner R, Tunstall K. (1970). Computer augmented organizational problem solving. Management Science, 17, 212-225.
31. Judge TA. (1993). Validity of the dimensions of the pay satisfaction questionnaire: Evidence of differential prediction. PERSONNEL PSYCHOLOGY, 46, 331-355.
32. Kavanagh MJ, Gueutal HG, Tannenbaum S. (1990). Human resource systems: Development and application information. Boston, MA: PWS-Kent.
33. King WR, Rodriguez JI. (1978). Evaluating management information systems. MIS Quarterly, 2, 43-51.
34. Kirrane DE, Kirrane PR. (1990). Managing by expert systems: There's no replacement for the HR professional, but "big brain" systems can make the job high-tech and more efficient. HRMagazine, 35 (3), 37-39.
35. Knowledge Garden, Inc. (1991). Knowledge pro windows. Setauket, New York: Author.
36. Kotteman JE, Davis FE. (1991). Decisional conflict and user acceptance of multicriteria decision-making aids. Decision Sciences, 22, 918-926.
37. Krebs V, Parish M. (1986). Expert systems for human resources. HR/PC, 2 (1), 6-10.
38. Lamberti DM, Wallace WA. (1990). Intelligent interface design: An empirical assessment of knowledge presentation in expert systems. MIS Quarterly, 14, 279-331.
39. Lawler EE. (1971). Pay and organizational effectiveness. New York: McGraw-Hill.
40. Lawler JJ. (1992). Computer-mediated information processing and decision making in human resource management. In Ferris GR, Rowland KM (Eds.), Research in personnel and human resources management, (Vol. 10, 301-344). Greenwich, CT: JAI Press.
41. Lawler JJ, Elliot R. (1996). Artificial intelligence in HRM: An experimental study of an expert system. Journal of Management, 22, 85-111.
42. Lenk PJ, Floyd BD. (1988). Dynamically updating relevance judgments in probabilistic information systems via users' feedback. Management Science, 34, 1450-1459.
43. Liang TP. (1992) A composite approach to inducing knowledge for expert system design. Management Science, 38, 1-17.
44. Locke EA. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4, 309-336.
45. Lovata J. (1987). Behavioral theories relating to the design of information systems. MIS Quarterly, 11, 147-149.
46. Mamorsky JD. (1990). Employee benefits handbook. New York: Warren, Gorham & Lamont.
47. Mau LE, Smeltzer JR. (1989). An expert system that recognizes an employee applicant. Computers in Personnel, 3 (3), 18-22.
48. McCaffery RM. (1992). Employee benefit programs: A total compensation perspective. Boston, MA: PWS-Kent.
49. McMillan C. (1989). An expert scheduler for part timers. Computers in Personnel, 4 (1), 22-26.
50. Miceli MP, Lane MC. (1991). Antecedents of pay satisfaction: A review and extension. In Ferris GR, Rowland KM (Eds.), Research in personnel and human resources management, (Vol. 9, pp. 235-309). Greenwich, CT: JAI Press.
51. Moffitt K. (1994). An analysis of the pedagogical effects of expert system use in the classroom. Decision Sciences, 25, 445-460.
52. Nealey SM. (1963). Pay and benefits preferences. Industrial Relations, 3 (1), 17-28.
53. Parsaye K, Chignell M. (1988). Expert systems for experts. New York: Wiley.
54. Peterson CM, Peterson TO. (1988). The darkside of office automation: How people resist the introduction of office automation technology. In Carey JM (Ed.), Human factors in management information systems (pp. 183-194). Norwood, NJ: Ablex.
55. Rich E, Knight K. (1991). Artificial intelligence. New York: McGraw-Hill.
56. Roberts H. (1988). Expert systems and the personnel department. Personnel Management, 20, 6, 52-55.
57. Rosenbloom JS, Hallman GV. (1981). Employee benefit planning. New Jersey: Prentice-Hall.
58. Rufflo M. (1990). Intelligent training applications and the HR professional. HR/PC, 5 (3), 4-8.
59. Scarpello V, Huber V, Vandenberg RJ. (1988). Compensation satisfaction: Its measurement and dimensionality. Journal of Applied Psychology, 73, 163-171.
60. Shanteau J, Stewart TR (Eds.). (1992). Experts and Expert Systems. Organizational Behavior and Human Decision Processes, 53 (2).
61. Sharda R, Barr SH, McDonnell JC. (1988). Decision support system effectiveness: A review and an empirical test. Management Science, 34, 139-159.
62. Simon HA. (1977). The new science of management decision. Englewood Cliffs, NJ: Prentice-Hall.
63. Stefik M. (1990). Introduction to knowledge systems. Palo Alto, CA: Xerox Palo Alto Research Center.
64. Sturman MC, Milkovich GT. (1995). Validating expert systems: A demonstration using personal choice expert, a flexible employee benefit system. Decisions Sciences, 26, 105-118.
65. Sviokla JJ. (1990). An experimentation of the impact of expert systems on the firm: The case of XCON. MIS Quarterly, 14, 127-140.
66. Thierauf RJ. (1991). Executive Information Systems. New York: Quorum Books.
67. Tou JT. (1985). Knowledge engineering revisited. International Journal of Computer and Information Sciences, 14, 123-133.
68. US Chamber of Commerce. (1994). Employee Benefits. Washington, DC: US Chamber of Commerce.
69. Whaley GL. (1989). What's delaying HR expert systems? Computers in Personnel, 4 (1), 16-20.
70. Weiss SM, Kulikowski CA. (1991). Computer systems that learn. San Mateo, CA: Morgan Kaufman Publishers.
71. Williams ML, MacDermid SM. (1994). Linkages between employee benefits and attitudinal and behavioral outcomes. Human Resource Management Review, 4, 131-160.
72. Wright G, Ayton P. (1987). Eliciting and modeling expert knowledge. Decision Support Systems, 3, 13-26.