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Volumn 37, Issue 3, 1996, Pages 201-206

How agencies can support integrated communications

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Indexed keywords


EID: 0030295664     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(96)00070-7     Document Type: Article
Times cited : (16)

References (14)
  • 1
    • 0001876678 scopus 로고
    • The role of internal communications in fostering cross-functional quality management
    • Clarke L. Caywood, ed., Prentice-Hall, Englewood Cliffs, NJ
    • Cahalan, J. M., The Role of Internal Communications in Fostering Cross-Functional Quality Management. In How Communications Can Help Foster Quality Improvement, Clarke L. Caywood, ed., Prentice-Hall, Englewood Cliffs, NJ. 1993.
    • (1993) How Communications Can Help Foster Quality Improvement
    • Cahalan, J.M.1
  • 3
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • October
    • Day, G. S., The Capabilities of Market-Driven Organizations. Journal of Marketing 58 (October 1994): 37-52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 5
    • 0004243486 scopus 로고
    • McGraw-Hill Book Company, New York
    • Denzin, N. K., The Research Act, McGraw-Hill Book Company, New York. 1978.
    • (1978) The Research Act
    • Denzin, N.K.1
  • 6
    • 0001942349 scopus 로고
    • Dialogue with customers and other stakeholders: The role of external communications in driving quality
    • Clarke L. Caywood, ed., Prentice-Hall, Englewood Cliffs, NJ
    • Fleming, J. M., Dialogue with Customers and Other Stakeholders: The Role of External Communications in Driving Quality. In How Communications Can Help Foster Quality Improvement, Clarke L. Caywood, ed., Prentice-Hall, Englewood Cliffs, NJ. 1993, pp. 63-69.
    • (1993) How Communications Can Help Foster Quality Improvement , pp. 63-69
    • Fleming, J.M.1
  • 7
    • 0003038281 scopus 로고
    • TQM is a catalyst for new marketing applications
    • Fram, E. H., and Presberg, M. L., TQM Is a Catalyst for New Marketing Applications. Marketing News (1992): 17.
    • (1992) Marketing News , pp. 17
    • Fram, E.H.1    Presberg, M.L.2
  • 10
    • 0003248890 scopus 로고
    • Collaborative advantage
    • July-August
    • Kanter, R. M., Collaborative Advantage. Harvard Business Review (July-August 1994): 96-108.
    • (1994) Harvard Business Review , pp. 96-108
    • Kanter, R.M.1
  • 12
    • 0003563138 scopus 로고
    • Productivity Press, Cambridge, MA
    • Merli, G., Co-makership, Productivity Press, Cambridge, MA. 1991.
    • (1991) Co-makership
    • Merli, G.1
  • 14
    • 0011670618 scopus 로고
    • Bringing a service quality management orientation to agencies
    • School of Journalism, University of Missouri-Columbia, MO
    • Stoltman, J. J., Bringing a Service Quality Management Orientation to Agencies. Proceedings of the 1993 Conference of the American Academy of Advertising. School of Journalism, University of Missouri-Columbia, MO. 1993.
    • (1993) Proceedings of the 1993 Conference of the American Academy of Advertising
    • Stoltman, J.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.