From retention to satisfaction: New outcomes for assessing the freshman experience

Research in Higher Education

Volumn 37, Issue 5, 1996, Pages 555-567

  Sanders, Liz ^a   Burton, John D ^b  

^a ILLINOIS INSTITUTE OF TECHNOLOGY   (United States)

^b DEPAUL UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030268688     PISSN: 03610365     EISSN: None     Source Type: Journal    
DOI: 10.1007/BF01724938     Document Type: Article

References (7)

1. Coate, L. (1991). Implementing total quality management in a university setting. New Directions for Institutional Research 71: 27-38.
2. DePaul University (1994). 1992-93 Annual Survey: Student Satisfaction with the University Experience. OIPR Report, Colette Steward principal author.
3. Ewell, P. (1991). Assessment and TQM: In Search of Convergence. New Directions for Institutional Research 71: 29-52.
4. Levine, A. (1989). Shaping Higher Education's Future: Demographic Realities and Opportunities, 1990-2000. San Francisco: Josse-Bass, Inc.
5. Pascarella, E., and Terenzini, P. (1983). Predicting voluntary freshman year persistence/ withdrawal behavior in a residential university: A path analytic validation of Tinto's model. Journal of Educational Psychology 25: 215-226.
6. Sanders, L., and Chan, S. (1993). Student Satisfaction Surveys: Measurement and Utilization Issues. Paper presented at the 1993 AIR Forum, Chicago, IL.
7. Sherr, L., and Lozier, G. (1991). Total quality management in higher education. New Directions for Institutional Research 71: 3-12.