Total quality management in a public transport organisation in Hong Kong

International Journal of Project Management

Volumn 14, Issue 5, 1996, Pages 311-315

  Tam, C M ^a   Hui, Moses Y T ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Internal customer; Performance index; Public transport organisation; Systematic measurement; Total quality management

Indexed keywords

MASS TRANSPORTATION; PUBLIC POLICY; QUALITY ASSURANCE; QUALITY CONTROL; RAILROAD TRANSPORTATION; STRATEGIC PLANNING;

CONTINUOUS QUALITY MONITORING; INTERNAL COMPUTER INDEX; INTERNAL CUSTOMER; INTERNAL CUSTOMER SATISFACTION INDEX; PERFORMANCE INDEX; QUALITY ENHANCEMENT; TRANSPORT SERVICES;

TOTAL QUALITY MANAGEMENT;

INTERNAL CUSTOMER; PERFORMANCE INDEX; PUBLIC TRANSPORT; QUALITY MONITORING; TOTAL QUALITY MANAGEMENT; TRANSPORT MANAGEMENT;

HONG KONG;

EID: 0030265334     PISSN: 02637863     EISSN: None     Source Type: Journal    
DOI: 10.1016/0263-7863(96)84515-7     Document Type: Article

References (9)

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