Caring in Action: The Key to Nursing Service Excellence

Journal of Nursing Care Quality

Volumn 11, Issue 1, 1996, Pages 38-43

  Joiner, Gayle A ^a  

^a AKRON GENERAL MEDICAL CENTER   (United States)

Author keywords

Caring; Customer service in nursing; Nursing service standards

Indexed keywords

ARTICLE; HEALTH CARE QUALITY; INFORMATION PROCESSING; NURSING; OUTCOME ASSESSMENT; PATIENT SATISFACTION; POLICY; STANDARD; UNITED STATES;

DATA COLLECTION; NURSING SERVICE, HOSPITAL; OHIO; ORGANIZATIONAL POLICY; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; QUALITY OF HEALTH CARE;

EID: 0030255241     PISSN: 10573631     EISSN: None     Source Type: Journal    
DOI: 10.1097/00001786-199610000-00011     Document Type: Article

References (6)

1. Ameigh, A., and Billet, H. "Caring: A Key to Empowerment." Nursing Administration Quarterly 16(1992): 43-46.
2. LaMonica, E.L. "Construct Validity of an Empathy Instrument." Research in Nursing and Health'2 (1981): 389-400.
3. Morse, J., et al. "Comparative Analysis of Conceptualizations and Theories of Caring." Image 23 (1991): 119-126.
4. Robinson, Z. "The Caring Concept and Nurse Identified Caring Behaviors." Topics in Clinical Nursing 8 (1986): 84-93.
5. Valentine, K. "Comprehensive Assessment of Caring and Its Relationship to Outcome Measures." Journal of Nursing Quality Assurance 5 (1991): 59-68.
6. Watson, M.J. "New Dimensions of Human Caring Theory." Nursing Science Quarterly 6 (1988): 175-181.