An interactive fault diagnosis expert system for a helpdesk application

Expert Systems

Volumn 13, Issue 3, 1996, Pages 203-217

  Zhao, Ming ^a   Leckie, Chris ^a   Rowles, Chris ^a  

^a TELSTRA RESEARCH LABORATORIES   (Australia)

Author keywords

Expert system; Fault diagnosis; Human computer interaction; Inference algorithm

Indexed keywords

HELPDESK APPLICATION; INFERENCE ALGORITHM; INTERACTIVE FAULT DIAGNOSIS EXPERT SYSTEM (IFADES);

ALGORITHMS; DATA STRUCTURES; ERROR CORRECTION; HUMAN COMPUTER INTERACTION; INTERACTIVE COMPUTER SYSTEMS; KNOWLEDGE REPRESENTATION; USER INTERFACES; UTILITY PROGRAMS;

INFERENCE ENGINES;

EID: 0030218502     PISSN: 02664720     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1468-0394.1996.tb00120.x     Document Type: Article

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