Client satisfaction and clinical outcomes do we need to measure both?

Behavioral Healthcare Tomorrow

Volumn 5, Issue 4, 1996, Pages 71-X10

  Eisen, Susan V ^a,b  

^a MCLEAN HOSPITAL   (United States)

^b HARVARD MEDICAL SCHOOL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH SERVICES RESEARCH; HUMAN; MENTAL HEALTH SERVICE; OUTCOME ASSESSMENT; PATIENT SATISFACTION; STANDARD; UNITED STATES;

HEALTH SERVICES RESEARCH; HUMANS; MENTAL HEALTH SERVICES; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; UNITED STATES;

EID: 0030210885     PISSN: 10638490     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (5)

1. Docherty, J. P., Streeter, M. J. Measuring outcomes. In Outcomes Assessment in Clinical Practice. Sederer, L. I., Dickey, B. (Eds.) Baltimore: Williams & Wilkins, 1995.
2. Kaplan, S. H., Ware, J .E. The patient's role in health care and quality assessment. In Providing Quality Care: The Challenge to Clinicians. Goldfield, N., Nash, D. B. (Eds.) The American College of Physicians, 1989.
3. Eisen, S. V., Grob, M. C., Dill, D. L. Outcome measurement: Tapping the Patient's Perspective. In Psychiatric Treatment Advances in Outcome Research. Mirin, et al., (Eds.) Washington, DC: APPI, 1991.
4. Lebow, J. Consumer satisfaction with mental health treatment. Psychological Bullttin, 91(2): 244-259, 1982.
5. Donabedian, A. Explorations in Quality Assessment and Monitoring: The Definition of Quality and Approaches to its Assessment. Ann Arbor, MI: Health Administration Press, 1980.