IT divergence in reengineering support: Performance expectations vs. Perceptions

Information and Management

Volumn 30, Issue 5, 1996, Pages 239-250

  Whitman, Michael E ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

Business process redesign; Business process reengineering; Business process transformation; Change; Change management; Information technology; Information technology expectations; Information technology performance; Organizational change; Process innovation

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; MANAGEMENT INFORMATION SYSTEMS; PERFORMANCE; PERSONNEL; PROCESS ENGINEERING; PROJECT MANAGEMENT; STRATEGIC PLANNING;

BUSINESS PROCESS REDESIGN; BUSINESS PROCESS REENGINEERING; BUSINESS PROCESS TRANSFORMATION; ORGANIZATIONAL CHANGE; PROCESS INNOVATION;

INFORMATION TECHNOLOGY;

EID: 0030205902     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(96)01046-4     Document Type: Article

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