To improve quality in R&D, improve the team work process

Research Technology Management

Volumn 39, Issue 4, 1996, Pages 42-47

  Spain, David R ^a,b,c  

^a BP EXPLORATION   (United Kingdom)

^b Technological Strategy Team (TST)

^c VANDERBILT UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

PERFORMANCE; PERSONNEL; QUALITY ASSURANCE; QUALITY CONTROL; SYSTEMS ENGINEERING; TECHNOLOGY TRANSFER;

COGNITIVE MAPPING TOOLS; DELIBERATION ANALYSIS;

RESEARCH AND DEVELOPMENT MANAGEMENT;

EID: 0030197065     PISSN: 08956308     EISSN: None     Source Type: Journal    
DOI: 10.1080/08956308.1996.11671076     Document Type: Article

References (11)

1. Crosby, R B. Quality Without Tears. New York: McGraw Hill, 1984.
2. Kinlaw, D. C. Continuous Improvement and Measurement for Total Quality: A Team Based Approach. San Diego, CA: Pfeiffer and Co./Homewood, Illinois: Business One Irwin, 1992.
3. Miller, L. M. and Howard, J. Managing Quality Through Teams - A Workbook for Team Leaders and Members. Atlanta, Georgia: The Miller Consulting Group, Inc., 1991.
4. Tenner, A. "Quality Management Beyond Manufacturing." Research · Technology Management, September/October, 1991, pp. 27-32.
5. Gilman, J. J. Inventivity: The Art and Science of Research Management. New York: Van Nostrand Reinhold, 1992.
6. Lytle, W. O. Socio-technical Systems Analysis and Design Guide (For Non-linear Work). Lincoln, Massachusetts: Lytle and Associates, 1989.
7. Johnson, B. Polarity Management: Identifying and Managing Unsolvable Problems. Amherst, Massachusetts: HRD Press, Inc., 1992.
8. Pava, C. H. P. Managing New Office Technology: An Organizational Strategy. New York: The Free Press, 1983.
9. Pasmore, W. A. Designing Effective Organizations: The Socio-technical Systems Perspective. New York: Wiley, 1988.
10. Maccoby, M. "To Create Quality, First Create the Culture." Research · Technology Management, September/October, 1993, pp. 49-51.
11. Pasmore, W. A. and Purser, R. "Designing Work Systems for Knowledge Workers." Journal for Quality and Participation, July/August, 1993, pp. 78-84.