The telephone survey method: A discussion paper

Journal of Advanced Nursing

Volumn 24, Issue 1, 1996, Pages 115-121

  Barriball, K Louise ^b   Christian, Sara L ^a   While, Alison E ^a   Bergen, Ann ^b  

^a Department of Nursing Studies ^*

^b KING'S COLLEGE LONDON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CASE MANAGEMENT; COMMUNITY HEALTH NURSING; HUMAN; INFORMATION PROCESSING; METHODOLOGY; NURSING RESEARCH; QUESTIONNAIRE; REPRODUCIBILITY; TELEPHONE;

CASE MANAGEMENT; COMMUNITY HEALTH NURSING; DATA COLLECTION; HUMANS; NURSING RESEARCH; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; RESEARCH DESIGN; TELEPHONE;

EID: 0030184233     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2648.1996.17016.x     Document Type: Article

References (37)

1. Bailey K.D. (1987) Methods of Social Research 3rd edn. The Free Press, New York.
2. Bergen A. (1993) Towards community care: methodological and sampling issues in obtaining a preliminary overview of current nursing practice. Health and Social Care in the Community 1(5), 307-318.
3. Bergen A. (1994) Case management in the community: identifying a role for nursing. Journal of Clinical Nursing 3(4), 251-257.
4. Bergen A. (1995) A Study to Identify the Current and Potential Relevance and Value of Case Management to Community Nursing. A Report to the Queen's Nursing Institute, London.
5. Borg W. & Gall M. (1983) Educational Research 4th edn. Longman, New York.
6. Collins C., Given B., Given C. & King S. (1988) Interviewer training and supervision. Nursing Research 37, 122-124.
7. Curtis P., Talbot A., Evens S. & Smart A. (1981) The telephone survey in family practice. Family Practitioner 12, 521-526.
8. Denzin N.K. (1989) The Research Act: A Theoretical Introduction to Sociological Methods 3rd edn. Prentice Hall, Englewood Cliffs, New Jersey.
9. Dillman D., Gallegos J. & Frey J. (1976) Reducing refusal rates for telephone interviews. Public Opinion Quarterly 40, 66-78.
10. Dillman D.A. (1978) Mail and Telephone Surveys. The Total Design Method. John Wiley & Sons, New York.
11. Egan M. (1986) The Skilled Helper: A Systematic Approach. Brooks and Cole, London.
12. Fowler F.J. & Manigone T. (1990) Standardised Survey Interviewing. Sage, Newbury Park, California.
13. Frey J.H. (1989) Survey Research by Telephone. Sage, Beverly Hills, California.
14. Gilliss C. & Doordan A. (1989) Data gathering by telephone. Progress in Cardiovascular Nursing 4, 107-111.
15. Gowiser S.R. & Witt G.E. (1992) Twenty Questions Journalists Should Know About Poll Results. National Council on Public Polls, New York.
16. Groves R. & Kahn R. (1979) Surveys by Telephone A National Comparison with Personal Interviews. Academic Press, New York.
17. Groves R. (1989) Survey Errors and Survey Costs. John Wiley & Sons, New York.
18. Groves R. & Lyberg L. (1988) An overview of non-response issues in telephone surveys. In Telephone Survey Methodology (Groves R., Biemer P. & Lyberg L. eds), John Wiley & Sons, New York.
19. Handbook of Community Nursing 11th edn, (1991) The Newbourne Group London.
20. Hash V., Donlea J. & Walljasper D. (1985) The telephone survey: a procedure for assessing educational needs of nurses. Nursing Research 34, 126-127.
21. Lavrakas P.J., Merkle D.M. & Bauman S.L. (1992) Refusal report forms, refusal conversions and nonresponse bias. Paper presented at the American Association for Public Opinion Research Conference, St Charles,
22. Lavrakas P.J. (1993) Telephone Survey Methods: Sampling, Selection and Supervision 2nd edn. Sage, Newbury Park, California.
23. Leinbach R. (1982) Alternatives to the face to face interview for collecting gerontological needs assessment data. Gerontologist 22(1), 78-82.
24. Marcus A. and Crane L. (1986) Telephone surveys in public health research. Medical Care 24(2), 97-112.
25. Marcus A. & Telesky C. (1982) Non participation in telephone follow up interviews. American Journal of Public Health 73(1), 72-77.
26. Mateo M. & Kirchoff K. (1991) Conducting and Using Nursing Research in the Clinical Setting. Williams and Wilking, Baltimore, Maryland.
27. Moser C.A. & Kalton G. (1971) Survey Methods in Social Investigation. Gower, Aldershot, Hampshire.
28. NHS and Community Care Act (1990) HMSO, London.
29. Nicklin W. (1986) Post discharge concerns of cardiac patients as presented via telephone call back systems. Heart & Lung 15, 268-272.
30. Oppenheim A.N. (1992) Questionnaire Design, Interviewing and Attitude Measurement. Pinter, London.
31. Oskenherg L. & Cannell C. (1988) Effects of interviewer vocal characteristics on non response. In Telephone Survey Methodology (Groves R., Biemer P. & Lyberg L. eds), John Wiley & Sons, New York, pp. 257-272.
32. Pless I. & Miller J. (1979) Apparent validity of alternative survey methods. Journal of Community Health 5, 22-27.
33. Shinar D., Gross C., Bronstein K. & Geher E. (1987) Reliability of the activities of daily living scale and its use in telephone interview. Archives of Medical Rehabilitation 68, 723-728.
34. Siemiatycki J. (1979) A comparison of mail, telephone and home interview strategies for household health studies. American Journal of Public Health 69, 238-245.
35. Sudman S. & Bradburn N. (1982) Asking Questions. Jossey-Bass, San Francisco.
36. Treece E.W. & Treece J.W. (1986) Elements of Research in Nursing 4th edn. C.V. Mosby, St Louis, Missouri.
37. Tucker C. (1983) Interviewer effects in telephone survey. Public Opinion Quarterly 47, 84-95.