An empirical investigation of quality management in small firms

Production and Inventory Management Journal

Volumn 37, Issue 2, 1996, Pages 44-50

  Ahire, Sanjay L ^a  

^a WESTERN MICHIGAN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EFFICIENCY; PRODUCTION CONTROL; STRATEGIC PLANNING;

SMALL FIRMS;

TOTAL QUALITY MANAGEMENT;

EID: 0030174610     PISSN: 08978336     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (43)

1. A Report of The Total Quality Leadership Steering Committee and Working Councils. Cincinnati, OH: The Proctor and Gamble Company, 1992.
2. Ahire, S. L., D. Y. Golhar, and M. A. Waller. "Effects of Quality Management Strategies on Product Quality: An Empirical Investigation." Working paper, Western Michigan University, 1994.
3. Ahire, S. L., R. Landeros, and D. Y. Golhar. "Total Quality Management: A Literature Review and Future Research Agenda." Production and Operations Management, forthcoming.
4. Amba-Rao, S., and D. Pendse. "Human Resource Compensation and Maintenance Practices." American Journal of Small Business (Fall 1985): 19-29.
5. Benson, P. G., J. V. Saraph, and R. G. Schroeder. "The Effects of Organizational Context on Quality Management: An Empirical Investigation." Management Science 37, no. 1 (1991): 1107-1124.
6. Bowen, D., and L. Lawler. "Total Quality-Oriented Human Resource Management." Organizational Dynamics 24, no. 4 (1992): 39-41.
7. Chapman, R. L., P. Clarke, and T. Sloan. "TQM in Continuous-Process Manufacturing: Dow-Corning (Australia) Pty Ltd." International Journal of Quality and Reliability Management 8, no. 5 (1991): 77-90.
8. Cole, R. E. "Introduction to the Special Issue on Total Quality Management." California Management Review 35, no. 3 (1993): 7-11.
9. Delaney, J. T. "Unions and Human Resource Policies." Research in Personnel and Human Resource Management 19 (1991): 39-71.
10. Draaijer, D. J. "Market Orientedness of Improvement Programmes in Manufacturing: Results from Field Study Research." International Journal of Operations and Production Management 12, no. 7 (1992): 24-40.
11. Ebrahimpour, M. "An Examination of Quality Management in Japan: Implications for Management in the United States." Journal of Operations Management 5, no. 4 (1985): 419-431.
12. _, and B. E. Withers. "Employee Involvement in Quality Improvement: A Comparison of American and Japanese Manufacturing Firms Operating in the U.S." IEEE Transactions on Engineering Management 39, no. 2 (1992): 142-148.
13. Everett, R. J., and A. S. Sohal. "Individual Involvement and Intervention in Quality Improvement Programmes: Using the Andon Systems." International Journal of Quality and Reliability Managements, no. 2 (1991): 21-34.
14. Fah, C. T. "A Total Quality Control Program for Dunlop-Malaysia: The Key Issues." International Journal of Quality and Reliability Management 5, no. 4 (1988): 7-16.
15. Ferdows, K., and A. Demeyer. "Lasting Improvements in Manufacturing Performance: In Search of a New Theory." Journal of Operations Management 9, no. 2 (1990): 168-183.
16. Galagan, P. A. "How to Get Your TQM Training on Track." Nation's Business (October 1992): 24-28.
17. Garvin, D. A."Japanese Quality Management." Columbia Journal of World Business 19, no. 3 (1984): 3-12.
18. _. "Quality Problems, Policies and Attitudes in the United States and Japan: An Exploratory Study." Academy of Management Journal 29, no. 4 (1986): 653-673.
19. Giunipero, L. C., and D. J. Brewer. "Performance Based Evaluation Systems Under Total Quality Management." International Journal of Purchasing and Materials Management 29, no. 1 (1993): 35-41.
20. Griffin, R. "Consequences of Quality Circles in an Industrial Setting: A Longitudinal Assessment." Academy of Management Journal 31, no. 2 (1988): 338-358.
21. Ham, K. V., and R. Williams. "The Quest for Quality at Phillips." Long Range Planning 19, no. 6 (1986): 25-30.
22. Haser, J. R., and G. L. Clausing. "The House of Quality." Harvard Business Review 66, no. 3 (1988): 63-73.
23. Kemp, R. C. Benchmarking. Milwaukee, WI: ASQC Quality Press, 1989.
24. Kochan, T. A., H. C. Katz, and R. B. McKersie. The Transformation of American Industrial Relations. New York: Basic Books, 1986.
25. Kono, N. "A Perspective on Quality Activities in American Firms." California Management Review 35, no. 3 (1993): 12-31.
26. Kordupleski, R. E., R. T. Rust, and A. J. Zahorik. "Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?)." California Management Review 35, no. 3 (1993): 82-95.
27. Kotha, S., and D. Orne. "Generic Manufacturing Strategies: A Conceptual Synthesis." Strategic Management Journal 10 (1989): 211-231.
28. Lowe, J. "Locating the Line: The Front-Line Supervisor and HRM." In Reassessing Human Resource Management. London: Sage Publications, 1992: 148-168.
29. Malcolm Baldrige National Quality Award Guidelines. Gaithersburg, MD: National Institute of Quality and Technology, 1994.
30. McEvoy, G. "Small Business Personnel Practices." Journal of Small Business Management 22, no. 10 (1984); 1-8.
31. Modarress, B., and A. Ansari. "Quality Control Techniques in U.S. Firms: A Survey." Production and Inventory Management Journal 30, no. 2 (1989): 58-62.
32. Nakajo, T., and T. Kono. "Success Through Culture Change in a Japanese Brewery." Long Range Planning 22, no. 6 (1989): 29-37.
33. "Quality Programs Show Shoddy Results." Wall Street Journal (May 15, 1992).
34. Saraph, J. V., P. G. Benson, and R. G. Schroeder. "An Instrument for Measuring the Critical Factors of Quality Management." Decision Sciences 20, no. 4 (1989): 810-829.
35. Schroeder, R. G., S. Sakakibara, E. J. Flynn, and B. B. Flynn. "Japanese Plants in the U.S.: How Good Are They?" Business Horizons 35, no. 4 (1992): 66-72.
36. Senge, P. "Quality Management: Current State of the Practice." Keynote Speech at the American Quality Congress, ASQC (May 24, 1993).
37. Shepetuk, A. J. "Is Your Product Development Process a Tortoise or a Hare?" Management Review 80, no. 3 (1991): 25-27.
38. Sironopolis, N. Small Business Management: A Guide to Entrepreneurship. Boston: Houghton-Mifflin, 1994.
39. Sonfeld, M. C. "Can Japanese Management Techniques be Applied to American Small Business?" Journal of Small Business Management 22, no. 3 (1984): 13-18.
40. Stalk, G., P. Evans, and L. E. Schulman. "Competing on Capabilities: The New Rules of Corporate Strategy." Harvard Business Review 70, no. 2 (1992): 57-69.
41. Taguchi, G., and D. Clausing. "Robust Quality." Harvard Business Review 64, no. 4 (1983): 65-75.
42. Walker, T. "Creating Total Quality Improvement that Lasts." National Productivity Review 11, no. 4 (1992): 473-478.
43. Waller, M. A., S. L. Ahire, and D. Y. Golhar. "Make-to-Inventory Versus Make-to-Order: Quality Management, Scrap and Rework." Working paper, University of Arkansas, March 1995.