Impact of video-mediated communication on simulated service encounters

Interacting with Computers

Volumn 8, Issue 2, 1996, Pages 193-206

  Anderson, Anne H ^a   Newlands, Alison ^a   Mullin, Jim ^a   Fleming, Anne Marie ^a   Doherty Sneddon, Gwyneth ^a   Van Der Velden, Jeroen ^b  

^a UNIVERSITY OF GLASGOW   (United Kingdom)

^b DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Computer supported cooperative work; Dialogue analysis; Video mediated communication

Indexed keywords

COMMUNICATION; COMPUTER NETWORKS; COMPUTER SIMULATION; DECISION MAKING; PROBLEM SOLVING; SPEECH TRANSMISSION; TELECONFERENCING; VISUAL COMMUNICATION;

COMPUTER SUPPORTED COOPERATIVE WORK; DIALOGUE ANALYSIS; VIDEO MEDIATED COMMUNICATION;

HUMAN COMPUTER INTERACTION;

EID: 0030174051     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/0953-5438(96)01025-9     Document Type: Article

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