Customer perceptions of agency risk communication

Risk Analysis

Volumn 16, Issue 2, 1996, Pages 177-184

  Fisher, Ann ^a   Chen, Ya Chin ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

baseline data; customer survey; evaluation; Risk communication

Indexed keywords

HEALTH CARE; HEALTH RISKS; SOCIETIES AND INSTITUTIONS; SURVEYS; TECHNICAL PRESENTATIONS;

CUSTOMER PERCEPTIONS; RISK COMMUNICATION ACTIVITIES; RISK COMMUNICATION EFFECTIVENESS;

RISK PERCEPTION;

ARTICLE; ENVIRONMENTAL EXPOSURE; HEALTH SURVEY; INTERPERSONAL COMMUNICATION; PATIENT INFORMATION; PATIENT SATISFACTION; RISK ASSESSMENT; RISK FACTOR; RISK MANAGEMENT;

EID: 0030130658     PISSN: 02724332     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1539-6924.1996.tb01447.x     Document Type: Article

References (15)

1. V. Covello, A. Fisher, and E. B. Arkin, "Evaluation and Effective Risk Communication: Introduction," in A. Fisher, M. Pavlova, and V. Covello (eds.), Evaluation and Effective Risk Communication Workshop Proceedings, EPA/600/9-90-054 (Interagency Task Force on Environmental Cancer and Heart and Lung Disease, Washington, D.C., 1991); pp xi-xvii.
2. "Proceedings of 'Addressing Agencies' Risk Communication Needs: A Symposium to Discuss Next Steps," Risk Analysis 15(2), 115-180 (April 1995).
3. U.S. Department of Health and Human Services, Case Studies of Applied Evaluation for Health Risk Communication: Workshop Proceedings (June 9, 1994).
4. Animal and Plant Health Inspection Service, Strategic Plan: Meeting Producer and Public Needs (Washington, D.C., 1989).
5. Animal and Plant Health Inspection Service, "Enhancing Credibility and Delivery of APHIS Programs Through Risk Communication" (Special Report to the Administrator and APHIS Management Team, Washington, D.C., May 1991).
6. Science Advisory Board. Reducing Risk: Setting Priorities and Strategies for Environmental Protection, SAB-EC-90-021 (U.S. Environmental Protection Agency, Washington, D.C., 1990).
7. National Research Council, Improving Risk Communication, (National Academy Press, Washington, D.C., 1989).
8. Environmental Health Policy Committee, Subcommittee on Risk Communication and Education, Recommendation to Improve Health Risk Communication: A Report on Case Studies in Health Risk Communication (U.S. Department of Health and Human Service, Public Health Service, November 1994).
9. A. Fisher, "Risk Communication Challenges," Risk Analysis 11(2), 173-179 (June 1991).
10. B Fischhoff, "Acceptable Risk: A Conceptual Proposal," Risk: Health, Safety & Environment 5(1), 1-28 (Winter 1994).
11. S. Jasanoff, "Bridging the Two Cultures of Risk Analysis," Risk Analysis 13(2), 123-129 (April 1993).
12. A. Fisher, A. Chitose, and P. S. Gipson, "One Agency's Use of Risk Assessment and Risk Communication," Risk Analysis 14(2), 207-212 (April 1994).
13. Federal Register 58(176), 48257-48258 (September 14, 1993).
14. D. A. Dillman, Mail and Telephone Surveys: The Total Design Method (Wiley, New York, 1978).
15. V. K. Smith, W. H. Desvousges, A. Fisher, and F. R. Johnson, Communicating Radon Risk Effectively: A Mid-Course Evaluation (U.S. Environmental Protection Agency, Washington, D.C., EPA-230-07-87-029, July 1987).