메뉴 건너뛰기




Volumn 8, Issue 2, 1996, Pages 175-185

Patient satisfaction on a medical day ward: A comparison of nurse-led and physician-led services

Author keywords

Day medicine; Nursing care; Nursing research; Patient satisfaction; Quality of health care

Indexed keywords

ADMINISTRATIVE PERSONNEL; ADULT; AGED; ARTICLE; COMPARATIVE STUDY; DAY CARE; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; MALE; MIDDLE AGED; NURSE ADMINISTRATOR; NURSE PATIENT RELATIONSHIP; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; SOCIAL ENVIRONMENT; STANDARD; STATISTICS; UNITED KINGDOM;

EID: 0030117716     PISSN: 13534505     EISSN: None     Source Type: Journal    
DOI: 10.1093/intqhc/8.2.175     Document Type: Article
Times cited : (5)

References (41)
  • 3
    • 0004270387 scopus 로고
    • Secretaries of State for Health, Wales, Northern Ireland and Scotland, HMSO, London
    • Secretaries of State for Health, Wales, Northern Ireland and Scotland, Working for patients. HMSO, London, 1989.
    • (1989) Working for Patients
  • 4
    • 85142813805 scopus 로고
    • Satisfaction with health care
    • Fitzpatrick R M (Ed), Tavistock Publications, London
    • Fitzpatrick R M, Satisfaction with health care. In: The experience of illness, Fitzpatrick R M (Ed), p. 154. Tavistock Publications, London, 1984.
    • (1984) The Experience of Illness , pp. 154
    • Fitzpatrick, R.M.1
  • 6
    • 0027116766 scopus 로고
    • A quality system for oncology nursing
    • Devitt P, A quality system for oncology nursing. Nurs Stand 6(38): 35, 1992.
    • (1992) Nurs Stand , vol.6 , Issue.38 , pp. 35
    • Devitt, P.1
  • 7
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • Cleary P D and McNeil B J, Patient satisfaction as an indicator of quality care. In quiry 25:25, 1988.
    • (1988) In Quiry , vol.25 , pp. 25
    • Cleary, P.D.1    McNeil, B.J.2
  • 8
    • 0025033912 scopus 로고
    • Patient satisfaction surveys: An opportunity for total quality management
    • Nelson C, Patient satisfaction surveys: an opportunity for total quality management. Hosp Health Serv Admin 35: 409, 1990.
    • (1990) Hosp Health Serv Admin , vol.35 , pp. 409
    • Nelson, C.1
  • 9
    • 0018075265 scopus 로고
    • Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
    • Locker D and Dunt D, Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 12: 283, 1978.
    • (1978) Soc Sci Med , vol.12 , pp. 283
    • Locker, D.1    Dunt, D.2
  • 10
    • 0025118467 scopus 로고
    • Compendium of instruments measuring patient satisfaction with nursing care
    • McDaniel C and Nash J, Compendium of instruments measuring patient satisfaction with nursing care. Qual Rev Bull 16: 182, 1990.
    • (1990) Qual Rev Bull , vol.16 , pp. 182
    • McDaniel, C.1    Nash, J.2
  • 11
    • 0026269859 scopus 로고
    • Outcomes of nursing care: The case of primary nursing
    • Thomas L H and Bond S, Outcomes of nursing care: the case of primary nursing. Int J Nurs Stud 28:291, 1991.
    • (1991) Int J Nurs Stud , vol.28 , pp. 291
    • Thomas, L.H.1    Bond, S.2
  • 13
    • 0026672352 scopus 로고
    • The needs and wishes of outpatients undergoing upper gastrointestinal endoscopy
    • Burtin P, Ruget P, Calès P, Charneau J and Boyer J, The needs and wishes of outpatients undergoing upper gastrointestinal endoscopy. Endoscopy 24: 734, 1992.
    • (1992) Endoscopy , vol.24 , pp. 734
    • Burtin, P.1    Ruget, P.2    Calès, P.3    Charneau, J.4    Boyer, J.5
  • 15
    • 0025940305 scopus 로고
    • Laboratory phlebotomy: College of American Pathologists Q-Probe study of patient satisfaction and complications in 23 783 patients
    • Howanitz P J, Cembrowski G S and Bachner P, Laboratory phlebotomy: College of American Pathologists Q-Probe study of patient satisfaction and complications in 23 783 patients. Arch Pathol Lab Med 115: 867, 1991.
    • (1991) Arch Pathol Lab Med , vol.115 , pp. 867
    • Howanitz, P.J.1    Cembrowski, G.S.2    Bachner, P.3
  • 16
    • 0028233532 scopus 로고
    • Evaluating customer satisfaction with colonoscopy
    • Salmon P, Shah R, Berg S and Williams C, Evaluating customer satisfaction with colonoscopy. Endoscopy 26: 342, 1994.
    • (1994) Endoscopy , vol.26 , pp. 342
    • Salmon, P.1    Shah, R.2    Berg, S.3    Williams, C.4
  • 17
    • 0029076757 scopus 로고
    • Music improves patient comfort level during outpatient bronchoscopy
    • Dubois J M, Bartter T and Pratter M R, Music improves patient comfort level during outpatient bronchoscopy. Chest 108: 129, 1995.
    • (1995) Chest , vol.108 , pp. 129
    • Dubois, J.M.1    Bartter, T.2    Pratter, M.R.3
  • 19
    • 0027946806 scopus 로고
    • Patient satisfaction and postoperative demands on hospital and community services after day surgery
    • Ghosh S and Sallam S, Patient satisfaction and postoperative demands on hospital and community services after day surgery. Br J Surg 81: 1635, 1994.
    • (1994) Br J Surg , vol.81 , pp. 1635
    • Ghosh, S.1    Sallam, S.2
  • 20
    • 0027921960 scopus 로고
    • Patients' views of oral day surgery
    • Greenwood M, Patients' views of oral day surgery. Br Dent J 175:130, 1993.
    • (1993) Br Dent J , vol.175 , pp. 130
    • Greenwood, M.1
  • 21
    • 0024712140 scopus 로고
    • Effects of preadmission preparation on compliance with home care instructions
    • Spicher C M and Yund C, Effects of preadmission preparation on compliance with home care instructions. J Pediatr Nurs 4: 255, 1989.
    • (1989) J Pediatr Nurs , vol.4 , pp. 255
    • Spicher, C.M.1    Yund, C.2
  • 22
    • 0016713599 scopus 로고
    • Development of an instrument to measure patient satisfaction with nurses and nursing care in Primary Care settings
    • Risser N, Development of an instrument to measure patient satisfaction with nurses and nursing care in Primary Care settings. Nurs Res 24: 45, 1975.
    • (1975) Nurs Res , vol.24 , pp. 45
    • Risser, N.1
  • 23
    • 0026269859 scopus 로고
    • Outcomes of nursing care: The case of primary nursing
    • Thomas L H and Bond S, Outcomes of nursing care: the case of primary nursing. Int J Nurs Stud 28:291, 1991.
    • (1991) Int J Nurs Stud , vol.28 , pp. 291
    • Thomas, L.H.1    Bond, S.2
  • 24
    • 0022137917 scopus 로고
    • Quality of Life as a cancer nursing outcome variable
    • Padilla G V and Grant M M, Quality of Life as a cancer nursing outcome variable. Adv Nurs Sci 8: 45, 1985.
    • (1985) Adv Nurs Sci , vol.8 , pp. 45
    • Padilla, G.V.1    Grant, M.M.2
  • 25
    • 0026891830 scopus 로고
    • Measuring patient satisfaction as an outcome of nursing care
    • Megivern K, Halm M A and Jones G, Measuring patient satisfaction as an outcome of nursing care. J Nurs Care Qual 6(4): 9, 1992.
    • (1992) J Nurs Care Qual , vol.6 , Issue.4 , pp. 9
    • Megivern, K.1    Halm, M.A.2    Jones, G.3
  • 26
    • 0026941976 scopus 로고
    • Good nursing practice as perceived by clients: A starting point for the development of professional nursing
    • Åstedt-Kurki P and Häggman-Laitila A, Good nursing practice as perceived by clients: a starting point for the development of professional nursing. J Adv Nurs 17: 1195, 1992.
    • (1992) J Adv Nurs , vol.17 , pp. 1195
    • Åstedt-Kurki, P.1    Häggman-Laitila, A.2
  • 28
    • 0013504861 scopus 로고
    • SPSS Inc., Michigan
    • SPSS 6.1 for Windows. SPSS Inc., Michigan, 1994.
    • (1994) SPSS 6.1 for Windows
  • 30
    • 0025488170 scopus 로고
    • Can patients evaluate the quality of hospital care?
    • Rubin H R, Can patients evaluate the quality of hospital care? Med Care Rev 47: 267, 1990.
    • (1990) Med Care Rev , vol.47 , pp. 267
    • Rubin, H.R.1
  • 31
    • 0025098259 scopus 로고
    • Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients
    • Blanchard C G, Labrecque M S, Ruckdeschel J C and Blanchard E B, Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients. Cancer 65: 186, 1990.
    • (1990) Cancer , vol.65 , pp. 186
    • Blanchard, C.G.1    Labrecque, M.S.2    Ruckdeschel, J.C.3    Blanchard, E.B.4
  • 32
    • 0025867069 scopus 로고
    • Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental, and hospital care settings
    • Williams S J and Calnan M, Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental, and hospital care settings. Soc Sci Med 33: 707, 1991.
    • (1991) Soc Sci Med , vol.33 , pp. 707
    • Williams, S.J.1    Calnan, M.2
  • 33
    • 0027465499 scopus 로고
    • The need for another look at the patient in general practice satisfaction surveys
    • Hopton J L, Howie J G R and Porter M D, The need for another look at the patient in general practice satisfaction surveys. Fam Pract 10: 82, 1993.
    • (1993) Fam Pract , vol.10 , pp. 82
    • Hopton, J.L.1    Howie, J.G.R.2    Porter, M.D.3
  • 34
    • 0025851205 scopus 로고
    • Audit of user satisfaction with the Leicestershire Breast Screening Service; women attending for assessment of abnormal mammograms
    • Smith S, Botha J L, Goosey R and Daintith H, Audit of user satisfaction with the Leicestershire Breast Screening Service; women attending for assessment of abnormal mammograms. J Public Health Med 13: 166, 1991.
    • (1991) J Public Health Med , vol.13 , pp. 166
    • Smith, S.1    Botha, J.L.2    Goosey, R.3    Daintith, H.4
  • 35
    • 0041318761 scopus 로고
    • West Sussex Breast Screening Service, Worthing
    • Gough E, Post-assessment survey. West Sussex Breast Screening Service, Worthing, 1992.
    • (1992) Post-assessment Survey
    • Gough, E.1
  • 36
    • 0001222673 scopus 로고
    • When is a little information a dangerous thing? Coping with stressful life-events by monitoring vs. blunting
    • Levine S and Ursin J (Eds), Plenum Press, New York
    • Miller S M, When is a little information a dangerous thing? Coping with stressful life-events by monitoring vs. blunting. In: Coping and health, Levine S and Ursin J (Eds), p. 145. Plenum Press, New York, 1980.
    • (1980) Coping and Health , pp. 145
    • Miller, S.M.1
  • 37
    • 0023916741 scopus 로고
    • Efficacy of proactive information on self-care in chemotherapy patients
    • Dodd M J, Efficacy of proactive information on self-care in chemotherapy patients. Patient Educ Counseling 11: 215, 1988.
    • (1988) Patient Educ Counseling , vol.11 , pp. 215
    • Dodd, M.J.1
  • 38
    • 0025824519 scopus 로고
    • Information requirements and sedation preferences of patients undergoing endoscopy of the upper gastrointestinal tract
    • Probert C J S, Jayanthi V, Quinn J and Mayberry J F, Information requirements and sedation preferences of patients undergoing endoscopy of the upper gastrointestinal tract. Endoscopy 23: 218, 1991.
    • (1991) Endoscopy , vol.23 , pp. 218
    • Probert, C.J.S.1    Jayanthi, V.2    Quinn, J.3    Mayberry, J.F.4
  • 39
    • 0021062183 scopus 로고
    • Factors influencing inpatient satisfaction with care
    • Doering E, Factors influencing inpatient satisfaction with care. Qual Rev Bull 9: 291, 1983.
    • (1983) Qual Rev Bull , vol.9 , pp. 291
    • Doering, E.1
  • 40
    • 0027670951 scopus 로고
    • A patient survey system to measure quality improvement: Questionnaire reliability and validity
    • Carey R G and Seibert J H, A patient survey system to measure quality improvement: questionnaire reliability and validity. Med Care 31: 834, 1993.
    • (1993) Med Care , vol.31 , pp. 834
    • Carey, R.G.1    Seibert, J.H.2
  • 41
    • 0028779373 scopus 로고
    • The patient's agenda
    • Adair L, The patient's agenda. Nurs Stand 9(9): 20, 1994.
    • (1994) Nurs Stand , vol.9 , Issue.9 , pp. 20
    • Adair, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.