-
3
-
-
0004270387
-
-
Secretaries of State for Health, Wales, Northern Ireland and Scotland, HMSO, London
-
Secretaries of State for Health, Wales, Northern Ireland and Scotland, Working for patients. HMSO, London, 1989.
-
(1989)
Working for Patients
-
-
-
4
-
-
85142813805
-
Satisfaction with health care
-
Fitzpatrick R M (Ed), Tavistock Publications, London
-
Fitzpatrick R M, Satisfaction with health care. In: The experience of illness, Fitzpatrick R M (Ed), p. 154. Tavistock Publications, London, 1984.
-
(1984)
The Experience of Illness
, pp. 154
-
-
Fitzpatrick, R.M.1
-
6
-
-
0027116766
-
A quality system for oncology nursing
-
Devitt P, A quality system for oncology nursing. Nurs Stand 6(38): 35, 1992.
-
(1992)
Nurs Stand
, vol.6
, Issue.38
, pp. 35
-
-
Devitt, P.1
-
7
-
-
0023940015
-
Patient satisfaction as an indicator of quality care
-
Cleary P D and McNeil B J, Patient satisfaction as an indicator of quality care. In quiry 25:25, 1988.
-
(1988)
In Quiry
, vol.25
, pp. 25
-
-
Cleary, P.D.1
McNeil, B.J.2
-
8
-
-
0025033912
-
Patient satisfaction surveys: An opportunity for total quality management
-
Nelson C, Patient satisfaction surveys: an opportunity for total quality management. Hosp Health Serv Admin 35: 409, 1990.
-
(1990)
Hosp Health Serv Admin
, vol.35
, pp. 409
-
-
Nelson, C.1
-
9
-
-
0018075265
-
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
-
Locker D and Dunt D, Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 12: 283, 1978.
-
(1978)
Soc Sci Med
, vol.12
, pp. 283
-
-
Locker, D.1
Dunt, D.2
-
10
-
-
0025118467
-
Compendium of instruments measuring patient satisfaction with nursing care
-
McDaniel C and Nash J, Compendium of instruments measuring patient satisfaction with nursing care. Qual Rev Bull 16: 182, 1990.
-
(1990)
Qual Rev Bull
, vol.16
, pp. 182
-
-
McDaniel, C.1
Nash, J.2
-
11
-
-
0026269859
-
Outcomes of nursing care: The case of primary nursing
-
Thomas L H and Bond S, Outcomes of nursing care: the case of primary nursing. Int J Nurs Stud 28:291, 1991.
-
(1991)
Int J Nurs Stud
, vol.28
, pp. 291
-
-
Thomas, L.H.1
Bond, S.2
-
12
-
-
0028032644
-
Managing expectations between patient and nurse
-
Nash M G, Blackwood D, Boone E B, Klar R, Lewis E, MacInnis K, McKay J, Okress J, Richer S and Tannas C, Managing expectations between patient and nurse. J Nurs Adm 24: 49, 1994.
-
(1994)
J Nurs Adm
, vol.24
, pp. 49
-
-
Nash, M.G.1
Blackwood, D.2
Boone, E.B.3
Klar, R.4
Lewis, E.5
MacInnis, K.6
McKay, J.7
Okress, J.8
Richer, S.9
Tannas, C.10
-
13
-
-
0026672352
-
The needs and wishes of outpatients undergoing upper gastrointestinal endoscopy
-
Burtin P, Ruget P, Calès P, Charneau J and Boyer J, The needs and wishes of outpatients undergoing upper gastrointestinal endoscopy. Endoscopy 24: 734, 1992.
-
(1992)
Endoscopy
, vol.24
, pp. 734
-
-
Burtin, P.1
Ruget, P.2
Calès, P.3
Charneau, J.4
Boyer, J.5
-
15
-
-
0025940305
-
Laboratory phlebotomy: College of American Pathologists Q-Probe study of patient satisfaction and complications in 23 783 patients
-
Howanitz P J, Cembrowski G S and Bachner P, Laboratory phlebotomy: College of American Pathologists Q-Probe study of patient satisfaction and complications in 23 783 patients. Arch Pathol Lab Med 115: 867, 1991.
-
(1991)
Arch Pathol Lab Med
, vol.115
, pp. 867
-
-
Howanitz, P.J.1
Cembrowski, G.S.2
Bachner, P.3
-
16
-
-
0028233532
-
Evaluating customer satisfaction with colonoscopy
-
Salmon P, Shah R, Berg S and Williams C, Evaluating customer satisfaction with colonoscopy. Endoscopy 26: 342, 1994.
-
(1994)
Endoscopy
, vol.26
, pp. 342
-
-
Salmon, P.1
Shah, R.2
Berg, S.3
Williams, C.4
-
17
-
-
0029076757
-
Music improves patient comfort level during outpatient bronchoscopy
-
Dubois J M, Bartter T and Pratter M R, Music improves patient comfort level during outpatient bronchoscopy. Chest 108: 129, 1995.
-
(1995)
Chest
, vol.108
, pp. 129
-
-
Dubois, J.M.1
Bartter, T.2
Pratter, M.R.3
-
19
-
-
0027946806
-
Patient satisfaction and postoperative demands on hospital and community services after day surgery
-
Ghosh S and Sallam S, Patient satisfaction and postoperative demands on hospital and community services after day surgery. Br J Surg 81: 1635, 1994.
-
(1994)
Br J Surg
, vol.81
, pp. 1635
-
-
Ghosh, S.1
Sallam, S.2
-
20
-
-
0027921960
-
Patients' views of oral day surgery
-
Greenwood M, Patients' views of oral day surgery. Br Dent J 175:130, 1993.
-
(1993)
Br Dent J
, vol.175
, pp. 130
-
-
Greenwood, M.1
-
21
-
-
0024712140
-
Effects of preadmission preparation on compliance with home care instructions
-
Spicher C M and Yund C, Effects of preadmission preparation on compliance with home care instructions. J Pediatr Nurs 4: 255, 1989.
-
(1989)
J Pediatr Nurs
, vol.4
, pp. 255
-
-
Spicher, C.M.1
Yund, C.2
-
22
-
-
0016713599
-
Development of an instrument to measure patient satisfaction with nurses and nursing care in Primary Care settings
-
Risser N, Development of an instrument to measure patient satisfaction with nurses and nursing care in Primary Care settings. Nurs Res 24: 45, 1975.
-
(1975)
Nurs Res
, vol.24
, pp. 45
-
-
Risser, N.1
-
23
-
-
0026269859
-
Outcomes of nursing care: The case of primary nursing
-
Thomas L H and Bond S, Outcomes of nursing care: the case of primary nursing. Int J Nurs Stud 28:291, 1991.
-
(1991)
Int J Nurs Stud
, vol.28
, pp. 291
-
-
Thomas, L.H.1
Bond, S.2
-
24
-
-
0022137917
-
Quality of Life as a cancer nursing outcome variable
-
Padilla G V and Grant M M, Quality of Life as a cancer nursing outcome variable. Adv Nurs Sci 8: 45, 1985.
-
(1985)
Adv Nurs Sci
, vol.8
, pp. 45
-
-
Padilla, G.V.1
Grant, M.M.2
-
25
-
-
0026891830
-
Measuring patient satisfaction as an outcome of nursing care
-
Megivern K, Halm M A and Jones G, Measuring patient satisfaction as an outcome of nursing care. J Nurs Care Qual 6(4): 9, 1992.
-
(1992)
J Nurs Care Qual
, vol.6
, Issue.4
, pp. 9
-
-
Megivern, K.1
Halm, M.A.2
Jones, G.3
-
26
-
-
0026941976
-
Good nursing practice as perceived by clients: A starting point for the development of professional nursing
-
Åstedt-Kurki P and Häggman-Laitila A, Good nursing practice as perceived by clients: a starting point for the development of professional nursing. J Adv Nurs 17: 1195, 1992.
-
(1992)
J Adv Nurs
, vol.17
, pp. 1195
-
-
Åstedt-Kurki, P.1
Häggman-Laitila, A.2
-
28
-
-
0013504861
-
-
SPSS Inc., Michigan
-
SPSS 6.1 for Windows. SPSS Inc., Michigan, 1994.
-
(1994)
SPSS 6.1 for Windows
-
-
-
30
-
-
0025488170
-
Can patients evaluate the quality of hospital care?
-
Rubin H R, Can patients evaluate the quality of hospital care? Med Care Rev 47: 267, 1990.
-
(1990)
Med Care Rev
, vol.47
, pp. 267
-
-
Rubin, H.R.1
-
31
-
-
0025098259
-
Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients
-
Blanchard C G, Labrecque M S, Ruckdeschel J C and Blanchard E B, Physician behaviors, patient perceptions, and patient characteristics as predictors of satisfaction of hospitalized adult cancer patients. Cancer 65: 186, 1990.
-
(1990)
Cancer
, vol.65
, pp. 186
-
-
Blanchard, C.G.1
Labrecque, M.S.2
Ruckdeschel, J.C.3
Blanchard, E.B.4
-
32
-
-
0025867069
-
Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental, and hospital care settings
-
Williams S J and Calnan M, Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental, and hospital care settings. Soc Sci Med 33: 707, 1991.
-
(1991)
Soc Sci Med
, vol.33
, pp. 707
-
-
Williams, S.J.1
Calnan, M.2
-
33
-
-
0027465499
-
The need for another look at the patient in general practice satisfaction surveys
-
Hopton J L, Howie J G R and Porter M D, The need for another look at the patient in general practice satisfaction surveys. Fam Pract 10: 82, 1993.
-
(1993)
Fam Pract
, vol.10
, pp. 82
-
-
Hopton, J.L.1
Howie, J.G.R.2
Porter, M.D.3
-
34
-
-
0025851205
-
Audit of user satisfaction with the Leicestershire Breast Screening Service; women attending for assessment of abnormal mammograms
-
Smith S, Botha J L, Goosey R and Daintith H, Audit of user satisfaction with the Leicestershire Breast Screening Service; women attending for assessment of abnormal mammograms. J Public Health Med 13: 166, 1991.
-
(1991)
J Public Health Med
, vol.13
, pp. 166
-
-
Smith, S.1
Botha, J.L.2
Goosey, R.3
Daintith, H.4
-
35
-
-
0041318761
-
-
West Sussex Breast Screening Service, Worthing
-
Gough E, Post-assessment survey. West Sussex Breast Screening Service, Worthing, 1992.
-
(1992)
Post-assessment Survey
-
-
Gough, E.1
-
36
-
-
0001222673
-
When is a little information a dangerous thing? Coping with stressful life-events by monitoring vs. blunting
-
Levine S and Ursin J (Eds), Plenum Press, New York
-
Miller S M, When is a little information a dangerous thing? Coping with stressful life-events by monitoring vs. blunting. In: Coping and health, Levine S and Ursin J (Eds), p. 145. Plenum Press, New York, 1980.
-
(1980)
Coping and Health
, pp. 145
-
-
Miller, S.M.1
-
37
-
-
0023916741
-
Efficacy of proactive information on self-care in chemotherapy patients
-
Dodd M J, Efficacy of proactive information on self-care in chemotherapy patients. Patient Educ Counseling 11: 215, 1988.
-
(1988)
Patient Educ Counseling
, vol.11
, pp. 215
-
-
Dodd, M.J.1
-
38
-
-
0025824519
-
Information requirements and sedation preferences of patients undergoing endoscopy of the upper gastrointestinal tract
-
Probert C J S, Jayanthi V, Quinn J and Mayberry J F, Information requirements and sedation preferences of patients undergoing endoscopy of the upper gastrointestinal tract. Endoscopy 23: 218, 1991.
-
(1991)
Endoscopy
, vol.23
, pp. 218
-
-
Probert, C.J.S.1
Jayanthi, V.2
Quinn, J.3
Mayberry, J.F.4
-
39
-
-
0021062183
-
Factors influencing inpatient satisfaction with care
-
Doering E, Factors influencing inpatient satisfaction with care. Qual Rev Bull 9: 291, 1983.
-
(1983)
Qual Rev Bull
, vol.9
, pp. 291
-
-
Doering, E.1
-
40
-
-
0027670951
-
A patient survey system to measure quality improvement: Questionnaire reliability and validity
-
Carey R G and Seibert J H, A patient survey system to measure quality improvement: questionnaire reliability and validity. Med Care 31: 834, 1993.
-
(1993)
Med Care
, vol.31
, pp. 834
-
-
Carey, R.G.1
Seibert, J.H.2
-
41
-
-
0028779373
-
The patient's agenda
-
Adair L, The patient's agenda. Nurs Stand 9(9): 20, 1994.
-
(1994)
Nurs Stand
, vol.9
, Issue.9
, pp. 20
-
-
Adair, L.1
|