Competing on the eight dimensions of quality

IEEE Engineering Management Review

Volumn 24, Issue 1, 1996, Pages 15-23

  Garvin, David A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; INDUSTRIAL MANAGEMENT; INTERNATIONAL TRADE; MARKETING; PRODUCTION CONTROL;

QUALITY MANAGEMENT; RELIABILITY ENGINEERING;

QUALITY CONTROL;

EID: 0030108476     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. James E. Halpin, Zero Defects, New York: McGraw-Hill, 1966, p. 15.
2. This framework first appeared, in a preliminary form, in my article "What Does 'Product Quality' Really Mean?" Sloan Management Review, Fall 1984.
3. Roger B. Yepsen, Jr., ed., The Durability Factor, Emmaus, Penn.: Rodale Press, 1982, p. 190.
4. TARP, Consumer Complaint Handling in America: Final Report, Springfield, Va.: National Technical Information Service, U.S. Department of Commerce, 1979.
5. P. Greg Bonnet and Richard Nelson, "Product Attributes and Perceived Quality: Foods," in Perceived Quality, ed. Jacob Jacoby and Jerry C. Olson, Lexington, Mass.: Lexington Books, D.C. Heath, 1985, p. 71.
6. Consumer Network Inc., Brand Quality Perceptions, Philadelphia: Consumer Network, August 1983, pp. 17 and 50-51.