A note on quality: The views of Deming, Juran, and Crosby

IEEE Engineering Management Review

Volumn 24, Issue 1, 1996, Pages 6-14

  March, Artemis ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; INDUSTRIAL MANAGEMENT; PERSONNEL TRAINING; QUALITY CONTROL; STRATEGIC PLANNING;

QUALITY MANAGEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0030106933     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (10)

1. W. Edwards Deming, Quality, Productivity, and Competitive Position (Cambridge, MA: Massachusetts Institute of Technology', Center for Advanced Engineering Study, 1982).p.i.
2. Jeremy Main, "The Curmudgeon Who Talks Tough on Quality," Fortune, June 25, 1984, p. ∼22.
3. Deming, Quality, p. ii.
4. Ibid., p.1.
5. Deming, Quality, p. 116.
6. Main, "The Curmudgeon Who Talks Tough on Quality," p. 122.
7. The key parameters of fitness for use, as well as their dimensions, vary somewhat in Juran's writings over a 35-year period. Their comprehensiveness and their spanning the entire product life cycle, however, are constants. The present discussion draws most heavily on Joseph M. Juran and Frank M. Cryna, Jr., Quality Planning and Analysis (New York: McCraw-Hill, 1980).
8. Juran and Gryna, Planning, p. 13.
9. This description of the control sequence is based on Joseph M. Juran, Managerial Breakthrough (New York: McGraw-Hill, 1964), pp. 183-187
10. Philip B. Crosby, Quality Is Free (New York: McGraw-Hill, 1979).