-
2
-
-
0002188231
-
What corporate America wants in entry-level accountants
-
A Joint IMA/FEI Position Statement on the Results of the Survey. (1994). What corporate America wants in entry-level accountants. Management Accounting, p. 25.
-
(1994)
Management Accounting
, pp. 25
-
-
-
3
-
-
0003600487
-
-
Washington, DC: American Psychiatric Association
-
American Educational Research Association [AERA], American Psychological Association [APA], & National Council on Measurement in Education [NCME]. (1985). Standards for educational and psychological testing. Washington, DC: American Psychiatric Association.
-
(1985)
Standards for Educational and Psychological Testing
-
-
-
5
-
-
33746796961
-
An empirical assessment of the SERVQUAL scale
-
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24, 253-268.
-
(1992)
Journal of Business Research
, vol.24
, pp. 253-268
-
-
Babakus, E.1
Boller, G.W.2
-
6
-
-
0026582543
-
Adapting the SERVQUAL scale to hospital services: An empirical investigation
-
Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Service Research, 26, 767-780.
-
(1992)
Health Service Research
, vol.26
, pp. 767-780
-
-
Babakus, E.1
Mangold, W.G.2
-
7
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions. Journal of Retailing, 66, 33-55.
-
(1990)
Journal of Retailing
, vol.66
, pp. 33-55
-
-
Carman, J.M.1
-
9
-
-
0007744069
-
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
Cronin, J. J. Jr, & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58, 125-131.
-
(1994)
Journal of Marketing
, vol.58
, pp. 125-131
-
-
Cronin J.J., Jr.1
Taylor, S.A.2
-
10
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J. J. Jr, & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56, 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin J.J., Jr.1
Taylor, S.A.2
-
15
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
16
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
17
-
-
0001261094
-
Refinement and reassessment of the SERVQUAL scale
-
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing. 67, 420-450.
-
(1991)
Journal of Retailing
, vol.67
, pp. 420-450
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
18
-
-
3242660262
-
Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research
-
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: Implications for further research. Journal of Marketing, 58, 111-124.
-
(1994)
Journal of Marketing
, vol.58
, pp. 111-124
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
19
-
-
0742319505
-
Caution in the use of difference scores in consumer research
-
Peter, J. P., Churchill, G. A. Jr, & Brown, T. J. (1993). Caution in the use of difference scores in consumer research. Journal of Consumer Research, 19, 655-662.
-
(1993)
Journal of Consumer Research
, vol.19
, pp. 655-662
-
-
Peter, J.P.1
Churchill G.A., Jr.2
Brown, T.J.3
-
20
-
-
0025652050
-
Exploring perceptions of hospital operations by a modified SERVQUAL approach
-
Reidenbach, R. E., & Sandifer-Smallwood, B. (1990). Exploring perceptions of hospital operations by a modified SERVQUAL approach. Journal of Health Care Marketing, 10, 47-55.
-
(1990)
Journal of Health Care Marketing
, vol.10
, pp. 47-55
-
-
Reidenbach, R.E.1
Sandifer-Smallwood, B.2
-
21
-
-
0002188231
-
What corporate America wants in entry-level accountants
-
Siegel, G., & Sorenson, J. E. (1994a). What corporate America wants in entry-level accountants. Management Accounting, 26-31.
-
(1994)
Management Accounting
, pp. 26-31
-
-
Siegel, G.1
Sorenson, J.E.2
-
23
-
-
17244375174
-
Expectations, perfomance evaluation, and consumers' perceptions of quality
-
Teas, R. K. (1993). Expectations, perfomance evaluation, and consumers' perceptions of quality. Journal of Marketing, 57, 18-34.
-
(1993)
Journal of Marketing
, vol.57
, pp. 18-34
-
-
Teas, R.K.1
|