The ORION Project: Staged Business Process Reengineering at FedEx

Communications of the ACM

Volumn 39, Issue 2, 1996, Pages 99-107

  Candler, James W ^a,c   Palvia, Prashant C ^b   Thompson, Jane D ^a,c   Zeltmann, Steven M ^b  

^a Federal Express Corporation

^b UNIVERSITY OF MEMPHIS   (United States)

^c Federal Express   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SYSTEMS; DATA HANDLING; DATA TRANSFER; DATABASE SYSTEMS; IMAGING SYSTEMS; INFORMATION RETRIEVAL SYSTEMS; INFORMATION TECHNOLOGY; INTERFACES (COMPUTER); OPTICAL DISK STORAGE; PROCESS ENGINEERING; PROJECT MANAGEMENT;

DATA INTERSYSTEM TRANSFER; FUNCTIONALITY; INTEGRATED IMAGING SYSTEMS; PROCESS REENGINEERING; TECHNICAL INNOVATION;

ADMINISTRATIVE DATA PROCESSING;

EID: 0030083694     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/230798.230810     Document Type: Article

References (20)

1. Booker, E. Work flow emerges as imaging trend. Computerworld 26, 27 (July 6, 1992), 50.
2. Boynton, A.C., Jacobs, G.C., and Zmud, R.W. Whose responsibility is IT management? Sloan Manage. Rev. 33, 4 (Summer 1992), 32-38.
3. Davenport, T.H. Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press, Cambridge, Mass., 1993.
4. Davenport, T.H. and Short, J. The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Manage. Rev. 31, 4 (Summer 1990), 11-27.
5. Davenport, T.H. and Stoddard, D.B. Reengineering: Business change of Mythic Proportions? MIS Q 18, 2 (June 1994), 121-127.
6. Davis, G., and Hamilton, S. Managing Information: How Information Systems Impact Organization Strategy. Business One Irwin, Homewood, Ill., 1993.
7. Guha, H., Kettinger, W.J., and Teng, J.T.G. Business process reengineering: Building a comprehensive methodology. Info. Sys. Manage. 10, 3 (Summer 1993), 13-22.
8. Hammer, M. Reengineering work: Don't automate, obliterate. Harvard Bus. Rev. 68, 4 (July/August 1990), 104-112.
9. Hammer, M. and Champy, J. Reengineering the Corporation. Harper Business, New York, 1993.
10. Keen, P.G.W. Information technology and organizational advantage. In P. Gray, W. King, E. McLean, and H. Watson, Eds., Management of Information Systems, Dryden Press, Hinsdale, Ill., 1989.
11. Mann, J. An image of document management. Datamation 37, 3 (November 15, 1991), 81-82.
12. Napolitano, C.M., and McNamara, T.J. Six steps to developing an imaging strategy that reflects corporate strategy. Chief Information Officer J. 4, 3 (Winter 1992), 33-37.
13. Palvia, P., Perkins, J.A., and Zeltmann, S.M. The PRISM system: A key to organizational effectiveness at Federal Express Corporation. MIS Q. 17 (September 1992), 277-292.
14. Rainer, R.K. Jr., Carr, H.H., Snyder, C.A., and Deneen, G. Image processing systems: Users put benefits - and costs - in focus. Info. Sys. Manage. 9, 3 (Summer 1992), 30-37.
15. Rockart, J.F. The line takes the leadership - IS management in a wired society. Sloan Manage. Rev. (Summer 1988), 57-64.
16. Schnitt, D.L. Reengineering the organization using information technology. J. Sys. Manage. 44, 1 (Jan. 1993), 14-42.
17. Slater, D. IS at your service. Computerworld 26, 3 (January 20, 1992), 71-73.
18. Sviokla, J.J. DuPont's Artificial Intelligence Implementation Strategy: Teaching Note. Harvard Business School Press, May 1990.
19. Tornatzky, L.G., et al. The Process of Technological Innovation: Reviewing the Literature. National Science Foundation, May 1983.
20. Watson, H.J., Rainer, R.K., and Koh, C.E. Executive information systems: A framework for development and a survey of current practices. MIS Q. 15, 1 (Mar. 1991), 13-30.