-
4
-
-
0023759343
-
Towards a conceptual framework of lay evaluation of health care
-
Calnan M. (1988) Towards a conceptual framework of lay evaluation of health care. Social Science and Medicine 27(9), 927-33.
-
(1988)
Social Science and Medicine
, vol.27
, Issue.9
, pp. 927-933
-
-
Calnan, M.1
-
5
-
-
0026657479
-
The measurement of patient satisfaction
-
Carr-Hill R.A. (1992) The measurement of patient satisfaction. Journal of Public Health Medicine 14(3), 236-249.
-
(1992)
Journal of Public Health Medicine
, vol.14
, Issue.3
, pp. 236-249
-
-
Carr-Hill, R.A.1
-
7
-
-
0003664557
-
-
HMSO, London
-
The Children Act (1989) HMSO, London.
-
(1989)
The Children Act
-
-
-
8
-
-
0041795698
-
-
College of Health, London
-
College of Health (1994) Consumer Audit Guidelines. College of Health, London.
-
(1994)
Consumer Audit Guidelines
-
-
-
9
-
-
1542484223
-
-
Consumers' Association, London
-
Consumers' Association (1980) Children in Hospital. Consumers' Association, London.
-
(1980)
Children in Hospital
-
-
-
12
-
-
0004188310
-
-
HMSO, London
-
Department of Health (1991b) The Patient's Charter. HMSO, London.
-
(1991)
The Patient's Charter
-
-
-
15
-
-
0004270387
-
-
HMSO, London
-
Department of Health; Scottish Home and Health Department; Welsh Office; Northern Ireland Office (1989) Working for Patients. HMSO, London.
-
(1989)
Working for Patients
-
-
-
16
-
-
0027010439
-
Quality assurance in health care: Consumers' role
-
Donabedian A. (1992) Quality assurance in health care: consumers' role. Quality in Health Care 1, 247-251.
-
(1992)
Quality in Health Care
, vol.1
, pp. 247-251
-
-
Donabedian, A.1
-
17
-
-
0026916457
-
Extending the parental role: Involving parents in paediatric care
-
Evans M. (1992) Extending the parental role: involving parents in paediatric care. Professional Nurse 7(12), 774-776.
-
(1992)
Professional Nurse
, vol.7
, Issue.12
, pp. 774-776
-
-
Evans, M.1
-
18
-
-
0025922516
-
Surveys of patient satisfaction, important general considerations
-
Fitzpatrick R. (1991) Surveys of patient satisfaction, important general considerations. British Medical Journal 302(6781), 887-889.
-
(1991)
British Medical Journal
, vol.302
, Issue.6781
, pp. 887-889
-
-
Fitzpatrick, R.1
-
19
-
-
0023740701
-
What patients like about their care and how often they are asked: A meta-analysis of the satisfaction literature
-
Hall J. & Dornan M. (1988) What patients like about their care and how often they are asked: a meta-analysis of the satisfaction literature. Social Science and Medicine 27(9), 935-939.
-
(1988)
Social Science and Medicine
, vol.27
, Issue.9
, pp. 935-939
-
-
Hall, J.1
Dornan, M.2
-
21
-
-
0024726376
-
The Chief Scientist Reports... the consumer's voice: Learning how to listen
-
Jones L.M. (1989) The Chief Scientist Reports... The consumer's voice: learning how to listen. Health Bulletin 47(5), 258-265.
-
(1989)
Health Bulletin
, vol.47
, Issue.5
, pp. 258-265
-
-
Jones, L.M.1
-
22
-
-
0018075265
-
Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
-
Locker D. & Dunt D. (1978) Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine 12(4a), 283-292.
-
(1978)
Social Science and Medicine
, vol.12
, Issue.4 A
, pp. 283-292
-
-
Locker, D.1
Dunt, D.2
-
25
-
-
0028455544
-
Involving patients in clinical audit
-
Rigge M. (1994) Involving patients in clinical audit. Quality in Health Care 3 (suppl.), 2-5.
-
(1994)
Quality in Health Care
, vol.3
, Issue.SUPPL.
, pp. 2-5
-
-
Rigge, M.1
-
28
-
-
0027013349
-
Changing attitudes towards families of hospitalized children from 1935 to 1975: A case study
-
Young J. (1992) Changing attitudes towards families of hospitalized children from 1935 to 1975: a case study. Journal of Advanced Nursing 17(12), 1422-1429.
-
(1992)
Journal of Advanced Nursing
, vol.17
, Issue.12
, pp. 1422-1429
-
-
Young, J.1
|