Patient Satisfaction in Phlebotomy: A College of American Pathologists' Q-Probes Study

Laboratory Medicine

Volumn 27, Issue 3, 1996, Pages 188-192

  Dale, Jane C ^a   Howanitz, Peter J ^b  

^a MAYO CLINIC   (United States)

^b UCLA MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; CLINICAL LABORATORY; FEMALE; GOOD LABORATORY PRACTICE; HUMAN; LABORATORY PERSONNEL; MAJOR CLINICAL STUDY; MALE; OUTPATIENT; PATIENT SATISFACTION; PHLEBOTOMY; QUALITY CONTROL; VEIN PUNCTURE;

EID: 0029928048     PISSN: 00075027     EISSN: None     Source Type: Journal    
DOI: 10.1093/labmed/27.3.188     Document Type: Article

References (8)

1. Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Accreditation Manual for Hospital Standards. Oakbrook Terrace, Ill: JCAHO; 1996:39.
2. Howanitz PJ, Howanitz JH, Wenzel RP, eds. The Clinical Laboratory: Assessing Quality Healthcare Perspectives for Clinicians. Baltimore, Md: Williams and Wilkins; 1992:464-488.
3. Howanitz PJ, Cembrowski GS, Bachner P. Laboratory phlebotomy: a College of American Pathologists Q-Probes study of patient satisfaction and complications in 23,783 patients. Arch Pathol Lab Med. 1991;115:867-872.
4. Howanitz PJ, Schifman RB. Inpatient phlebotomy practices: a College of American Pathologists Q-Probes quality improvement study of 2,351,643 phlebotomy requests. Arch Pathol Lab Med. 1994;118:601-605.
5. Press I, Ganey RF, Malone MP. Patient satisfaction: where does it fit in the quality picture? Trustee. 1992;45:8-10, 21.
6. Hall JA, Dornan MC. What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Soc Sci Med. 1988;27:935-939.
7. Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25-36.
8. Press I, Ganey RF, Malone MP. Satisfied patients can spell financial well-being. Healthcare Financial Management. 1991;45:34-42.