Improving organizational performance: An introduction to the 1995 Joint Commission on Accreditation of Healthcare Organizations Standard

Cancer Practice

Volumn 4, Issue 2, 1996, Pages 88-95

  Kelvin, Joanne Frankel ^a   Houston, Karen ^b  

^a MEMORIAL SLOAN KETTERING CANCER CENTER   (United States)

^b ALBANY MEDICAL CENTER   (United States)

Author keywords

Joint Commission on Accreditation of Healthcare Organizations; outcome assessment (healthcare); process assessment (healthcare); total quality management

Indexed keywords

ACCREDITATION; ARTICLE; HEALTH CARE ORGANIZATION; PERFORMANCE; UNITED STATES;

ACCREDITATION; HUMANS; JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS; NEOPLASMS; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); TOTAL QUALITY MANAGEMENT;

EID: 0029875868     PISSN: 10654704     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (9)

1. Joint Commission on Accreditation of Healthcare Organizations. The Measurement Mandate: On the Road to Performance Improvement in Healthcare. Oakbrook Terrace, Illinois: JCAHO, 1993.
2. Joint Commission on Accreditation of Healthcare Organizations. 1995 Comprehensive Accreditation Manual for Hospitals. Oakbrook Terrace, Illinois: JCAHO, 1994.
3. Deming WE. Out of Crisis. Cambridge, Massachusetts: MIT Center for Advanced Engineering Study, 1986.
4. Juran JM. Juran on Leadership for Quality. New York: The Free Press, 1989.
5. Crosby PB. Let's Talk Quality. New York: McGraw Hill, 1989.
6. Schroeder P. Improving Quality and Performance: Concepts, Programs, and Techniques. St. Louis: Mosby Year Book, 1994.
7. Keill P, Johnson T. Optimizing performance through process improvement. Journal of Nursing Care Quality 1994;9:1-9.
8. Schottes P. The Team Handbook. Madison, Wisconsin: Joiner Associates, 1988.
9. Amsden D, Butler H, Amsden R. SPC Simplified for Services: Practical Tools for Continuous Quality Improvement. White Plains, New York: Quality Resources, 1991.