Patient satisfaction in a forensic unit

Journal of Mental Health

Volumn 5, Issue 4, 1996, Pages 369-378

  Morrison, Paul ^a   Burnard, Philip ^b   Philips, Ceri ^c  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b CARDIFF UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF GLAMORGAN   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; BOREDOM; CLINICAL ARTICLE; FORENSIC PSYCHIATRY; HEALTH CARE; HUMAN; NOISE; PATIENT SATISFACTION;

EID: 0029852272     PISSN: 09638237     EISSN: None     Source Type: Journal    
DOI: 10.1080/09638239619284     Document Type: Article

References (35)

1. Aharony, L. & Strasser, S. (1993) Patient satisfaction: what we know about and what we still need to explore. Medical Care Review, 50, 49-79.
2. Beech, P. & Norman, I.J. (1995) Patients' perceptions of the quality of psychiatric nursing care: findings from a small-scale descriptive study. Journal of Clinical Nursing, 4, 117-123.
3. Berg, B.L. (1989) Qualitative research methods for the social sciences. New York , Allyn and Bacon.
4. Bruster, S., Jarman, B., Bosanquet, N., Weston, D., Erens, R. & Delbanco, T.L. (1994) National survey of hospital patients. British Medical Journal, 309, 1542-1546.
5. Burrow, S. (1993) An outline of the forensic nursing role. British Journal of Nursing, 2, 899-904.
6. Butterworth, T. (1994) Working in partnership: report of the mental health nursing review team. London, Department of Health.
7. Cox, M. (1978) Structuring the therapeutic process. London, Pergamon.
8. Fitzpatrick, R. Bury, M., Frank, A. & Donnelly, T. (1987) Problems in the assessment of outcome in a back pain clinic. International Rehabilitation Studies, 9, 161-165.
9. Fitzpatrick, R. (1991) Surveys of patient satisfaction: 1 - important general considerations. British Medical Journal, 302, 887-889.
10. Fitzpatrick, R., Hopkin, A. & Harvard-Watts, O. (1983) Social dimensions of healing: a longitudinal study of outcomes of medical management of headaches. Social Science in Medicine. 17, 501 -510.
11. Flood, C., Magunda, W., Kesse, E. & Howells, K. (1994) Patient satisfaction within a medium secure unit, Unpublished Report, Reaside Clinic, Birmingham.
12. Gould, E. & Glick, I.D. (1976) Patient-staff judgements of treatment programme helpfulness on a psychiatric ward. British Journal of Medical Psychology, 49, 23-33
13. Hansson, L. (1989) Patient satisfaction with in-patient psychiatric care: a study of a one year population of patients hospitalised in a sectorised care organization. European Archives of Psychiatry and Neurological Sciences, 239, 93-100.
14. Hardy, G. & West M. (1994) Happy talk. Health Service Journal, 1 July, 24-26.
15. HMSO (1991a) The Health of the Nation. London, HMSO.
16. HMSO (1991b) The patients' charter. London, HMSO.
17. HMSO (1992) Report of the committee of inquiry into complaints about Ashworth Hospital. London, HMSO.
18. Holcomb, W.R., Adams, N.A., Ponder, H.M. & Reitz, R. (1989) The development and construct validation of a consumer satisfaction questionnaire for psychiatric in-patients. Evaluation and Program Planning, 12, 189-194.
19. Judge, J. & Solomon, M. (1993) Public Opinion and the National Health Service: patterns and perspectives in consumer satisfaction. Journal of Social Policy, 22, 299-327.
20. Krippendorf, K. (1980) Content analysis: an introduction to its methodology. Beverly Hills, California, Sage.
21. Lebow, J. (1982) Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, 244-259.
22. Mayer, J.E. & Rosenblatt, A. (1974) Clash in perspectives between mental patients and staff. American Journal of Orthopsychiatry, 44, 432-441.
23. Marshall, M. (1994) How should we measure need? Concept and practice in the development of a standardized assessment schedule. Philosophy, Psychology and Psychiatry, 1, 27-36.
24. Morrison, P. & Burnard, P. (1992) Aspects of Forensic Psychiatric Nursing. Aldershot, Avebury.
25. McIntyre, K., Farrell, M. & David, A. (1989) In-patient psychiatric care: the patient's view. British Journal of Medical Psychology, 62, 249-255.
26. Raphael, W. (1974) Just an ordinary patient, London, King's Fund.
27. Raphael, W. & Peers, V. (1972) Psychiatric hospitals viewed by their patients. London, King's Fund.
28. Rogers, A., Pilgrim, D. & Lacey, R. (1993) Experiencing psychiatry: users' view of services. London, Macmillan/MIND.
29. Schumaker, S. A. & Reizenstein, J.E. (1982) Environmental factors affecting in-patient stress in acute care hospitals. In: G.W. Davies (Ed), Environmental Stress. New York, Cambridge University Press.
30. Sharma, T., Carson, G. & Berry, C. (1992) Patient Voices. Health Service Journal, 16 January, 20-21.
31. Shields, P.J., Morrison, P. & Hart, D. (1988) Consumer satisfaction on a psychiatric ward. Journal of Advanced Nursing, 13, 396-400.
32. Sime, J.D. & Sime, D.A. (1979) A therapeutic environment for forensic patients. In: D. Canter & S. Canter (Ed.), Designing for Therapeutic Environments: a review of research. Chichester, Wiley.
33. Strasser, S., Aharony, L. & Greenberger, D. (1993) The patient satisfaction process; moving towards a comprehensive model. Medical Care Review, 50, 219-248.
34. Weinstein, R.M. (1979) Patient attitudes toward mental hospitalization: a review of quantitative research. Journal of Health and Social Behaviour, 20, 237-258.
35. Wykes, T. & Carroll, S. (1993) Patient satisfaction with intensive care psychiatric services: can it be assessed? Journal of Mental Health, 2, 339-347.