메뉴 건너뛰기




Volumn 3, Issue 3, 1996, Pages 231-254

Patients' complaint procedures, in a Scandinavian perspective

(1)  Segest, Erling a,b  

b NONE   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DENMARK; DOCTOR PATIENT RELATION; HUMAN; HUMAN RIGHTS; PATIENT SATISFACTION; SCANDINAVIA;

EID: 0029827348     PISSN: 09290273     EISSN: None     Source Type: Journal    
DOI: 10.1163/157180996X00130     Document Type: Article
Times cited : (5)

References (94)
  • 1
    • 2542641144 scopus 로고
    • A study by Andersen Consulting in co-operation with Burson-Marsteller. London
    • The future of European health care. A study by Andersen Consulting in co-operation with Burson-Marsteller. 1993. London.
    • (1993) The Future of European Health Care
  • 2
    • 0023696006 scopus 로고
    • Patients' dissatisfaction with medical treatment and their reaction
    • Segest E. Patients' dissatisfaction with medical treatment and their reaction. The International Journal of Medicine and Law 1988;7:205-210.
    • (1988) The International Journal of Medicine and Law , vol.7 , pp. 205-210
    • Segest, E.1
  • 3
    • 33750415431 scopus 로고
    • Physicians can also commit faults
    • København, Århus, Odense
    • Segest E. Physicians can also commit faults. Fadl's Forlag. København, Århus, Odense 1993. pp. 17-20.
    • (1993) Fadl's Forlag , pp. 17-20
    • Segest, E.1
  • 4
    • 85035174342 scopus 로고    scopus 로고
    • The Central Administration of the Health Service. (Law No. 397 of 10.6.1987), with later amendment
    • The Central Administration of the Health Service. (Law No. 397 of 10.6.1987), with later amendment.
  • 5
    • 85035179867 scopus 로고    scopus 로고
    • The Medico-Legal Council, governed by Law No. 60 of 25.3.1961, is under the authority of the Ministry of Justice, has the task of supplying medical and pharmaceutical evaluations to the Public Authorities regarding individual person's legal standing
    • The Medico-Legal Council, governed by Law No. 60 of 25.3.1961, is under the authority of the Ministry of Justice, has the task of supplying medical and pharmaceutical evaluations to the Public Authorities regarding individual person's legal standing.
  • 6
    • 85035174445 scopus 로고    scopus 로고
    • Letter from the Disciplinary Board of 7.12.1995
    • Letter from the Disciplinary Board of 7.12.1995.
  • 7
    • 85035173381 scopus 로고    scopus 로고
    • (Law No. 426 of 19.8.1987), with later amendment
    • The Medical Act. (Law No. 426 of 19.8.1987), with later amendment.
    • The Medical Act
  • 8
    • 85035176540 scopus 로고    scopus 로고
    • See no. 7 supra, § 6, section 1
    • See no. 7 supra, § 6, section 1.
  • 9
    • 85035180846 scopus 로고    scopus 로고
    • See no. 7 supra, § 18, section 1
    • See no. 7 supra, § 18, section 1.
  • 10
    • 85035173770 scopus 로고
    • The Medical Act
    • København
    • Nehm J et al. The Medical Act. Djøf Forlag. København 1990.
    • (1990) Djøf Forlag
    • Nehm, J.1
  • 11
    • 13044306991 scopus 로고
    • Patient's complaints. A study of patients' complaints received by the Danish National Board of Health in 1984 and 1985 regarding physicians' conduct
    • København
    • Segest E. Patient's complaints. A study of patients' complaints received by the Danish National Board of Health in 1984 and 1985 regarding physicians' conduct. R v Schatters Forlag. København 1990.
    • (1990) R V Schatters Forlag
    • Segest, E.1
  • 14
    • 0027456289 scopus 로고
    • Patients' complaints. The disciplinary system regarding evaluation of physicians' conduct
    • Segest E. 'Patients' complaints. The disciplinary system regarding evaluation of physicians' conduct.' Medicine, Science and the Law 1993;33:41-46.
    • (1993) Medicine, Science and the Law , vol.33 , pp. 41-46
    • Segest, E.1
  • 15
    • 0025710206 scopus 로고
    • Judgment of alleged malpractice
    • Segest E. 'Judgment of alleged malpractice.' The Lancet 1990;II:444.
    • (1990) The Lancet , vol.2 , pp. 444
    • Segest, E.1
  • 16
    • 0026431232 scopus 로고
    • Adverse outcome after elective cholecystectomy
    • Segest E. 'Adverse outcome after elective cholecystectomy.' Ugeskrift for Lœger 1991;153:668.
    • (1991) Ugeskrift for Lœger , vol.153 , pp. 668
    • Segest, E.1
  • 18
    • 33750399184 scopus 로고
    • Suddenly, admit the justice of the physician's view
    • Ebdrup M. 'Suddenly, admit the justice of the physician's view.' Ugeskrift for Lœger 1995;157:5270-5272.
    • (1995) Ugeskrift for Lœger , vol.157 , pp. 5270-5272
    • Ebdrup, M.1
  • 19
    • 33750394791 scopus 로고
    • Evaluation of Physician's Responsibility in Sweden, Norway and Denmark
    • Segest E. 'Evaluation of Physician's Responsibility in Sweden, Norway and Denmark.' Ugeskrift for Lœger 1987;149:814-816.
    • (1987) Ugeskrift for Lœger , vol.149 , pp. 814-816
    • Segest, E.1
  • 21
    • 33750385766 scopus 로고
    • Patient Insurance Scheme
    • Sølling P. 'Patient Insurance Scheme.' Juristen 1992;74:42-47.
    • (1992) Juristen , vol.74 , pp. 42-47
    • Sølling, P.1
  • 23
    • 85035178464 scopus 로고    scopus 로고
    • Letter from the Director-General, the National Board of Health of 17.6.1988
    • Letter from the Director-General, the National Board of Health of 17.6.1988.
  • 24
    • 33750411364 scopus 로고
    • Patient Insurance Scheme
    • København
    • von Eyben B. Patient Insurance Scheme. G.E.C. Gads Forlag. København 1993.
    • (1993) G.E.C. Gads Forlag
    • Von Eyben, B.1
  • 25
    • 85035172200 scopus 로고    scopus 로고
    • (Law No. 599 of 8.9.1986), with later amendment
    • Compensation Act. (Law No. 599 of 8.9.1986), with later amendment.
    • Compensation Act
  • 26
    • 85035172937 scopus 로고    scopus 로고
    • Letter from the Patient Insurance Association of 12.1.1996
    • Letter from the Patient Insurance Association of 12.1.1996.
  • 27
    • 85035179206 scopus 로고    scopus 로고
    • note
    • The Association considers itself the patient's legal adviser. This is doubtful generally speaking. In practice it can be illustrated, for example, if an injury is deemed to contravene the culpa-rule, but where the compensation is not liable to payment because it is calculated less than 2,800 EUC, the Association does not advise the patient that compensation can be obtained via the normal compensation system.
  • 28
    • 85035173623 scopus 로고    scopus 로고
    • Patient Insurance Association's file 92-0175
    • Patient Insurance Association's file 92-0175.
  • 29
    • 85035173453 scopus 로고    scopus 로고
    • Patient Insurance Association's file 93-0831
    • Patient Insurance Association's file 93-0831.
  • 36
    • 13044256005 scopus 로고
    • A report from the working group established by the Home Office regarding a Danish patient and pharmaceutical insurance scheme. København
    • Patient and pharmaceutical insurance. A report from the working group established by the Home Office regarding a Danish patient and pharmaceutical insurance scheme. København 1986.
    • (1986) Patient and Pharmaceutical Insurance
  • 37
    • 33750408653 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1975:763-768.
    • (1975) Ugeskrift for Retsvœsen , pp. 763-768
  • 38
    • 33750413522 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœsen 1988:611-613.
    • (1988) Ugeskrift for Retsvœsen , pp. 611-613
  • 39
    • 33750413522 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœsen 1988:441-443.
    • (1988) Ugeskrift for Retsvœsen , pp. 441-443
  • 40
    • 85035172210 scopus 로고    scopus 로고
    • High Court [Ø] verdict of 14.2.1995. This verdict has not been published, because it has been appealed to the Supreme Court, and because part of the case is under proceedings at the Human Rights Court in Strasbourg
    • High Court [Ø] verdict of 14.2.1995. This verdict has not been published, because it has been appealed to the Supreme Court, and because part of the case is under proceedings at the Human Rights Court in Strasbourg.
  • 41
    • 33750397992 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœsen 1987:594-595.
    • (1987) Ugeskrift for Retsvœsen , pp. 594-595
  • 42
    • 33750395792 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1980:186-193.
    • (1980) Ugeskrift for Retsvœsen , pp. 186-193
  • 43
    • 33750425483 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1981:999-1005.
    • (1981) Ugeskrift for Retsvœsen , pp. 999-1005
  • 44
    • 33750390024 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1985:368-375.
    • (1985) Ugeskrift for Retsvœsen , pp. 368-375
  • 45
    • 33750390024 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1985:755-763.
    • (1985) Ugeskrift for Retsvœsen , pp. 755-763
  • 46
    • 33750390024 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1985:925-931.
    • (1985) Ugeskrift for Retsvœsen , pp. 925-931
  • 47
    • 33750393806 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1992:728-739.
    • (1992) Ugeskrift for Retsvœsen , pp. 728-739
  • 48
    • 33750419223 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1993:270-278.
    • (1993) Ugeskrift for Retsvœsen , pp. 270-278
  • 49
    • 0025704727 scopus 로고
    • Iatrogenic lesions of the biliary tract
    • Baden H et al. 'Iatrogenic lesions of the biliary tract.' Ugeskrift for Lœger 1990;152;2639-2641.
    • (1990) Ugeskrift for Lœger , vol.152 , pp. 2639-2641
    • Baden, H.1
  • 50
    • 0027111431 scopus 로고
    • A change in the attitude by the Medico-Legal Council with regard to ureter lesions in connection with hysterectomy
    • Osier M. 'A change in the attitude by the Medico-Legal Council with regard to ureter lesions in connection with hysterectomy.' Ugeskrift for Lœger 1992;154;1365-1368.
    • (1992) Ugeskrift for Lœger , vol.154 , pp. 1365-1368
    • Osier, M.1
  • 51
    • 33750391613 scopus 로고
    • The iatrogenic responsibility
    • København, Århus, Odense
    • Rasmussen J. The iatrogenic responsibility. Fadl's Forlag. København, Århus, Odense 1990.
    • (1990) Fadl's Forlag
    • Rasmussen, J.1
  • 52
    • 0026422159 scopus 로고
    • The contribution of the Medico-Legal Council in the National Board of Health's handling of patients complaints regarding physicians' conduct
    • Segest E. 'The contribution of the Medico-Legal Council in the National Board of Health's handling of patients complaints regarding physicians' conduct.' Ugeskrift for Lœger 1991;153:788791.
    • (1991) Ugeskrift for Lœger , vol.153 , pp. 788791
    • Segest, E.1
  • 53
    • 33750390024 scopus 로고
    • High Court [V]
    • High Court [V]. Ugeskrift for Retsvœsen 1985:416-420.
    • (1985) Ugeskrift for Retsvœsen , pp. 416-420
  • 54
    • 33750413007 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœen 1989:665-668.
    • (1989) Ugeskrift for Retsvœen , pp. 665-668
  • 56
    • 33750397750 scopus 로고
    • Supreme Court
    • Supreme Court. Ugeskrift for Retsvœsen 1989:136-145.
    • (1989) Ugeskrift for Retsvœsen , pp. 136-145
  • 57
    • 33750407903 scopus 로고
    • The burden of proof in relation to physicians' liability
    • Talevski O. 'The burden of proof in relation to physicians' liability.' Juristen 1990:1-15.
    • (1990) Juristen , pp. 1-15
    • Talevski, O.1
  • 58
    • 0027892116 scopus 로고
    • Legal aspects of cases of medical malpractice in Denmark
    • Segest E. 'Legal aspects of cases of medical malpractice in Denmark.' International Journal of Medicine and Law 1993;12:617-625.
    • (1993) International Journal of Medicine and Law , vol.12 , pp. 617-625
    • Segest, E.1
  • 59
    • 33750415694 scopus 로고
    • Consideration regarding the burden of proof in relation to physicians' liability - A reply
    • Rasmussen J. 'Consideration regarding the burden of proof in relation to physicians' liability - a reply.' Juristen 1990:268-269.
    • (1990) Juristen , pp. 268-269
    • Rasmussen, J.1
  • 60
    • 33750413522 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœsen 1988:823-827.
    • (1988) Ugeskrift for Retsvœsen , pp. 823-827
  • 61
    • 33750425483 scopus 로고
    • High Court [Ø]
    • High Court [Ø]. Ugeskrift for Retsvœsen 1981:801-803.
    • (1981) Ugeskrift for Retsvœsen , pp. 801-803
  • 62
    • 85035180059 scopus 로고    scopus 로고
    • Personal communication, Norwegian Board of Health, Oslo, Norway
    • Personal communication, K. Sønderland, Norwegian Board of Health, Oslo, Norway.
    • K. Sønderland
  • 64
    • 13044256066 scopus 로고
    • Act regarding governmental administration
    • København
    • Gammeltoft-Hansen H et al. Act regarding governmental administration. Djøf's Forlag. København 1994.
    • (1994) Djøf's Forlag
    • Gammeltoft-Hansen, H.1
  • 65
    • 13044311732 scopus 로고
    • The Ombudsman's handling of medical malpractice cases
    • Segest E. 'The Ombudsman's handling of medical malpractice cases.' Ugeskrift for Retsvœsen 1995:254-259,
    • (1995) Ugeskrift for Retsvœsen , pp. 254-259
    • Segest, E.1
  • 66
    • 85035180151 scopus 로고    scopus 로고
    • See no. 63 supra, § 6, 4
    • See no. 63 supra, § 6, 4.
  • 67
    • 85035174261 scopus 로고    scopus 로고
    • See no. 3 supra, pp. 112-114
    • See no. 3 supra, pp. 112-114.
  • 71
    • 13044269319 scopus 로고
    • Doctors' mistakes and malpractices in the view of the Medico-Legal Council
    • Nimb M & Schiødt T. 'Doctors' mistakes and malpractices in the view of the Medico-Legal Council.' Månedsskrift for praktisk Lœgegerning 1960;38:254-270 and 286-305.
    • (1960) Månedsskrift for Praktisk Lœgegerning , vol.38 , pp. 254-270
    • Nimb, M.1    Schiødt, T.2
  • 72
    • 85035174943 scopus 로고    scopus 로고
    • The Parliamentary Ombudsman; file J.nr. 1991-585-43
    • The Parliamentary Ombudsman; file J.nr. 1991-585-43.
  • 73
    • 17644445778 scopus 로고
    • The problem of proof in the processing of complaints of alleged medical faults
    • Segest E. The problem of proof in the processing of complaints of alleged medical faults. Nordist Medicin 1990;105:160-164.
    • (1990) Nordist Medicin , vol.105 , pp. 160-164
    • Segest, E.1
  • 74
    • 13044282713 scopus 로고
    • The Ombudsman and the judges
    • Jensen T. 'The Ombudsman and the judges.' Ugeskrift for Retsvœsen 1993;193-205.
    • (1993) Ugeskrift for Retsvœsen , pp. 193-205
    • Jensen, T.1
  • 75
    • 85035172754 scopus 로고    scopus 로고
    • Recommendations of the committee established by the Home Office regarding the processing of complaints in respect of patient treatment by medical practitioners and others. Green Paper no. 866. København 1979
    • Recommendations of the committee established by the Home Office regarding the processing of complaints in respect of patient treatment by medical practitioners and others. Green Paper no. 866. København 1979.
  • 76
    • 85035173888 scopus 로고    scopus 로고
    • He has, in the main, an advisory and problem solving function directly under the Minister of Health. At present the Ombudsman is a retired professor of medicine
    • He has, in the main, an advisory and problem solving function directly under the Minister of Health. At present the Ombudsman is a retired professor of medicine.
  • 77
    • 0024981331 scopus 로고
    • A Patient Ombudsman at the University Clinic
    • Molven O. 'A Patient Ombudsman at the University Clinic.' Tidsskrift for den Norske Laegeforening 1989;100:2457-2460.
    • (1989) Tidsskrift for Den Norske Laegeforening , vol.100 , pp. 2457-2460
    • Molven, O.1
  • 78
    • 0028040280 scopus 로고
    • A prospective community based pilot study of risk factors for the investigation of elder mistreatment
    • Lachs MS et al. 'A prospective community based pilot study of risk factors for the investigation of elder mistreatment.' Journal of the American Geriatrics Society 1994;42:169-173.
    • (1994) Journal of the American Geriatrics Society , vol.42 , pp. 169-173
    • Lachs, M.S.1
  • 79
    • 0025914862 scopus 로고
    • Agents of nursing home quality of care: Ombudsmen and staff ratios revisited
    • Cherry R.L. 'Agents of nursing home quality of care: ombudsmen and staff ratios revisited.' Gerontologist 1991;31:302-308.
    • (1991) Gerontologist , vol.31 , pp. 302-308
    • Cherry, R.L.1
  • 81
    • 85035178924 scopus 로고    scopus 로고
    • Personal communication. legal adviser, Skärholmen, Sweden
    • Personal communication. Allan Bernståhle, legal adviser, Skärholmen, Sweden.
    • Allan Bernståhle
  • 82
    • 85035175084 scopus 로고    scopus 로고
    • Personal communication. RN, LLM, former Local Patient Ombudsman, Copenhagen, Denmark
    • Personal communication. Else Gjörrild Andersen, RN, LLM, former Local Patient Ombudsman, Copenhagen, Denmark.
    • Else Gjörrild Andersen
  • 83
    • 13044270642 scopus 로고
    • In Sweden quality of care is insured through patients rights
    • Andersen C. 'In Sweden quality of care is insured through patients rights.' Ugeskrift for Lœger 1995;157:5566-5570.
    • (1995) Ugeskrift for Lœger , vol.157 , pp. 5566-5570
    • Andersen, C.1
  • 85
    • 3342891558 scopus 로고
    • Social- og Helsedepartementet. St.meld.nr. 50 (1993-94). pp. 192-195.
    • (1993) St.meld.nr. 50 , pp. 192-195
  • 88
    • 85035174953 scopus 로고    scopus 로고
    • The Parliamentary Ombudsman's letter to the Home Office of 28.8.1973
    • The Parliamentary Ombudsman's letter to the Home Office of 28.8.1973.
  • 89
    • 85035173956 scopus 로고    scopus 로고
    • Segest E. Un-public survey regarding the Disciplinary Board's rulings in 1991 of 200 cases from the area of the Municipality of Copenhagen
    • Segest E. Un-public survey regarding the Disciplinary Board's rulings in 1991 of 200 cases from the area of the Municipality of Copenhagen.
  • 91
    • 0003421590 scopus 로고
    • Deutsch E & Schreiber HL (Ed.). Springer-Verlag. Berlin
    • Deutsch E & Schreiber HL (Ed.). Medical responsibility in Western Europe. Springer-Verlag. Berlin 1985.
    • (1985) Medical Responsibility in Western Europe
  • 93


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.