The Health Service Commissioner: An extended role in the new NHS

European Journal of Health Law

Volumn 3, Issue 3, 1996, Pages 207-229

  Harpwood, Vivienne ^a,b  

^a CARDIFF UNIVERSITY   (United Kingdom)

^b NHS Complaints Review Committee   (United Kingdom)

Author keywords

Complaints; Extended role; Health Service Commissioner; National Health Service

Indexed keywords

ARTICLE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; NATIONAL HEALTH SERVICE; PATIENT SATISFACTION; QUALITY CONTROL; UNITED KINGDOM;

EID: 0029824976     PISSN: 09290273     EISSN: None     Source Type: Journal    
DOI: 10.1163/157180996X00121     Document Type: Article

References (11)

1. "Acting on Complaints", Response to the Report of the NHS Complaints Review Committee, HMSO, March 1995.
2. Annual Reports of the Health Service Commissioner, HMSO.
3. "Being Heard", Report of the NHS Complaints Review Committee, HMSO 1994.
4. Department of Health, "Changing Childbirth". Report of the Expert Maternity Group. London HMSO, 1993.
5. First Report of the Select Committee on the Parliamentary Commissioner for Administration, "The Powers, Work and Jurisdiction of the Ombudsman", HC 33 1993/4)
6. Harpwood V., "Medical Negligence Claims and NHS Complaints", Professional Negligence, vol 10, 3, Tolleys, England 1994.
7. House of Commons Library Research Paper 95/126.
8. Klein R, "Accountability in the Health Service" 1974: Political Quarterly.
9. Lewis N. "Markets, Regulation and Citizenship; a constitutional Analysis", Brownsword R, (ed) Law and Public Interest 1993.
10. Llewellyn K., "The normative, the Legal and the Law Jobs", Yale Law Journal 1940; 49.
11. R v Canterbury and Thanet District Health Authority, South East Thames Regional Health Authority, ex parte F & W (1994) 5 Med LR 132.