Patient satisfaction under managed care: What every financial manager should know

Journal of Health Care Finance

Volumn 22, Issue 4, 1996, Pages 61-66

  Rosselli, Virginia Regan ^a   Santalucia, Carol A ^a   Woodward, Anita B ^b   Luecke, Randall W ^c  

^a LERNER RESEARCH INSTITUTE   (United States)

^b FAIRVIEW HOSPITAL   (United States)

^c International Approval Services Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EXPECTATION; FINANCIAL MANAGEMENT; HEALTH CARE DELIVERY; HUMAN; MANAGER; MARKET; NOTE; PATIENT SATISFACTION;

COST-BENEFIT ANALYSIS; FINANCIAL MANAGEMENT; FORECASTING; HUMANS; MANAGED CARE PROGRAMS; PATIENT SATISFACTION; PROBLEM SOLVING; QUALITY ASSURANCE, HEALTH CARE; UNITED STATES;

EID: 0029783579     PISSN: 10786767     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Note

References (3)

1. "Improved Customer Service Boosts Bottom Line." Healthcare Financial Management 43, no. 12 (December 1989): 21-22.
2. "St. Luke's Lays Off 213 Workers; New President Fights Loss of Kaiser Patients." The Cleveland Plain Dealer, 12 March 1994, p. B1.
3. Horine, P.D., Pohjala, E.D., and Luecke, R.W. "Healthcare Financial Managers and CQI." Healthcare Financial Management 47, no. 9 (September 1993): 34.