A sociotechnical approach to smart card systems design: An australian case study

Behaviour and Information Technology

Volumn 15, Issue 1, 1996, Pages 3-13

  Cooper, Joan ^a   Gencturk, Nilay ^a   Lindley, Robyn A ^a  

^a UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

AUSTRALIAN FIRMS; SMART CARD SYSTEMS DESIGN; SOCIOTECHNICAL THEORY;

ECONOMIC AND SOCIAL EFFECTS; INDUSTRIAL ENGINEERING; MODELS; SECURITY OF DATA; SYSTEMS ENGINEERING; TECHNOLOGY TRANSFER;

SMART CARDS;

EID: 0029755738     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/014492996120355     Document Type: Article

References (33)

1. Alexander, M. 1992, Smart cards the better way to pay: after a ten year struggle for acceptance, smart cards are finally getting respect, Computerworld, 26, 20.
2. Aungles, S. B. and Parker, S. R. 1989, Work, Organisations and Change: Themes and perspectives in Australia (Allen and Unwin, Sydney).
3. Barone, R. P. 1993, The bank and its customer, Vital Speeches (VSP) 59, 282-286.
4. Bottge, H. 1989, Smart card development in the light of technology, pro® tability and customer acceptance: trends/ solution 2000, in D. Chaum and I. Schaumuller-Bichl (eds) Smart Card 2000: The future of IC cards (North Holland, Amsterdam), 212.
5. Bowcock, M. 1990, A smart card technology overview, in Smart Card Technology, Proceedings of an Australian Investment Conference, Sydney Convention Centre, Australia. (Australian Investment Conferences (AIC), Sydney).
6. Bright, R. 1988, Smart Cards: Principles, practice, applications (Ellis Horwood Ltd, Chichester).
7. Chamoux, J. 1988, French telematics: history, policy and projects, Prometheus, 6, 296-303.
8. Chaum, D. 1992, Achieving electronic privacy, Scientific American, August, 76-81.
9. Cherns, A. 1978, The principles of sociotechnical design, in W. A. Pasmore and J. J. Sherwood (eds) Sociotechnical Systems: A sourcebook (University Associates, Inc), La Jolla, California, 61-71.
10. Collingbridge, D. 1974, The dilemma of control, in P. G. Herbst (ed.), Socio-technical Design: Strategies in Multidisciplinary Research (Tavistock Publications), 288-291.
11. Cummings, T. G. 1985, Sociotechnical Systems: An intervention strategy (Elsevier, Amsterdam), 168-169.
12. Devargas, M. 1992, Smart Cards and Memory Cards (NCC Blackwell Ltd, oxford).
13. Flaherty, D. H. 1989, Protecting Privacy in Surveillance Societies (The University of North Carolina Press).
14. Fox, W. M. 1990, An Interview with Eric Trist, father of the sociotechnical systems approach, Journal of Applied Behavioural Science, 26, 159-180.
15. Gray, D. 1986, Technological Innovation (North-Holland, Amsterdam).
16. Hegenbarth, D. 1990, The latest status in standardisation of smart card technology, in Smart Card Technology, Proceedings of an Australian Investment Conference, Sydney Convention Centre, Australia.
17. Herbst, P. G. 1974, Socio-technical Design: Strategies in Multidiciplinary Research (Tavistock Publications, London), 2-30.
18. Kirby, M. 1993, Protection of privacy and data security-new OECD developments relevant to Australia. Public Lecture, University of Wollongong, Australia.
19. Lindley, R. A. and Scott, P. 1992, Developing a campus smartcard strategy, Report to the Customised Software Solutions Centre, Telecom Australia, University of Wollongong.
20. Lokan, C. J. 1991, The design and applications of smart cards, The Australian Computer Journal, 23, 159-164.
21. Mathews, J. 1989, Tools of change: New Technology and the Democratisation of Work (Pluto Press, Sydney).
22. Olsen, S. 1993, New card to replace cash, Telegraph Mirror, 5 May, Australia, 1.
23. Privacy Committee of New South Wales, 1991, Privacy and Data Protection in New South Wales: A proposal for legislation, a submission to the Independent Commission Against Corruption, 63.
24. Pasmore, W. A. and Sherwood, J. J. 1978, Sociotechnical Systems: A sourcebook (University Associates Inc, La Jolla, California).
25. Rule, J., McAdam, D., Stearns L. and Uglow, D. 1980, Planning for Personal Data Systems as Powerful Technologies (Elsevier, New York).
26. Sandber, A. 1985, Socio-technical design, trade union strategies and action research, in E. Mumford, R. Hirschheim, G. Fitzgerald and A. T. Wood-Harper (eds), Research Methods in Information Systems Shaping Organisations Shaping Technology, Proceedings of the International Working Conference of the International Federation for Information Processing IFIP WG 8.2 Colloquium, Manchester Business School (North-Holland, Amsterdam) 79-91.
27. Senauer, B. 1993, America’s second currency, Journal of the Federal Reserve Bank of Minneapolis: The Region, 7, 4-11.
28. Smith, E. 1989, The Australia Card: The story of its defeat (Macmillan).
29. Svigals, J. 1987, Smart Cards (Macmillan, London).
30. Syedain, H. 1993, Smart cards: making the smart move, Marketing (MAR), 25, 16-17.
31. Takak, P. 1989, A history of smart card technology, in Smart Card Technology, Proceedings of an Australian Investment Conference, Sydney Convention Centre, Australia, 11. (Australian Investment Conferences (AIC), Sydney).
32. Taylor, J. C. 1986, Human resource issues for technological innovation: socio-technical systems definitions and applications, in D. O. Gray, T. Solomon and W. Hetzner (eds) Technological Innovation (North-Holland, Amsterdam), 303-317.
33. Walters, M. 1991, An argument for smart financial transaction cards in the Australian payments system, in R. Clarke and J. Cameron (eds), Shaping Organisations Shaping Technology, Proceedings of the International Working Conference of the International Federation for Information Processing Technological Committee 9 (IFIP TC9), Adelaide, Australia, 255-290.