How can a company achieve improved levels of quality performance: Technology versus employees?

TQM Magazine

Volumn 8, Issue 3, 1996, Pages 11-20

  Krüger, Volker ^a  

^a Eastern Europe   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ECONOMICS; PERSONNEL; PROCESSING; PRODUCTIVITY; TECHNOLOGY TRANSFER; COSTS; FINANCE; PROCESS CONTROL; PROJECT MANAGEMENT; QUALITY CONTROL;

KAIZEN; TECHNOLOGICAL INNOVATIONS; FINANCIAL TRANSACTIONS; PRODUCT QUALITY; QUALITY LEVELS; QUALITY PERFORMANCE;

TOTAL QUALITY MANAGEMENT; MANAGEMENT SCIENCE;

EID: 0029748940     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789610118412     Document Type: Article

References (9)

1. Interview with Daniel Jones, "Schlusslicht Europa", Manager Magazine, September 1995, p. 112.
2. Deming, W.E., Out of the Crisis, MIT Press, Cambridge, MA, 1986.
3. Davidson, M., The Transformation of Management, Macmillan, Basingstoke, 1995.
4. This graph was developed during a discussion with Professor Joseph Hogan, University of Central England, in November 1995.
5. Oakland, J.S., Statistical Process Control: A Practical Guide, Heinemann, Oxford, 1986, p. 2.
6. Juran, J.N., Juran on Planning for Quality, Free Press, New York, NY, 1988, p. 12.
7. Imai, M., Kaizen: The Key to Japan's Competitive Success, Random House, New York, NY, 1986.
8. Hand, M. and Plowman, B., Quality Management Handbook, Butterworth-Heinemann, Oxford, 1992, p. 71.
9. Juran, J.M. and Gryna, F.M., "Quality improvement", in Juran, J.M. (Ed.), Quality Control Handbook, 4th ed., McGraw-Hill, New York, NY, 1988.