Contextual Design Using Customer Work Models to Drive Systems Design

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1996, Pages 373-374

  Holtzblatt, Karen ^a   Beyer, Hugh ^a  

^a InContext Enterprises Inc ^*  (United States)

Author keywords

analysis methods; customer centered design; design techniques; domain analysis; ethnography; methodology; software engineering; task analysis; team design; usability engineering; user models; user studies work analysis; work modeling

Indexed keywords

DIGITAL STORAGE; INFORMATION USE; JOB ANALYSIS; PRODUCT DESIGN; SALES; SOFTWARE ENGINEERING; USABILITY ENGINEERING; DATA ACQUISITION; SYSTEMS ANALYSIS; USER INTERFACES;

ANALYSIS METHOD; CUSTOMER CENTERED DESIGN; DESIGN TECHNIQUE; DOMAIN ANALYSIS; ETHNOGRAPHY; METHODOLOGY; TASK ANALYSIS; TEAM DESIGNS; USER MODELLING; USER STUDY; USER STUDY WORK ANALYSE; WORK ANALYSIS; WORK MODELLING; CONTEXTUAL DESIGN; CONTEXTUAL INQUIRY; CUSTOMER WORK MODELS; USABILITY ENGINEERING;

SYSTEMS ANALYSIS; HUMAN COMPUTER INTERACTION;

EID: 0029708211     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/257089.257379     Document Type: Conference Paper

References (11)

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11. L. Suchman, ed. Communications of the ACM issue on 'Representations of Work', September 1995.