Using consumer feedback to improve services

International Journal of Health Care Quality Assurance

Volumn 9, Issue 1, 1996, Pages 29-33

  Spencer, Alison ^a  

^a QUEEN ELIZABETH PSYCHIATRIC HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMUNITY MENTAL HEALTH CENTER; DRUG INFORMATION; FEEDBACK SYSTEM; GROUP THERAPY; HEALTH SERVICES RESEARCH; HUMAN; PATIENT REFERRAL; PATIENT SATISFACTION; PRIVACY; QUESTIONNAIRE; SOCIAL WORK; STANDARD; STATISTICS; UNITED KINGDOM;

COMMUNITY MENTAL HEALTH CENTERS; DRUG INFORMATION SERVICES; ENGLAND; FEEDBACK; HEALTH SERVICES RESEARCH; HUMANS; PATIENT SATISFACTION; PRIVACY; PSYCHOTHERAPY, GROUP; QUESTIONNAIRES; REFERRAL AND CONSULTATION; SOCIAL WORK;

EID: 0029685908     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869610109134     Document Type: Article

References (12)

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2. McIver, S., Obtaining the Views of Users of Mental Health Services, King's Fund Centre, London, 1991, p. 1.
3. Turner-Smith, A. and Thomson, I.G., “Patients’ opinions”, Nursing Times, 19 April 1979, pp. 675-9.
4. Raphael, W. and Peers, V., Psychiatric Hospitals Viewed by Their Patients, King's Fund Centre, London, 1972.
5. McIntyre, K., Farrell, M. and David, A., “In-patient psychiatric care: the patient's view”, British Journal of Medical Psychology, Vol. 62, 1989, pp. 249-55.
6. Sackett, K. and Oyebode, F., “Consumer survey of a mental health resource centre”, Bulletin of the Royal College of Psychiatrists, 1988, pp. 282-3.
7. Campbell, P., “Mental health services - the user's view”, British Medical Journal, Vol. 306, March 1993, pp. 848-50.
8. McIver, S., Obtaining the Views of Users of Health Servcies, King's Fund Centre, London, 1991.
9. Hansson, I., Bjorkman, T. and Berglund, I., “What is important in in-patient care? Quality of care from the patient's perspective”, Quality Assurance in Health Care, Vol. 5 No. 4, 1993, pp. 41-7.
10. Vuori, H., “Patient satisfaction - does it matter?”, Quality Assurance in Health Care, Vol. 3 No. 3, 1991, pp. 183-9.
11. Ballard, C.G. and McDowell, A.W.T., “Psychiatric in-patient audit - the patient's perspective”, Psychiatric Bulletin, No. 14, 1990, pp. 674-5.
12. Hardy, G. and West, M., “Happy talk”, Health Service Journal, July 1994, pp. 24-6.