메뉴 건너뛰기




Volumn 52, Issue 1, 1995, Pages 109-133

Quality of Care and Patient Satisfaction: A Review of Measuring Instruments

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HOSPITAL; METHODOLOGY; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUESTIONNAIRE; REVIEW; STANDARD; UNITED STATES;

EID: 0029268247     PISSN: 10775587     EISSN: 15526801     Source Type: Journal    
DOI: 10.1177/107755879505200107     Document Type: Article
Times cited : (196)

References (66)
  • 1
    • 84970448867 scopus 로고
    • Advises kwaliteit van zorg: Terreinverkenning en prioriteiten voor wetenschappelijk ondeizoek
    • Advisory Council on Health Research [Raad voor Gezondheidsonderzoek] The Hague, Netherlands: RGO
    • Advisory Council on Health Research [Raad voor Gezondheidsonderzoek]. Advises kwaliteit van zorg: Terreinverkenning en prioriteiten voor wetenschappelijk ondeizoek. The Hague, Netherlands: RGO, 1990.
    • (1990)
  • 2
    • 0027563724 scopus 로고
    • Patient Satisfaction: What We Know about and What We Still Need to Explore
    • Aharony, L. and S. Strasser. “Patient Satisfaction: What We Know about and What We Still Need to Explore.” Medical Care Review 50, no. 1 (1993): 49-79.
    • (1993) Medical Care Review , vol.50 , Issue.1 , pp. 49-79
    • Aharony, L.1    Strasser, S.2
  • 3
    • 0020925808 scopus 로고
    • The Evaluation Ranking Scale: Clarification of Methodological and Procedural Issues
    • Attkisson, C. C., R. E. Roberts, and G. C. Pascoe. “The Evaluation Ranking Scale: Clarification of Methodological and Procedural Issues.” Evaluation and Program Planning 6 (1983): 349-358.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 349-358
    • Attkisson, C.C.1    Roberts, R.E.2    Pascoe, G.C.3
  • 4
    • 0026582543 scopus 로고
    • Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation
    • Babakus, E., and W. G. Mangold. “Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation.” Health Services Research 26, no. 6 (1992): 767-786.
    • (1992) Health Services Research , vol.26 , Issue.6 , pp. 767-786
    • Babakus, E.1    Mangold, W.G.2
  • 7
    • 0024763326 scopus 로고
    • The Relationship between Patients Satisfaction with Their Physicians and Perceptions about Interventions
    • Brody, D. S., S. M. Miller, C. E. Lerman, D. G. Smith, C. G. Lazaro, and M. J. Blum. “The Relationship between Patients Satisfaction with Their Physicians and Perceptions about Interventions.” Medical Care 27 (1989): 1027-1035.
    • (1989) Medical Care , vol.27 , pp. 1027-1035
    • Brody, D.S.1    Miller, S.M.2    Lerman, C.E.3    Smith, D.G.4    Lazaro, C.G.5    Blum, M.J.6
  • 8
    • 0027670951 scopus 로고
    • A Patient Survey System to Measure Quality Improvement: Questionnaire Reliability and Validity
    • Carey, R. G., and J. H. Seibert. “A Patient Survey System to Measure Quality Improvement: Questionnaire Reliability and Validity.” Medical Care 31, no. 9 (1993): 834-845.
    • (1993) Medical Care , vol.31 , Issue.9 , pp. 834-845
    • Carey, R.G.1    Seibert, J.H.2
  • 9
    • 0023821848 scopus 로고
    • Continuity of Care: Incorporating Patient Perceptions
    • Chao, J. “Continuity of Care: Incorporating Patient Perceptions.” Family Medicine 20 (1988): 333-337.
    • (1988) Family Medicine , vol.20 , pp. 333-337
    • Chao, J.1
  • 11
    • 0024720408 scopus 로고
    • The Hierarchical Structure of Geriatric Patient Satisfaction: An Older Patient Satisfaction Scale Designed for HMOs
    • Cryns, A. G., R. C. Nichols, L. A. Kats, and E. Calkins. “The Hierarchical Structure of Geriatric Patient Satisfaction: An Older Patient Satisfaction Scale Designed for HMOs.” Medical Care 27 (1989): 802-816.
    • (1989) Medical Care , vol.27 , pp. 802-816
    • Cryns, A.G.1    Nichols, R.C.2    Kats, L.A.3    Calkins, E.4
  • 12
    • 0022347799 scopus 로고
    • A Brief Consumer Satisfaction Scale for Use in In-patient Rehabilitation Programs
    • Daly, R., and R. J. Flynn. “A Brief Consumer Satisfaction Scale for Use in In-patient Rehabilitation Programs.” International Journal of Rehabilitation Research 8 (1985): 335-338.
    • (1985) International Journal of Rehabilitation Research , vol.8 , pp. 335-338
    • Daly, R.1    Flynn, R.J.2
  • 13
    • 84970338743 scopus 로고
    • Groningen State University of Groningen, Department of Social Medicine and Epidemiology
    • de Haan, E. A. Mening van PatiEnten over Fysiotherapie. Groningen: State University of Groningen, Department of Social Medicine and Epidemiology, 1992.
    • (1992) Mening van PatiEnten over Fysiotherapie
    • de Haan, E.A.1
  • 14
    • 0025073012 scopus 로고
    • Improving the Validity of Measures of Patient Satisfaction with Psychiatric Care and Treatment
    • Elbeck, M., and G. Fectau. “Improving the Validity of Measures of Patient Satisfaction with Psychiatric Care and Treatment.” Hospital Community Psychiatry 41 (1990): 998-1001.
    • (1990) Hospital Community Psychiatry , vol.41 , pp. 998-1001
    • Elbeck, M.1    Fectau, G.2
  • 16
    • 0020553686 scopus 로고
    • Assessing Residents‘ Behavioural Science Skills: Patients’ Views of Physician-Patient Interaction
    • Falvo, D. R., and J. K. Smith. “Assessing Residents‘ Behavioural Science Skills: Patients’ Views of Physician-Patient Interaction.” Journal of Family Practice 17, no. 3 (1983): 479-483.
    • (1983) Journal of Family Practice , vol.17 , Issue.3 , pp. 479-483
    • Falvo, D.R.1    Smith, J.K.2
  • 18
    • 0020911109 scopus 로고
    • The Role of Client Satisfaction in Evaluating University Counselling Services
    • Greenfield, T. K. “The Role of Client Satisfaction in Evaluating University Counselling Services.” Evaluation and Program Planning 6 (1983): 315-327.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 315-327
    • Greenfield, T.K.1
  • 19
    • 0023736872 scopus 로고
    • Meta-analysis of Satisfaction with Medical Care: Description of Research Domain and Analysis of Overall
    • Hall, J. A., and M. C. Doman. “Meta-analysis of Satisfaction with Medical Care: Description of Research Domain and Analysis of Overall.” Social Science & Medicine 27 (1988a): 637-644.
    • (1988) Social Science & Medicine , vol.27 , pp. 637-644
    • Hall, J.A.1    Doman, M.C.2
  • 20
    • 0023740701 scopus 로고
    • What Patients Like about Their Medical Care and How Often They Are Asked: AMeta-analysis of the Satisfaction Literature
    • Hall, J. A., and M. C. Doman. “What Patients Like about Their Medical Care and How Often They Are Asked: AMeta-analysis of the Satisfaction Literature.” Social Science & Medicine 27 (1988b): 935-939.
    • (1988) Social Science & Medicine , vol.27 , pp. 935-939
    • Hall, J.A.1    Doman, M.C.2
  • 21
    • 0022738371 scopus 로고
    • My Medical Care Is Better than Yours: Social Desirability and Patient Satisfaction Ratings
    • Hays, R. D., and J. R. Ware. “My Medical Care Is Better than Yours: Social Desirability and Patient Satisfaction Ratings.” Medical Care 24 (1986): 519-524.
    • (1986) Medical Care , vol.24 , pp. 519-524
    • Hays, R.D.1    Ware, J.R.2
  • 22
    • 84932783176 scopus 로고
    • Scale for the Measurement of Attitudes towards Physicians and Primary Medical Care
    • Hulka, B. S., S. J. Zyzanski, J. C. Cassel, and S. J. Thompson. “Scale for the Measurement of Attitudes towards Physicians and Primary Medical Care.” Medical Care 8 (1970): 429-436.
    • (1970) Medical Care , vol.8 , pp. 429-436
    • Hulka, B.S.1    Zyzanski, S.J.2    Cassel, J.C.3    Thompson, S.J.4
  • 24
    • 84970416339 scopus 로고    scopus 로고
    • Patient's Evaluation of Dietetic Care: Testing a Cognitive-Attitude Approach
    • submitted).
    • Kerssens, J. J., and E. M. van Yperen. “Patient's Evaluation of Dietetic Care: Testing a Cognitive-Attitude Approach,” Patient Education and Counseling (submitted).
    • Patient Education and Counseling
    • Kerssens, J.J.1    van Yperen, E.M.2
  • 25
    • 0343318750 scopus 로고
    • Clientenperspectief in Kaart gebracht
    • Ketelaars, D., M. Depla, and M. Donker. “Clientenperspectief in Kaart gebracht.” MGV 2 (1993): 136-149.
    • (1993) MGV , vol.2 , pp. 136-149
    • Ketelaars, D.1    Depla, M.2    Donker, M.3
  • 27
    • 0020106864 scopus 로고
    • Consumer Satisfaction with Mental Health Treatment
    • Lebow, J. L. “Consumer Satisfaction with Mental Health Treatment.” Psychological Bulletin 91 (1982a): 244-259.
    • (1982) Psychological Bulletin , vol.91 , pp. 244-259
    • Lebow, J.L.1
  • 28
    • 0020390089 scopus 로고
    • Pragmatic Decisions in the Evaluation of Consumer Satisfaction with Mental Health Treatment
    • Lebow, J. L. “Pragmatic Decisions in the Evaluation of Consumer Satisfaction with Mental Health Treatment.” Evaluation and Program Planning 5 (1982b): 349-356.
    • (1982) Evaluation and Program Planning , vol.5 , pp. 349-356
    • Lebow, J.L.1
  • 29
    • 84970353693 scopus 로고
    • Client Satisfaction with Mental Health Treatment: Methodological Considerations in Assessment
    • Lebow, J. L. “Client Satisfaction with Mental Health Treatment: Methodological Considerations in Assessment.” Evaluation Review 7 (1983a): 729-752.
    • (1983) Evaluation Review , vol.7 , pp. 729-752
    • Lebow, J.L.1
  • 30
    • 0020877671 scopus 로고
    • Research Assessing Consumer Satisfaction with Mental Health Treatment: A Review of Findings
    • Lebow, J. L. “Research Assessing Consumer Satisfaction with Mental Health Treatment: A Review of Findings.” Evaluation and Program Planning 6 (1983b): 211-236.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 211-236
    • Lebow, J.L.1
  • 31
    • 0020876690 scopus 로고
    • Similarities and Differences between Mental Health and Health Care Evaluation Studies Assessing Consumer Satisfaction
    • Lebow, J. L. “Similarities and Differences between Mental Health and Health Care Evaluation Studies Assessing Consumer Satisfaction.” Evaluation and Program Planning 6 (1983c): 237-245.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 237-245
    • Lebow, J.L.1
  • 32
    • 0343837557 scopus 로고
    • Measurement of Patient Satisfaction: The Smith-Falvo Patient-Doctor Interaction Scale
    • Lehmann, F., D. Fontaine, A. Bourque, and L. Côté. “Measurement of Patient Satisfaction: The Smith-Falvo Patient-Doctor Interaction Scale. Canadian Family Physician 34 (1988): 2641-2645.
    • (1988) Canadian Family Physician , vol.34 , pp. 2641-2645
    • Lehmann, F.1    Fontaine, D.2    Bourque, A.3    Côté, L.4
  • 33
    • 0019823089 scopus 로고
    • Artifact in Client Satisfaction Assessment: Experiences in Community Mental Health Settings
    • Levois, M., T. D. Nguyen, and C. C. Attkisson. “Artifact in Client Satisfaction Assessment: Experiences in Community Mental Health Settings.” Evaluation and Program Planning 4 (1981): 139-150.
    • (1981) Evaluation and Program Planning , vol.4 , pp. 139-150
    • Levois, M.1    Nguyen, T.D.2    Attkisson, C.C.3
  • 34
    • 0020030492 scopus 로고
    • Social Psychological Determinants of Patient Satisfaction: A Test of Five Hypotheses
    • Linder-Pelz, S. “Social Psychological Determinants of Patient Satisfaction: A Test of Five Hypotheses.” Social Science & Medicine 16 (1982a): 583-589.
    • (1982) Social Science & Medicine , vol.16 , pp. 583-589
    • Linder-Pelz, S.1
  • 35
    • 0020067673 scopus 로고
    • Toward a Theory of Patient Satisfaction
    • Linder-Pelz, S. “Toward a Theory of Patient Satisfaction.” Social Science & Medicine 16 (1982b): 577-582.
    • (1982) Social Science & Medicine , vol.16 , pp. 577-582
    • Linder-Pelz, S.1
  • 36
    • 0020426583 scopus 로고
    • Satisfaction with Ambulatory Care and Compliance in Older Patients
    • Linn, M. W., B. S. Linn, and S. R. Stein. “Satisfaction with Ambulatory Care and Compliance in Older Patients.” Medical Care 20 (1982): 606-614.
    • (1982) Medical Care , vol.20 , pp. 606-614
    • Linn, M.W.1    Linn, B.S.2    Stein, S.R.3
  • 37
    • 0021002290 scopus 로고
    • Factors Related to Patients Satisfaction with Their Medical Care
    • Lochman, J. E. “Factors Related to Patients Satisfaction with Their Medical Care.” Journal of Community Health 9 (1983): 91-109.
    • (1983) Journal of Community Health , vol.9 , pp. 91-109
    • Lochman, J.E.1
  • 38
    • 0024671551 scopus 로고
    • Development and Validation of an Instrument to Measure Patient Satisfaction with Pharmacy Services
    • MacKeigan, L. D., and L. N. Larson. “Development and Validation of an Instrument to Measure Patient Satisfaction with Pharmacy Services.” Medical Care 27 (1989): 522-536.
    • (1989) Medical Care , vol.27 , pp. 522-536
    • MacKeigan, L.D.1    Larson, L.N.2
  • 39
    • 0021276968 scopus 로고
    • Development of Scales to Measure Satisfaction and Preferences Regarding Long-Term and Terminal Care
    • McCusker, J. “Development of Scales to Measure Satisfaction and Preferences Regarding Long-Term and Terminal Care.” Medical Care 22 (1984): 476-493.
    • (1984) Medical Care , vol.22 , pp. 476-493
    • McCusker, J.1
  • 40
    • 0024395296 scopus 로고
    • Non-returning Patients: A Survey of Inactive Patients in a Suburban Practice
    • Merenstein, J. H., and R. P. Hirsch. “Non-returning Patients: A Survey of Inactive Patients in a Suburban Practice.” Family Medicine 21, no. 3 (1989): 206-210.
    • (1989) Family Medicine , vol.21 , Issue.3 , pp. 206-210
    • Merenstein, J.H.1    Hirsch, R.P.2
  • 42
    • 0004074066 scopus 로고
    • Discussienota Begrippenkader Kwaliteit van de Beroepsuitoefening
    • National Council for Public Health [Nationale Raad voor de Volksgezondheid] Zoetermeer: NRV
    • National Council for Public Health [Nationale Raad voor de Volksgezondheid]. Discussienota Begrippenkader Kwaliteit van de Beroepsuitoefening. Zoetermeer: NRV, 1986.
    • (1986)
  • 45
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and Its Implications for Future Research
    • (Fall
    • Parasuraman, A., V. A. Zeithaml, and L. L. Berry. “A Conceptual Model of Service Quality and Its Implications for Future Research.” Journal of Marketing 49 (Fall 1985): 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 46
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
    • Parasuraman, A., V. A. Zeithaml, and L. L. Berry “SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality.” Journal of Retailing 64, no. 1 (1988): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 47
    • 0020930093 scopus 로고
    • Patient Satisfaction in Primary Health Care: A Literature Review and Analysis
    • Pascoe, G. C. “Patient Satisfaction in Primary Health Care: A Literature Review and Analysis.” Evaluation and Program Planning 6 (1983): 185-210.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 185-210
    • Pascoe, G.C.1
  • 48
    • 0020927111 scopus 로고
    • The Evaluation Ranking Scale: A New Methodology for Assessing Satisfaction
    • Pascoe, G. C., and C. C. Attkisson. “The Evaluation Ranking Scale: A New Methodology for Assessing Satisfaction.” Evaluation Program and Planning 6 (1983): 335-347.
    • (1983) Evaluation Program and Planning , vol.6 , pp. 335-347
    • Pascoe, G.C.1    Attkisson, C.C.2
  • 49
    • 0020911110 scopus 로고
    • Comparison of Indirect and Direct Approaches to Measuring Patient Satisfaction
    • Pascoe, G. C., C. C. Attkisson, and R. E. Roberts. “Comparison of Indirect and Direct Approaches to Measuring Patient Satisfaction.” Evaluation and Program Planning 6 (1983): 359-371.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 359-371
    • Pascoe, G.C.1    Attkisson, C.C.2    Roberts, R.E.3
  • 50
    • 0000822099 scopus 로고
    • Views of Patients and Physicians Regarding the Importance of Various Aspects of Arthritis Treatment: Correlations with Health Status and Patient Satisfaction
    • Potts, M. K., S. A. Mazucca, and K. D. Brandt. “Views of Patients and Physicians Regarding the Importance of Various Aspects of Arthritis Treatment: Correlations with Health Status and Patient Satisfaction.” Patient Education and Counseling 8 (1986): 125-134.
    • (1986) Patient Education and Counseling , vol.8 , pp. 125-134
    • Potts, M.K.1    Mazucca, S.A.2    Brandt, K.D.3
  • 51
    • 0023579246 scopus 로고
    • Comparison of Questionnaires Determining Patient Satisfaction with Medical Care
    • Roberts, J. G., and P. Tugwell. “Comparison of Questionnaires Determining Patient Satisfaction with Medical Care.” Health Services Research 22 (1987): 637-643.
    • (1987) Health Services Research , vol.22 , pp. 637-643
    • Roberts, J.G.1    Tugwell, P.2
  • 52
    • 0020933358 scopus 로고
    • Relationship of Service Satisfaction to Life Satisfaction and Perceived Well-Being
    • Roberts, R. E., G. C. Pascoe, and C. G. Attkisson. “Relationship of Service Satisfaction to Life Satisfaction and Perceived Well-Being.” Evaluation and Program Planning 6, no. 3 (1983): 373-383.
    • (1983) Evaluation and Program Planning , vol.6 , Issue.3 , pp. 373-383
    • Roberts, R.E.1    Pascoe, G.C.2    Attkisson, C.G.3
  • 53
    • 0027384557 scopus 로고
    • An Analysis of Review Articles Published in Primary Care Journals
    • Silagy, C. A. “An Analysis of Review Articles Published in Primary Care Journals.” Family Practice 10, no. 3 (1993): 337-341.
    • (1993) Family Practice , vol.10 , Issue.3 , pp. 337-341
    • Silagy, C.A.1
  • 54
    • 0024401741 scopus 로고
    • Comparison of Criteria Derived by Government and Patients for Evaluating General Practitioner Services
    • Smith, C. H., and D. Armstrong. “Comparison of Criteria Derived by Government and Patients for Evaluating General Practitioner Services.” BMJ 299 (1989): 494-496.
    • (1989) BMJ , vol.299 , pp. 494-496
    • Smith, C.H.1    Armstrong, D.2
  • 55
    • 0019807685 scopus 로고
    • Statistical Analysis of an Attitude Scale to Measure Patient Satisfaction with Medical Care
    • Stamps, P. L., and J. B. Finkelstein. “Statistical Analysis of an Attitude Scale to Measure Patient Satisfaction with Medical Care.” Medical Care 19 (1981): 1108-1135.
    • (1981) Medical Care , vol.19 , pp. 1108-1135
    • Stamps, P.L.1    Finkelstein, J.B.2
  • 56
    • 0027620912 scopus 로고
    • The Patient Satisfaction Process: Moving Toward a Comprehensive Model
    • Strasser, S., L. Aharony, and D. Greenberger. “The Patient Satisfaction Process: Moving Toward a Comprehensive Model.” Medical Care Review 50, no. 2 (1993): 219-248.
    • (1993) Medical Care Review , vol.50 , Issue.2 , pp. 219-248
    • Strasser, S.1    Aharony, L.2    Greenberger, D.3
  • 57
    • 34248627452 scopus 로고
    • An Introduction to Concept Mapping for Planning and Evaluation
    • Trochim, W.M.K. “An Introduction to Concept Mapping for Planning and Evaluation.” Evaluation and Program Planning 12 (1989): 1-16.
    • (1989) Evaluation and Program Planning , vol.12 , pp. 1-16
    • Trochim, W.M.K.1
  • 59
    • 0344532455 scopus 로고    scopus 로고
    • Voorkeuren voor Aspecten van Zorg met Betrekking tot de Kwaliteit: Een Onderzoek bij Specialisten en bij Patienten met een Chronische Aandoening
    • de, C. J. Lako, and A. F. Casparie Rotterdam: Instituut voor Management en Beleid, 1993
    • Waal, M.A.E. de, C. J. Lako, and A. F. Casparie. Voorkeuren voor Aspecten van Zorg met Betrekking tot de Kwaliteit: Een Onderzoek bij Specialisten en bij Patienten met een Chronische Aandoening. Rotterdam: Instituut voor Management en Beleid, 1993.
    • Waal, M.A.E.1
  • 60
    • 0017921704 scopus 로고
    • The Measurement and Meaning of Patient Satisfaction: A Review of the Recent Literature
    • Ware, J. E., A. Davies-Avery, and A. L. Stewart. “The Measurement and Meaning of Patient Satisfaction: A Review of the Recent Literature.” Health and Medical Services Review 1 (1978): 1-15.
    • (1978) Health and Medical Services Review , vol.1 , pp. 1-15
    • Ware, J.E.1    Davies-Avery, A.2    Stewart, A.L.3
  • 61
    • 0016808887 scopus 로고
    • Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services
    • Ware, J. E., and M. K. Snyder. “Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services.” Medical Care 13.(1975): 669-682.
    • (1975) Medical Care , vol.13 , pp. 669-682
    • Ware, J.E.1    Snyder, M.K.2
  • 64
    • 0028366604 scopus 로고
    • Quality Judgments by Patients on General Practice: A Literature Analysis
    • Wensing, M., R. Grol, and A. Smits “Quality Judgments by Patients on General Practice: A Literature Analysis.” Social Science & Medicine 38 (1994): 45-53.
    • (1994) Social Science & Medicine , vol.38 , pp. 45-53
    • Wensing, M.1    Grol, R.2    Smits, A.3
  • 66
    • 0016164952 scopus 로고
    • Scale for the Measurement of ‘Satisfaction’ with Medical Care: Modification in Content, Format, and Scoring
    • Zyzanski, S. J., B. S. Hulka, and J. C. Cassel. “Scale for the Measurement of ‘Satisfaction’ with Medical Care: Modification in Content, Format, and Scoring.” Medical Care 12 (1974): 611-620.
    • (1974) Medical Care , vol.12 , pp. 611-620
    • Zyzanski, S.J.1    Hulka, B.S.2    Cassel, J.C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.