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Volumn 62, Issue 3, 1992, Pages 261-281

Product warranty management - II: An integrated framework for study

Author keywords

consumer; management of warranty; manufacturer and society perspectives; system characterization; Warranty

Indexed keywords

MANAGEMENT; MATHEMATICAL MODELS; SYSTEMS ANALYSIS;

EID: 0027116143     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/0377-2217(92)90117-R     Document Type: Review
Times cited : (75)

References (35)
  • 5
    • 84915363546 scopus 로고
    • Consumer response to unsatisfactory purchases A survey of perceiving defects voicing of complaints and obtaining redress
    • (1977) Law & Society Review , vol.11 , pp. 700-742
    • Best1    Andreasen2
  • 16
    • 84915400449 scopus 로고
    • Adequate claim processing improves quality system
    • Dallas
    • (1988) Acta Trop
    • Iizuka1
  • 23
    • 0000819007 scopus 로고
    • Cue utilization in the quality perception process
    • M. Venkatesan, Assoc. for Consumer Research, Iowa City
    • (1972) Proc. Third Ann. Conf. , pp. 167-169
    • Olson1    Jacoby2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.