Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings

Social Science and Medicine

Volumn 33, Issue 6, 1991, Pages 707-716

  Williams, Simon J ^a   Calnan, Michael ^a  

^a UNIVERSITY OF KENT   (United Kingdom)

Author keywords

consumer satisfaction; dental care; general practice; hospital care

Indexed keywords

ADULT; ARTICLE; DEMOGRAPHY; DENTAL CARE; DENTISTRY; DOCTOR PATIENT RELATION; FEMALE; GENERAL PRACTICE; GENERAL PRACTITIONER; HEALTH CARE ACCESS; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HOSPITAL CARE; HUMAN; MALE; MEDICAL CARE; NATIONAL HEALTH SERVICE; NORMAL HUMAN; PATIENT SATISFACTION; STANDARD; UNITED KINGDOM;

ADOLESCENT; ADULT; DENTAL CARE; FAMILY PRACTICE; FEMALE; HEALTH SERVICES RESEARCH; HOSPITALIZATION; HUMAN; MALE; MIDDLE AGE; PATIENT SATISFACTION; PROFESSIONAL COMPETENCE; PROFESSIONAL-PATIENT RELATIONS; QUALITY OF HEALTH CARE; QUESTIONNAIRES; SUPPORT, NON-U.S. GOV'T;

EID: 0025867069     PISSN: 02779536     EISSN: None     Source Type: Journal    
DOI: 10.1016/0277-9536(91)90025-8     Document Type: Article

References (21)

1. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
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4. Development of a patient measure of satisfaction with the dentist: the Dental Visit Satisfaction Scale
5. Managing minor disorders: pathways to a hospital accident and emergency department
6. Towards a conceptual framework for examining lay evaluation of health care
7. Expectation and experiences of people who consult in a training practice
8. The new general practitioner contract