The profitable art of service recovery.

Harvard business review

Volumn 68, Issue 4, 1990, Pages 148-156

  Hart, C W ^a   Heskett, J L ^a   Sasser Jr , W E ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMERCIAL PHENOMENA; CONSUMER; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT;

COMMERCE; CONSUMER SATISFACTION; ORGANIZATION AND ADMINISTRATION; ORGANIZATIONAL OBJECTIVES; PERSONNEL MANAGEMENT; PLANNING TECHNIQUES;

EID: 0025457893     PISSN: 00178012     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (0)