Patient satisfaction and the use of health services: Explorations in causality

Medical Care

Volumn 27, Issue 7, 1989, Pages 705-723

  Zastowny, Thomas R ^a   Roghmann, Klaus J ^a   Cafferata, Gail L ^b  

^a UNIVERSITY OF ROCHESTER   (United States)

^b DENVER HEALTH AND HOSPITAL AUTHORITY   (United States)

Author keywords

Causal models; Health services utilization; Patient satisfaction; Satisfaction with medical care

Indexed keywords

ARTICLE; CONSUMER; FACTORIAL ANALYSIS; HEALTH SERVICE; REGRESSION ANALYSIS; THEORETICAL MODEL; UNITED STATES; UTILIZATION REVIEW;

CONSUMER SATISFACTION; FACTOR ANALYSIS, STATISTICAL; HEALTH SERVICES; MODELS, THEORETICAL; NEW YORK; REGRESSION ANALYSIS; SUPPORT, U.S. GOV'T, P.H.S.;

EID: 0024706629     PISSN: 00257079     EISSN: 15371948     Source Type: Journal    
DOI: 10.1097/00005650-198907000-00005     Document Type: Article

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