Measuring the efficiency of service operations: An application to bank branches

Engineering Costs and Production Economics

Volumn 12, Issue 1-4, 1987, Pages 237-242

  Parkan, Celik ^a  

^a UNIVERSITY OF CALGARY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

DATA PROCESSING; DECISION THEORY AND ANALYSIS; MEASUREMENT THEORY; PRODUCTIVITY;

BANK BRANCHES; BANKS; DATA ENVELOPMENT ANALYSIS; OPERATIONAL PRODUCTIVITY; SERVICE OPERATIONS;

MANAGEMENT;

EID: 0022750381     PISSN: 0167188X     EISSN: None     Source Type: Journal    
DOI: 10.1016/0167-188X(87)90083-8     Document Type: Article

References (1)

1. Measuring the efficiency of decision making units