The client satisfaction questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome

Evaluation and Program Planning

Volumn 5, Issue 3, 1982, Pages 233-237

  Attkisson, C Clifford ^a   Zwick, Rebecca ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMMUNITY MENTAL HEALTH CENTER; CONSUMER; HUMAN; METHODOLOGY; PSYCHOMETRY; PSYCHOTHERAPY; QUESTIONNAIRE; TREATMENT OUTCOME; UTILIZATION REVIEW;

COMMUNITY MENTAL HEALTH CENTERS; CONSUMER SATISFACTION; HUMAN; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PSYCHOMETRICS; PSYCHOTHERAPY; QUESTIONNAIRES; SUPPORT, U.S. GOV'T, P.H.S.;

EID: 0020350720     PISSN: 01497189     EISSN: None     Source Type: Journal    
DOI: 10.1016/0149-7189(82)90074-X     Document Type: Article

References (14)

1. Assessment of client/patient satisfaction: Development and standardization of a service evaluation questionnaire
2. SCL-90: An outpatient psychiatric rating scale (preliminary report)
3. The Global Assessment Scale: A procedure for measuring the overall severity of psychiatric disturbance
4. The Brief Outpatient Psychopathology Scale (BOPS)
5. Evaluating program outcomes
6. Enhancing client utilization of community mental health outpatient services
7. Assessment of client/patient satisfaction: Development of a general scale
8. Consumer satisfaction with mental health treatment
9. Artifact in client satisfaction assessment: Experience in community mental health settings
10. The extent, nature, and utility of evaluating consumer satisfaction in community mental health centers
11. Statistical analysis of an attitude scale to measure patient satisfaction with medical care
12. Dimensions of patient attitudes regarding doctors and medical care services
13. The effect of pretherapy orientation on client knowledge about therapy, improvement in therapy, attendance patterns, and satisfaction with services