The verbal helping behavior of experienced and novice telephone counselors

Journal of Community Psychology

Volumn 6, Issue 3, 1978, Pages 222-228

  D'Augelli, Anthony R ^a   Handis, Marla H ^a   Brumbaugh, Leslie ^a   Illig, Virginia ^a   Searer, Richard ^a   Turner, Donald W ^a   D'Augelli, Judith Frankel ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; COUNSELING; HEALTH SERVICE; HUMAN; HUMAN RELATION; MENTAL HEALTH SERVICE; TELEPHONE; UNITED STATES; VOLUNTEER;

COMPARATIVE STUDY; COUNSELING; EVALUATION STUDIES; HUMAN; MENTAL HEALTH SERVICES; PENNSYLVANIA; PROFESSIONAL-PATIENT RELATIONS; STUDENT HEALTH SERVICES; TELEPHONE; VOLUNTARY WORKERS;

EID: 0017992620     PISSN: 00904392     EISSN: 15206629     Source Type: Journal    
DOI: 10.1002/1520-6629(197807)6:3<222::AID-JCOP2290060304>3.0.CO;2-5     Document Type: Article

References (16)

1. Initial evaluation of hotline telephone crisis centers
2. Brief critique of the meaning and reliability of “accurate empathy” ratings
3. An evaluation of helping skills training. Effects on helpers' verbal responses
4. The training of telephone crisis intervention volunteers
5. Assessing the performance of telephone crisis workers: The development of a technical effectiveness scale
6. Evaluation of lay volunteer crisis telephone workers
7. Guidelines for research on Carkhuff's training model
8. The evaluation of telephone counseling services
9. Interview self‐disclosure as a function of length of modeling and descriptive instructions
10. Accurate empathy: Confusion of a construct
11. Dimensions of positive regard and empathy
12. Factor analysis of counselor communication