Mailed versus telephoned appointment reminders to reduce broken appointments in a hospital outpatient department

Medical Care

Volumn 14, Issue 3, 1976, Pages 268-273

  Shepard, Donald S ^a   Moseley, Thomas A E ^b  

^a HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^b BOSTON CHILDREN S HOSPITAL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AMBULATORY CARE; COST EFFECTIVENESS ANALYSIS; OUTPATIENT CARE; PATIENT COMPLIANCE;

APPOINTMENTS AND SCHEDULES; BOSTON; CHILD; COMPARATIVE STUDY; COSTS AND COST ANALYSIS; EVALUATION STUDIES; HOSPITAL VOLUNTEERS; HOSPITALS, PEDIATRIC; HUMAN; OUTPATIENT CLINICS, HOSPITAL; PATIENT DROPOUTS; POSTAL SERVICE; TELEPHONE; TIME FACTORS;

EID: 0017279666     PISSN: 00257079     EISSN: 15371948     Source Type: Journal    
DOI: 10.1097/00005650-197603000-00008     Document Type: Article

References (10)

1. Alpert, J. J.: Broken appointments. Pediatrics 34:127, 1964.
2. Bishop, Y. M. M., Fienberg, S. E., Holland, P. W.: Discrete Multivariate Analysis: Theory and Practice. Cambridge, MIT Press, 1975, Chaps. 2-3.
3. Fletcher, S. W., Appel, F. A., and Bourgois, M.: Improving emergency room patient follow-up in a metropolitan teaching hospital. N. Engl J. Med. 291:385, 1974.
4. Hoffman, P. B., and Rockart, J. J.: Implications of the no-show rate for scheduling OPD appointments. Hosp. Prog. August, 35, 1969.
5. Hurtado, A. V., Greenlick, M. R., and Colombo, T. J.: Determinants of medical care utilization: failure to keep appointments. Med. Care 9:189, 1973.
6. Nazarian, L. F., Mechaber, J., Chamey, E., et al.: Effect of mailed reminder on appointment keeping. Pediatrics 53:349, 1974.
7. Sehroeder, S. A.: Lowering broken appointment rates at a medical clinic. Med. Care 11:75, 1973.
8. Stine, O., Chuagui, C., Consuelo, J., et al.; Broken appointments at a comprehensive clinic for children. Med. Care 6:332, 1968.
9. Torrens, P. R., and Yedvab, D. G.: Variations among emergency room populations: a comparison of four hospitals in New York City. Med. Care 8:60, 1970.
10. Weinerman, E. R., Ratner, R. S., Robbins, A., et. al.: Yale studies in ambulatory medical care: determinants of use of hospital emergency services. Am. J. Public Health 56:1037, 1966.